All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody, Booker, and FitMetrix studios, online services, and mobile apps. If Mindbody, Booker, or Fitmetrix is experiencing performance issues in any of these areas, it will be noted here.


To get real-time answers to frequently asked questions about your Mindbody, Booker, or FitMetrix software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team.

Mindbody and FitMetrix support hours:

Americas - 5:00AM to 5:00PM Pacific Time
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM Australian Time

Booker support hours:

Monday - Friday 6:00AM - 6:00PM Pacific Time
Saturday - Sunday 7:00AM - 4:00PM Pacific Time

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

Mindbody Operational
Mindbody Web Software - Asia Pacific Operational
Mindbody Web Software - Europe, Middle East, and Africa Operational
Mindbody Web Software - North, Central, and South America Operational
Mindbody API Operational
Mindbody Payment Processing Operational
Mindbody Business App Operational
Mindbody App Operational
Mindbody Branded App Operational
Mindbody Class Check-In App Operational
Mindbody Webhooks Operational
Mindbody Branded Web Operational
Mindbody Consumer Web ? Operational
Mindbody Enterprise Solutions Operational
Mindbody Website Operational
Mindbody Video - Virtual Wellness Platform Operational
Booker Operational
Booker Web Software Operational
Booker API Operational
Booker Mobile App Operational
Booker Branded App Operational
Booker Payment Processing Operational
Booker Online Booking Operational
Booker Reservationist Booking Operational
FitMetrix Operational
FitMetrix Web Software Operational
FitMetrix API Operational
FitMetrix Branded Mobile App Operational
FitMetrix Admin Portal Operational
FitMetrix Trainer Portal Operational
FitMetrix In-Studio Solutions Operational
FitMetrix Webhooks Operational
Insights Operational
Marketing Suite ? Operational
Messenger[ai] ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions. If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Posted on Mar 20, 2023 - 13:59 PDT
This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions. If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Posted on Mar 20, 2023 - 14:41 PDT
This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to occur during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.

Posted on Mar 20, 2023 - 13:42 PDT
Global Maintenance Mar 25, 2023 21:00 - Mar 26, 2023 01:00 PDT
We've scheduled maintenance on Saturday, March 20th, 2023 from 9:00 PM to Sunday, March 21st, 2023 1:00 AM PDT Pacific Standard Time. There may be interruptions to all Booker services while we work to keep things smooth, safe, and quick—thanks for bearing with us! If your site's running slowly outside of this maintenance window, please feel free to Contact us https://support.mindbodyonline.com/s/contactsupport?language=en_US
Posted on Mar 20, 2023 - 14:45 PDT
Booker Global Maintenance Mar 26, 2023 21:00 - Mar 27, 2023 02:00 PDT
We've scheduled maintenance on Sunday, March 26, 2023, from 9:30 PM to Monday, March 27, 2023, at 2:30 AM Pacific Daylight Time. There may be interruptions to all Booker services while we work to keep things smooth, safe, and quick—thanks for bearing with us! If your site's running slowly outside of this maintenance window, please feel free to Contact us https://support.mindbodyonline.com/s/contactsupport?language=en_US
Posted on Mar 20, 2023 - 13:27 PDT
Past Incidents
Mar 24, 2023

No incidents reported today.

Mar 23, 2023
Resolved - The previous issue impacting New Mindbody Experience has been resolved.  Thank you for your patience while we worked to restore service to full functionality.
Mar 23, 12:25 PDT
Update - We are continuing to investigate an issue impacting Mindbody Web Software (New Mindbody Experience). A small subset of New Mindbody Experience Subscribers is experiencing issues while navigating through several pages within the software. Thank you for your patience while we work to restore services. Our next update will be at 2:30 PM PDT.
Mar 23, 11:17 PDT
Update - We are continuing to investigate an issue impacting Mindbody Web Software (New Mindbody Experience). A small subset of New Mindbody Experience Subscribers are unable to load the client profile page when searching for a client. Thank you for your patience while we work to restore services. Our next update will be at 11:30 AM PDT.
Mar 23, 10:24 PDT
Investigating - We are investigating an issue impacting Mindbody Web Software. A small subset of New Mindbody Experience Subscribers are unable to load the client profile page when searching for a client. Thank you for your patience while we work to restore services. Our next update will be at 10:30 AM PDT.
Mar 23, 09:40 PDT
Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023
Resolved - The previous issue impacting Booker Web Software & Booker Mobile App has been resolved. Thank you for your patience while we worked to restore the service to full functionality.
Mar 20, 12:16 PDT
Monitoring - We are monitoring an issue impacting Booker Web Software & Booker Mobile App. The incident is mitigated and we are monitoring for system stability. Please continue to monitor the internal status page for further updates. Our next update will be at 1:30 PM PDT.
Mar 20, 12:02 PDT
Update - We are currently investigating an issue with Booker Web Software & Booker Mobile App impacting subscribers. Booker customers are currently unable to log into their accounts through the Booker Web Software or the Booker Mobile App.
We are working to diagnose the problem and restore systems to full functionality as soon as possible. Our next update will be at 1:30 PM PDT

Mar 20, 11:50 PDT
Investigating - We are investigating an issue impacting Booker Web Software. Thank you for your patience while we work to restore services. Our next update will be at 12:30 PM PDT.
Mar 20, 11:37 PDT
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023
Resolved - The previous issue impacting Booker Payment Processing has been resolved. Some Booker Subscribers may have experienced delayed membership auto charge processing scheduled for 3/14/2023 and 3/15/2023. Some Booker Subscribers with auto membership charges scheduled for 3/14/2023 and 3/15/2023 may have received their funds later than expected. Thank you for your patience while we worked to restore the service to full functionality.
Mar 16, 13:59 PDT
Update - We have identified an issue impacting Booker Payment Processing. Our Engineering teams continue to implement a fix and some delayed membership auto charges have begun processing. Some Booker Subscribers may experience delayed membership auto charge processing scheduled for 3/14/2023 and 3/15/2023. Some Booker Subscribers with auto membership charges scheduled for 3/14/2023 and 3/15/2023 may receive their funds later than expected. Customers who have not had their membership auto charges processed will not have benefits associated with their profile. Thank you for your patience while we work to restore services. Our next update will be on 3/16/2023 at 3:30 PM PDT.
Mar 16, 11:27 PDT
Update - We have identified an issue impacting Booker Payment Processing. Our Engineering teams have begun implementing a fix and some delayed membership auto charges have begun processing. Some Booker Subscribers may experience delayed membership auto charge processing scheduled for 3/14/2023 and 3/15/2023. Some Booker Subscribers with auto membership charges scheduled for 3/14/2023 and 3/15/2023 may receive their funds later than expected. Customers who have not had their membership auto charges processed will not have benefits associated with their profile. Thank you for your patience while we work to restore services. Our next update will be on 3/16/2023 at 11:30 AM PDT.
Mar 16, 09:32 PDT
Update - We have identified an issue impacting Booker Payment Processing. Our Engineering teams have begun implementing a fix and some delayed membership auto charges have begun processing. Some Booker Subscribers may experience delayed membership auto charge processing scheduled for 3/14/2023 and today 3/15/2023. Some Booker Subscribers with auto membership charges scheduled for 3/14/2023 may receive their funds later than expected. Customers who have not had their membership auto charges processed will not have benefits associated with their profile. Thank you for your patience while we work to restore services. Our next update will be on 3/16/2023 at 9:30 AM PDT.
Mar 15, 15:06 PDT
Identified - We have identified an issue impacting Booker Payment Processing. Our Engineers are working towards implementing a fix. Some Booker Subscribers may experience delayed membership auto charge processing scheduled for 3/14/2023 and today 3/15/2023. Some Booker Subscribers with auto membership charges scheduled for 3/14/2023 may receive their funds later than expected. Customers who have not had their membership auto charges processed will not have benefits associated with their profile. Thank you for your patience while we work to restore services. Our next update will be at 3:00 PM PDT.
Mar 15, 11:58 PDT
Update - We are investigating an issue impacting Booker Payment Processing. Some Booker Subscribers may experience delayed membership auto charge processing scheduled for 3/14/2023 and today 3/15/2023. Some Booker Subscribers with auto membership charges scheduled for 3/14/2023 may receive their funds later than expected. Customers who have not had their membership auto charges processed will not have benefits associated with their profile. Thank you for your patience while we work to restore services. Our next update will be at 12:00 PM PDT.
Mar 15, 11:13 PDT
Investigating - We are investigating an issue impacting Booker Payment Processing. Thank you for your patience while we work to restore services. Our next update will be at 11:30 AM PDT.
Mar 15, 10:51 PDT
Mar 15, 2023
Resolved - Our engineering teams have resolved the previous issue impacting Messenger[ai]. Thank you for your patience while we worked to restore services to full functionality.
Mar 15, 15:34 PDT
Identified - Our engineering teams have identified the issue impacting Messenger[ai] and are working on implementing a fix. Mindbody and Booker Subscribers are currently unable to access Messenger[ai]. Thank you for your patience while we work to restore services. Our next update will be at 4:30 PM PDT.
Mar 15, 15:24 PDT
Investigating - We are investigating an issue impacting Messenger[ai]. Mindbody and Booker Subscribers are currently unable to access Messenger[ai]. Thank you for your patience while we work to restore services. Our next update will be at 3:45PM PDT.
Mar 15, 15:06 PDT
Mar 14, 2023

No incidents reported.

Mar 13, 2023
Resolved - We have resolved the previous issue impacting Mindbody App and Mindbody Consumer Web. Thank you for your patience while we worked to restore services to full functionality.
Mar 13, 16:47 PDT
Update - We are continuing to investigate an issue impacting Mindbody App and Mindbody Consumer Web. Mindbody Consumers may experience intermittent errors navigating through the Mindbody App and Mindbody Consumer Web. Thank you for your patience while we work to restore services. Our next update will be at 5:00 PM PDT.
Mar 13, 15:46 PDT
Investigating - We are investigating an issue impacting Mindbody App and Mindbody Consumer Web. Mindbody Consumers may experience intermittent errors navigating through the Mindbody App and Mindbody Consumer Web. Thank you for your patience while we work to restore services. Our next update will be at 4:00 PM PDT.
Mar 13, 15:33 PDT
Resolved - Between 8:25 AM PDT and 9:15 AM PDT, Mindbody Partners may have experienced slower than normal load times obtaining data from Mindbody API. Mindbody Subscribers may have experienced intermittent blank pages attempting to load client profiles within the Mindbody Web Software. Mindbody Subscribers may have experienced slower than normal page load times navigating through the Virtual Wellness Platform within the Mindbody Web Software. Mindbody Subscribers may have experienced intermittent errors when attempting to log into the Branded Mobile App. Mindbody Subscribers may have experienced intermittent errors or slowness when attempting to process credit cards through Mindbody Payment Processing. Mindbody Consumers may have experienced intermittent errors when attempting to log into the Mindbody App. We apologize for any inconvenience this may have caused.
Mar 13, 09:45 PDT
Update - The impact to Branded Mobile App and Mindbody API has been restored. We are continuing to monitor Branded Mobile App and Mindbody API to ensure system stability. Our next update will be at 10:30 AM PDT.
Mar 13, 09:23 PDT
Update - We are currently investigating an issue impacting Mindbody Branded App and Mindbody API. Some Mindbody Subscribers may intermittently experience errors logging into the Mindbody Branded App. Some Mindbody Partners may experience slower than normal load times obtaining data from Mindbody API. We are working to diagnose the problem and restore systems to full functionality as soon as possible. Our next update will be at 10:00 AM PDT
Mar 13, 09:07 PDT
Update - We are continuing to investigate this issue.
Mar 13, 08:59 PDT
Investigating - We are investigating an issue impacting Branded Mobile App. Thank you for your patience while we work to restore services. Our next update will be at 9:30 AM PDT.
Mar 13, 08:57 PDT
Mar 12, 2023
Completed - The scheduled maintenance has been completed.
Mar 12, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 19:01 PDT
Scheduled - We’ve scheduled maintenance on Sunday, March 12th, 2023, from 07:00 PM to 8:00 PM Pacific Daylight Time. There may be interruptions to all Booker services while we work to keep things smooth, safe, and quick. Thanks for bearing with us! If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Mar 12, 19:00 PDT
Resolved - Third party payment processing vendor has resolved the issue impacting Booker Payment Processing. Thank you for your patience while the vendor worked to restore service to full functionality.
Mar 12, 09:39 PDT
Update - Third party payment processing vendor has resolved the issue impacting Booker Payment Processing. Thank you for your patience while the vendor worked to restore service to full functionality.
Mar 12, 07:27 PDT
Investigating - We have identified an issue with our third-party payment vendor impacting Booker Payment Processing. Booker Subscribers using POSV2 payment method may experience delays up to 20 seconds for processing. If the payment shows failed transaction, retying the payment should be successful. Thank you for your patience while we work with vendor to restore services. Our next update will be posted as we receive updates from the vendor.
Mar 11, 16:23 PST
Mar 11, 2023
Mar 10, 2023

No incidents reported.