Update - We are continuing to work with the third-party payment processer Global Payments (TSYS) on the issue impacting Mindbody Payment Processing. Mindbody Subscribers using Global Payments as their payment processor may experience a decline error (D2999 General Card Auth Decline) when refunding a transaction from a Mastercard credit card. If a D2999 error occurs when refunding a transaction, please do not attempt the refund of the transaction again. The cardholder will need to contact their financial institution by calling the number on the back of their credit card used for the transaction. Thank you for your patience while Global Payments works with Mastercard to resolve the issue. Our next update will be Friday, December 9, 2022, at 4:00PM PST.
Dec 08, 2022 - 15:50 PST
Monitoring - We are continuing to monitor an issue with third-party Payment provider TSYS that is impacting Mindbody Payment Processing. All Subscribers that use TSYS as their payment processor may experience issues while issuing refunds for MasterCard transactions. The next update will be at 04:00 PM PST.
Dec 08, 2022 - 14:03 PST
Identified - We have identified an issue with third-party Payment provider that is impacting Mindbody Payment Processing. All Subscribers that use TSYS as their payment processer may experience issues while issuing refunds for MasterCard transactions. The next update will be at 02:00 PM PST.
Dec 08, 2022 - 10:57 PST

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody, Booker, and FitMetrix studios, online services, and mobile apps. If Mindbody, Booker, or Fitmetrix is experiencing performance issues in any of these areas, it will be noted here.


To get real-time answers to frequently asked questions about your Mindbody, Booker, or FitMetrix software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team.

Mindbody and FitMetrix support hours:

Americas - 5:00AM to 5:00PM Pacific Time
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM Australian Time

Booker support hours:

Monday - Friday 6:00AM - 6:00PM Pacific Time
Saturday - Sunday 7:00AM - 4:00PM Pacific Time

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

Mindbody Degraded Performance
Mindbody Web Software - Asia Pacific Operational
Mindbody Web Software - Europe, Middle East, and Africa Operational
Mindbody Web Software - North, Central, and South America Operational
Mindbody API Operational
Mindbody Payment Processing Degraded Performance
Mindbody Business App Operational
Mindbody App Operational
Mindbody Branded App Operational
Mindbody Class Check-In App Operational
Mindbody Webhooks Operational
Mindbody Branded Web Operational
Mindbody Consumer Web ? Operational
Mindbody Enterprise Solutions Operational
Mindbody Website Operational
Mindbody Video - Virtual Wellness Platform Operational
Booker Operational
Booker Web Software Operational
Booker API Operational
Booker Mobile App Operational
Booker Branded App Operational
Booker Payment Processing Operational
Booker Online Booking Operational
Booker Reservationist Booking Operational
FitMetrix Operational
FitMetrix Web Software Operational
FitMetrix API Operational
FitMetrix Branded Mobile App Operational
FitMetrix Admin Portal Operational
FitMetrix Trainer Portal Operational
FitMetrix In-Studio Solutions Operational
FitMetrix Webhooks Operational
Insights Operational
Marketing Suite ? Operational
Messenger[ai] ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 9, 2022

No incidents reported today.

Dec 8, 2022
Completed - The scheduled maintenance has been completed.
Dec 8, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 21:01 PST
Scheduled - We’ve scheduled maintenance on Thursday, December 8, 2022, from 09:00 PM to 11:00 PM Pacific Standard Time. There may be interruptions to all Booker services while we work to keep things smooth, safe, and quick. Thanks for bearing with us! If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Dec 6, 13:09 PST
Dec 7, 2022

No incidents reported.

Dec 6, 2022
Resolved - The third-party Payment provider Ezidebit has resolved the issue impacting the Mindbody Payment Processing. Thank you for your patience while the third-party provider worked to restore services.
Dec 6, 16:26 PST
Update - We are monitoring an issue caused by a third party processer (Ezidebit) impacting Mindbody Payment Processing. The third party processer Ezidebit issue effecting the Asia Pacific region has been mitigated, However they are continuing to validate activities including periodic monitoring of their payment processing systems
Thank you for your patience while the vendor works to restore services. Our next update will be at 6:00 PM PST.

Dec 6, 16:00 PST
Monitoring - We have identified an issue with upstream third party provider (Ezidebit) impacting Mindbody Payment Processing in the APAC region. We are working with the third party provider to restore services to full functionality. Thank you for your patience while the vendor works to restore services. Our next update will be at 6:00 PM PST.
Dec 6, 15:34 PST
Resolved - The previous issue impacting the Mindbody Web Software and the Mindbody Business App has been resolved. Thank you for your patience while we worked to restore the service to full functionality.
Dec 6, 16:00 PST
Update - Our engineering teams are continuing to implement a fix to the Mindbody Web Software and Mindbody Business App. Some Mindbody Subscribers may experience intermittent errors attempting to log into the Mindbody Web Software and Mindbody Business App. Thank you for your patience while we work to restore services. Our next update will be at 4:30PM PST.
Dec 6, 15:44 PST
Identified - Our engineering teams have identified the issue impacting Mindbody Web Software and Mindbody Business App and are implementing a fix. Some Mindbody Subscribers may experience intermittent errors attempting to log into the Mindbody Web Software and Mindbody Business App. Thank you for your patience while we work to restore services. Our next update will be at 3:45PM PST.
Dec 6, 15:18 PST
Update - We are currently investigating an issue impacting Mindbody Web Software. Some Mindbody Consumers and Subscribers may experience slower than normal login times while logging into Mindbody Web Software. We are working to diagnose the problem and restore systems to full functionality as soon as possible. Our next update will be at 3:45 PM PDT.
Dec 6, 14:51 PST
Investigating - We are investigating an issue impacting Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 3:00 PM PDT.
Dec 6, 14:33 PST
Dec 5, 2022
Resolved - The previous issue impacting Booker Web Software has been resolved. Thank you for your patience while we worked to restore service to full functionality.
Dec 5, 13:50 PST
Identified - We have identified an issue due to a third-party provider, AWS, impacting Booker Web Software. Some Booker Subscribers are experiencing slower than normal page load times navigating through the Booker Web Software. We are working with the third party provider to restore services to full functionality. Our next update will be at 2:30 PM PST.
Dec 5, 13:13 PST
Investigating - We are investigating an issue impacting Booker Web Software. Thank you for your patience while we work to restore services. Our next update will be at 1:30 PM PDT.
Dec 5, 12:48 PST
Completed - The scheduled maintenance has been completed.
Dec 5, 02:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 21:31 PST
Scheduled - We’ve scheduled maintenance on Sunday, December 4, 2022, from 09:30 PM to 02:00 AM Pacific Standard Time. There may be interruptions to all Booker services while we work to keep things smooth, safe, and quick. Thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.

Nov 28, 12:51 PST
Dec 4, 2022
Completed - The scheduled maintenance has been completed.
Dec 4, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 21:00 PST
Scheduled - We’ve scheduled maintenance on Saturday, December 3, 2022, from 09:00 PM to 01:00 AM Pacific Standard Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick. Thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.

Nov 28, 12:49 PST
Dec 3, 2022
Completed - The scheduled maintenance has been completed.
Dec 3, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 21:00 PST
Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to occur during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.

Nov 28, 12:45 PST
Dec 2, 2022
Completed - The scheduled maintenance has been completed.
Dec 2, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 15:00 PST
Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.

Nov 28, 12:44 PST
Completed - The scheduled maintenance has been completed.
Dec 2, 10:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 08:00 PST
Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.

Nov 28, 12:42 PST
Resolved - The previous issue impacting Mindbody Web Software has been resolved.  Thank you for your patience while we worked to restore service to full functionality.
Dec 2, 07:16 PST
Identified - We have identified an issue impacting New Mindbody Experience and our Engineers are working on implementing a fix. A Small subset of Mindbody Subscribers who have enabled staff identity are unable to log into the New Mindbody Experience. There is no impact to Classic Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 7:30 AM PST.
Dec 2, 07:04 PST
Update - We are investigating an issue impacting New Mindbody Experience. Some Mindbody Subscribers are unable to log into the New Mindbody Experience. There is no impact to Classic Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 7:30 AM PST.
Dec 2, 06:42 PST
Investigating - We are investigating an issue impacting Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 7:00 AM PST.
Dec 2, 06:07 PST
Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.