Mindbody Status

All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody, Booker, and FitMetrix studios, online services, and mobile apps. If Mindbody, Booker, or Fitmetrix is experiencing performance issues in any of these areas, it will be noted here.

To get real-time answers to frequently asked questions about your Mindbody, Booker, or FitMetrix software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team.

Mindbody and FitMetrix support hours:

Americas - 5:00AM to 5:00PM Pacific Time
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM Australian Time

Booker support hours:

Monday - Friday 6:00AM - 6:00PM Pacific Time
Saturday - Sunday 7:00AM - 4:00PM Pacific Time

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

Mindbody Operational

Mindbody Web Software - Asia Pacific Operational

Mindbody Web Software - Europe, Middle East, and Africa Operational

Mindbody Web Software - North, Central, and South America Operational

Mindbody API Operational

Mindbody Payment Processing Operational

Mindbody Business App Operational

Mindbody App Operational

Mindbody Branded App Operational

Mindbody Class Check-In App Operational

Mindbody Webhooks Operational

Mindbody Branded Web Operational

Mindbody Consumer Web Operational

Mindbody Enterprise Solutions Operational

Mindbody Website Operational

Mindbody Video - Virtual Wellness Platform Operational

Booker Operational

Booker Web Software Operational

Booker API Operational

Booker Mobile App Operational

Booker Branded App Operational

Booker Payment Processing Operational

Booker Online Booking Operational

Booker Reservationist Booking Operational

FitMetrix Operational

FitMetrix Web Software Operational

FitMetrix API Operational

FitMetrix Branded Mobile App Operational

FitMetrix Admin Portal Operational

FitMetrix Trainer Portal Operational

FitMetrix In-Studio Solutions Operational

FitMetrix Webhooks Operational

Insights Operational

Marketing Suite Operational

Messenger[ai] Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Regional Maintenance – Asia Pacific Mar 24, 2023 08:00-10:00 PDT

This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions. If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Posted on Mar 20, 2023 - 13:59 PDT

Planned Regional Maintenance – Europe, Middle East and Africa Mar 24, 2023 15:00-17:00 PDT

Planned Regional Maintenance – North, Central and South America Mar 24, 2023 22:00 - Mar 25, 2023 02:00 PDT

This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to occur during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Posted on Mar 20, 2023 - 13:42 PDT

Global Maintenance Mar 25, 2023 21:00 - Mar 26, 2023 01:00 PDT

We've scheduled maintenance on Saturday, March 20th, 2023 from 9:00 PM to Sunday, March 21st, 2023 1:00 AM PDT Pacific Standard Time. There may be interruptions to all Booker services while we work to keep things smooth, safe, and quick—thanks for bearing with us! If your site's running slowly outside of this maintenance window, please feel free to Contact us https://support.mindbodyonline.com/s/contactsupport?language=en_US
Posted on Mar 20, 2023 - 14:45 PDT

Booker Global Maintenance Mar 26, 2023 21:00 - Mar 27, 2023 02:00 PDT

We've scheduled maintenance on Sunday, March 26, 2023, from 9:30 PM to Monday, March 27, 2023, at 2:30 AM Pacific Daylight Time. There may be interruptions to all Booker services while we work to keep things smooth, safe, and quick—thanks for bearing with us! If your site's running slowly outside of this maintenance window, please feel free to Contact us https://support.mindbodyonline.com/s/contactsupport?language=en_US
Posted on Mar 20, 2023 - 13:27 PDT

Past Incidents

Mar 24, 2023

No incidents reported today.

Mar 23, 2023

New Mindbody Experience

Resolved - The previous issue impacting New Mindbody Experience has been resolved.  Thank you for your patience while we worked to restore service to full functionality.
Mar 23, 12:25 PDT

Update - We are continuing to investigate an issue impacting Mindbody Web Software (New Mindbody Experience). A small subset of New Mindbody Experience Subscribers is experiencing issues while navigating through several pages within the software. Thank you for your patience while we work to restore services. Our next update will be at 2:30 PM PDT.
Mar 23, 11:17 PDT

Update - We are continuing to investigate an issue impacting Mindbody Web Software (New Mindbody Experience). A small subset of New Mindbody Experience Subscribers are unable to load the client profile page when searching for a client. Thank you for your patience while we work to restore services. Our next update will be at 11:30 AM PDT.
Mar 23, 10:24 PDT

Investigating - We are investigating an issue impacting Mindbody Web Software. A small subset of New Mindbody Experience Subscribers are unable to load the client profile page when searching for a client. Thank you for your patience while we work to restore services. Our next update will be at 10:30 AM PDT.
Mar 23, 09:40 PDT

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

Booker Web Software

Resolved - The previous issue impacting Booker Web Software & Booker Mobile App has been resolved. Thank you for your patience while we worked to restore the service to full functionality.
Mar 20, 12:16 PDT

Monitoring - We are monitoring an issue impacting Booker Web Software & Booker Mobile App. The incident is mitigated and we are monitoring for system stability. Please continue to monitor the internal status page for further updates. Our next update will be at 1:30 PM PDT.
Mar 20, 12:02 PDT

Update - We are currently investigating an issue with Booker Web Software & Booker Mobile App impacting subscribers. Booker customers are currently unable to log into their accounts through the Booker Web Software or the Booker Mobile App.
We are working to diagnose the problem and restore systems to full functionality as soon as possible. Our next update will be at 1:30 PM PDT
Mar 20, 11:50 PDT

Investigating - We are investigating an issue impacting Booker Web Software. Thank you for your patience while we work to restore services. Our next update will be at 12:30 PM PDT.
Mar 20, 11:37 PDT

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

Booker Payment Processing

Resolved - The previous issue impacting Booker Payment Processing has been resolved. Some Booker Subscribers may have experienced delayed membership auto charge processing scheduled for 3/14/2023 and 3/15/2023. Some Booker Subscribers with auto membership charges scheduled for 3/14/2023 and 3/15/2023 may have received their funds later than expected. Thank you for your patience while we worked to restore the service to full functionality.
Mar 16, 13:59 PDT

Update - We have identified an issue impacting Booker Payment Processing. Our Engineering teams continue to implement a fix and some delayed membership auto charges have begun processing. Some Booker Subscribers may experience delayed membership auto charge processing scheduled for 3/14/2023 and 3/15/2023. Some Booker Subscribers with auto membership charges scheduled for 3/14/2023 and 3/15/2023 may receive their funds later than expected. Customers who have not had their membership auto charges processed will not have benefits associated with their profile. Thank you for your patience while we work to restore services. Our next update will be on 3/16/2023 at 3:30 PM PDT.
Mar 16, 11:27 PDT

Update - We have identified an issue impacting Booker Payment Processing. Our Engineering teams have begun implementing a fix and some delayed membership auto charges have begun processing. Some Booker Subscribers may experience delayed membership auto charge processing scheduled for 3/14/2023 and 3/15/2023. Some Booker Subscribers with auto membership charges scheduled for 3/14/2023 and 3/15/2023 may receive their funds later than expected. Customers who have not had their membership auto charges processed will not have benefits associated with their profile. Thank you for your patience while we work to restore services. Our next update will be on 3/16/2023 at 11:30 AM PDT.
Mar 16, 09:32 PDT

Update - We have identified an issue impacting Booker Payment Processing. Our Engineering teams have begun implementing a fix and some delayed membership auto charges have begun processing. Some Booker Subscribers may experience delayed membership auto charge processing scheduled for 3/14/2023 and today 3/15/2023. Some Booker Subscribers with auto membership charges scheduled for 3/14/2023 may receive their funds later than expected. Customers who have not had their membership auto charges processed will not have benefits associated with their profile. Thank you for your patience while we work to restore services. Our next update will be on 3/16/2023 at 9:30 AM PDT.
Mar 15, 15:06 PDT

Identified - We have identified an issue impacting Booker Payment Processing. Our Engineers are working towards implementing a fix. Some Booker Subscribers may experience delayed membership auto charge processing scheduled for 3/14/2023 and today 3/15/2023. Some Booker Subscribers with auto membership charges scheduled for 3/14/2023 may receive their funds later than expected. Customers who have not had their membership auto charges processed will not have benefits associated with their profile. Thank you for your patience while we work to restore services. Our next update will be at 3:00 PM PDT.
Mar 15, 11:58 PDT

Update - We are investigating an issue impacting Booker Payment Processing. Some Booker Subscribers may experience delayed membership auto charge processing scheduled for 3/14/2023 and today 3/15/2023. Some Booker Subscribers with auto membership charges scheduled for 3/14/2023 may receive their funds later than expected. Customers who have not had their membership auto charges processed will not have benefits associated with their profile. Thank you for your patience while we work to restore services. Our next update will be at 12:00 PM PDT.
Mar 15, 11:13 PDT

Investigating - We are investigating an issue impacting Booker Payment Processing. Thank you for your patience while we work to restore services. Our next update will be at 11:30 AM PDT.
Mar 15, 10:51 PDT

Mar 15, 2023

Messenger[ai]

Resolved - Our engineering teams have resolved the previous issue impacting Messenger[ai]. Thank you for your patience while we worked to restore services to full functionality.
Mar 15, 15:34 PDT

Identified - Our engineering teams have identified the issue impacting Messenger[ai] and are working on implementing a fix. Mindbody and Booker Subscribers are currently unable to access Messenger[ai]. Thank you for your patience while we work to restore services. Our next update will be at 4:30 PM PDT.
Mar 15, 15:24 PDT

Investigating - We are investigating an issue impacting Messenger[ai]. Mindbody and Booker Subscribers are currently unable to access Messenger[ai]. Thank you for your patience while we work to restore services. Our next update will be at 3:45PM PDT.
Mar 15, 15:06 PDT

Mar 14, 2023

No incidents reported.

Mar 13, 2023

Mindbody App and Mindbody Consumer Web

Resolved - We have resolved the previous issue impacting Mindbody App and Mindbody Consumer Web. Thank you for your patience while we worked to restore services to full functionality.
Mar 13, 16:47 PDT

Update - We are continuing to investigate an issue impacting Mindbody App and Mindbody Consumer Web. Mindbody Consumers may experience intermittent errors navigating through the Mindbody App and Mindbody Consumer Web. Thank you for your patience while we work to restore services. Our next update will be at 5:00 PM PDT.
Mar 13, 15:46 PDT

Investigating - We are investigating an issue impacting Mindbody App and Mindbody Consumer Web. Mindbody Consumers may experience intermittent errors navigating through the Mindbody App and Mindbody Consumer Web. Thank you for your patience while we work to restore services. Our next update will be at 4:00 PM PDT.
Mar 13, 15:33 PDT

Mindbody Branded Mobile App

Resolved - Between 8:25 AM PDT and 9:15 AM PDT, Mindbody Partners may have experienced slower than normal load times obtaining data from Mindbody API. Mindbody Subscribers may have experienced intermittent blank pages attempting to load client profiles within the Mindbody Web Software. Mindbody Subscribers may have experienced slower than normal page load times navigating through the Virtual Wellness Platform within the Mindbody Web Software. Mindbody Subscribers may have experienced intermittent errors when attempting to log into the Branded Mobile App. Mindbody Subscribers may have experienced intermittent errors or slowness when attempting to process credit cards through Mindbody Payment Processing. Mindbody Consumers may have experienced intermittent errors when attempting to log into the Mindbody App. We apologize for any inconvenience this may have caused.
Mar 13, 09:45 PDT

Update - The impact to Branded Mobile App and Mindbody API has been restored. We are continuing to monitor Branded Mobile App and Mindbody API to ensure system stability. Our next update will be at 10:30 AM PDT.
Mar 13, 09:23 PDT

Update - We are currently investigating an issue impacting Mindbody Branded App and Mindbody API. Some Mindbody Subscribers may intermittently experience errors logging into the Mindbody Branded App. Some Mindbody Partners may experience slower than normal load times obtaining data from Mindbody API. We are working to diagnose the problem and restore systems to full functionality as soon as possible. Our next update will be at 10:00 AM PDT
Mar 13, 09:07 PDT

Update - We are continuing to investigate this issue.
Mar 13, 08:59 PDT

Investigating - We are investigating an issue impacting Branded Mobile App. Thank you for your patience while we work to restore services. Our next update will be at 9:30 AM PDT.
Mar 13, 08:57 PDT

Mar 12, 2023

Booker Maintenance

Completed - The scheduled maintenance has been completed.
Mar 12, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 19:01 PDT

Scheduled - We’ve scheduled maintenance on Sunday, March 12th, 2023, from 07:00 PM to 8:00 PM Pacific Daylight Time. There may be interruptions to all Booker services while we work to keep things smooth, safe, and quick. Thanks for bearing with us! If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Mar 12, 19:00 PDT

Booker Payment Processing

Resolved - Third party payment processing vendor has resolved the issue impacting Booker Payment Processing. Thank you for your patience while the vendor worked to restore service to full functionality.
Mar 12, 09:39 PDT

Update - Third party payment processing vendor has resolved the issue impacting Booker Payment Processing. Thank you for your patience while the vendor worked to restore service to full functionality.
Mar 12, 07:27 PDT

Investigating - We have identified an issue with our third-party payment vendor impacting Booker Payment Processing. Booker Subscribers using POSV2 payment method may experience delays up to 20 seconds for processing. If the payment shows failed transaction, retying the payment should be successful. Thank you for your patience while we work with vendor to restore services. Our next update will be posted as we receive updates from the vendor.
Mar 11, 16:23 PST

Mar 11, 2023

Mar 10, 2023

No incidents reported.