All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for MINDBODY’s client sites, online services, and mobile apps. If MINDBODY is experiencing performance issues in any of these areas, it will be noted here.


To get real-time answers to frequently asked questions about your MINDBODY software, to search our extensive knowledge base, or to report a problem, please visit our Support Center. There you can also find contact information for MINDBODY’s 24x7x365 worldwide technical support team.


All systems operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

MINDBODY web software   Operational
API   Operational
MINDBODY Business App   Operational
MINDBODY App   Operational
MINDBODY corporate site   Operational
Branded Web   Operational
Branded App   Operational
Class Check-In App   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 27, 2018

No incidents reported today.

May 26, 2018

No incidents reported.

May 25, 2018
Resolved - Services have been restored for MINDBODY subscribers using Optimal Payments (Paysafe).
May 25, 05:22 PDT
Update - Optimal(Paysafe) Payments subscribers may experience intermittent issues when attempting to processes transactions. We are working with Optimal to diagnose the problem and restore systems to full functionality as soon as possible
May 25, 04:33 PDT
Update - Optimal(Paysafe) Payments subscribers may experience intermittent issues when attempting to processes transactions. We are working with Optimal to diagnose the problem and restore systems to full functionality as soon as possible
May 25, 03:33 PDT
Update - Optimal(Paysafe) Payments subscribers may experience intermittent issues when attempting to processes transactions. We are working with Optimal to diagnose the problem and restore systems to full functionality as soon as possible
May 25, 02:30 PDT
Update - Optimal(Paysafe) Payments subscribers may experience intermittent issues when attempting to processes transactions. We are working with Optimal to diagnose the problem and restore systems to full functionality as soon as possible.
May 25, 01:30 PDT
Investigating - Optimal(Paysafe) Payments subscribers may experience intermittent issues when attempting to processes transactions. We are working with Optimal to diagnose the problem and restore systems to full functionality as soon as possible.
May 25, 00:41 PDT
Completed - The scheduled maintenance has been completed.
May 25, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 22:00 PDT
Scheduled - This week, we’ll be conducting planned maintenance for MINDBODY subscribers in your region on Thursday or Friday, depending on your time zone. This work is scheduled to occur during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
May 21, 13:30 PDT
May 24, 2018
Completed - The scheduled maintenance has been completed.
May 24, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 15:00 PDT
Scheduled - This week, we’ll be conducting planned maintenance for MINDBODY subscribers in your region on Thursday or Friday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
May 21, 13:28 PDT
Completed - The scheduled maintenance has been completed.
May 24, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 08:00 PDT
Scheduled - This week, we’ll be conducting planned maintenance for MINDBODY subscribers in your region on Thursday or Friday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
May 21, 13:23 PDT
May 23, 2018

No incidents reported.

May 22, 2018

No incidents reported.

May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018
Resolved - Our phone vendor has confirmed that functionality has returned, we have re-opened the phone and live chat queues. Thank you for your patience.
May 13, 08:02 PDT
Monitoring - We are continuing to experience issues with our phone vendor, we have closed our phone queues and live chat queues for the time being. We will reopen the phone and live chat support queue's as soon as the issue is resolved. For technical support, please use the support page below to submit a case.

https://support.mindbodyonline.com/s/contactsupport?language=en_US
May 13, 07:00 PDT
Update - We are continuing to experience issues with our phone vendor, we have closed our phone queues and live chat queues for the time being. We will reopen the phone and live chat support queue's as soon as the issue is resolved. For technical support, please use the support page below to submit a case.

https://support.mindbodyonline.com/s/contactsupport?language=en_US
May 13, 05:38 PDT
Update - We are continuing to experience issues with out phone vendor, we have closed our phone queues and live chat queues for the time being. We will reopen the phone and live chat support queue's as soon as the issue is resolved. For technical support, please use the support page below to submit a case.

https://support.mindbodyonline.com/s/contactsupport?language=en_US
May 13, 05:15 PDT
Update - We are continuing to experience issues with out phone vendor, this may result in longer wait times, if you are having trouble reaching us, please try again in a few minutes. Thank you for your patience.
May 13, 04:29 PDT
Identified - We’re experiencing issues with our phone vendor and may be getting more calls than usual. If you have trouble reaching us, please try again in a few minutes. Thank you for your patience.
May 13, 03:47 PDT