Resolved – Branded Web and App Services

The issues affecting checkout functionality across the Branded App, Mindbody App, and Branded Web have been resolved.

The Branded Web Manager is also accessible again, and all affected services are operating normally.

Maintenance has completed

Engineers have resolved the cause of the issue impacting the Affiliate API resulting in errors when partner's attempt to view locations and classes.

Thank you for your patience while we worked to resolve this issue.

Maintenance has completed

Maintenance has completed

Maintenance has completed

Maintenance has completed

Our engineering teams swiftly implemented a fix and services have now fully recovered. Thank you for your patience while we worked to restore services!

We have confirmed with the Mindbody Payments processor that the frequency of SEPA payment failures has continued to decrease.

Users who have received a failed SEPA payment with the error code "bank_account_restricted" for a customer who succeeded previously may try to reprocess the payment.

Thank you for your patience.

Maintenance has completed

Maintenance has completed

Maintenance has completed

Maintenance has completed

Maintenance has completed

Our engineering teams have successfully implemented a fix. Users should no longer experience missing or duplicate BECS Direct Debit and Apple Pay transactions with a sale date of July 23 in the APAC region.
Thank you for your patience while we worked to restore services.

Our engineering teams have successfully implemented a fix and the previous impact has been resolved.

Thank you for your patience!

Maintenance has completed

Maintenance has completed

Maintenance has completed

Maintenance has completed

Maintenance has completed

Our engineering teams have successfully implemented the fix and Mindbody services have fully recovered.

Thank you for your patience while we worked to restore services.