May 1 Payment Processing Issues
Incident Report for MINDBODY
On Tuesday, May 1, some customers experienced difficulty processing sales through the MINDBODY business app, branded app, consumer app and our appointment screen. Instead, these customers were directed to use the software’s classic check out screen to process sales.

The root cause of this incident was tracked to a particular report, the AutoPay Detail report. We’ve updated that report to improve backend processes which should prevent a similar issue from happening in the future. The report is now available once again for your use. Please note that the content of the report has changed slightly (the last four digits of a customer’s credit card will now be shown as XXXX).

We apologize for the disruption this has caused. While we were able to provide alternate methods for processing sales, we recognize that this was not an ideal experience for you or your customers. We are working diligently to ensure that a similar incident does not happen again.

Thank you for the amazing work you do in your communities. Your passion inspires us each and every day. We care deeply about your business and are dedicated to providing you with the best software and service in the industry.
Occurred on May 01