Mindbody Payment Processing - Mindbody Payments

Incident Report for Mindbody

Resolved

We have worked with the upstream payment processor to ensure system stability for Mindbody Payments. Thank you for your patience while we worked with the vendor to restore services.

Posted Jul 24, 2025 - 19:26 PDT

Monitoring

We are currently monitoring an issue impacting Mindbody customers with Mindbody Payments as their payment processor.

Between 9:30AM to 10:00AM PT, Mindbody customers with Mindbody Payments as their payment processor, received an error when attempting to process card not present sales (where the physical card or mobile device was not present).

We have identified the issue occurred due to an upstream payment processor. Thank you for your patience while we work with the upstream payment processor to ensure system stability.

Posted Jul 24, 2025 - 10:18 PDT

This incident affected: Mindbody (Mindbody Payment Processing).