Mindbody Status

Mindbody Payments

Update - We are continuing to work with the third-party payment processer Global Payments (TSYS) on the issue impacting Mindbody Payment Processing. Mindbody Subscribers using Global Payments as their payment processor may experience a decline error (D2999 General Card Auth Decline) when refunding a transaction from a Mastercard credit card. If a D2999 error occurs when refunding a transaction, please do not attempt the refund of the transaction again. The cardholder will need to contact their financial institution by calling the number on the back of their credit card used for the transaction. Thank you for your patience while Global Payments works with Mastercard to resolve the issue. Our next update will be Friday, December 9, 2022, at 4:00PM PST.
Dec 08, 2022 - 15:50 PST

Monitoring - We are continuing to monitor an issue with third-party Payment provider TSYS that is impacting Mindbody Payment Processing. All Subscribers that use TSYS as their payment processor may experience issues while issuing refunds for MasterCard transactions. The next update will be at 04:00 PM PST.
Dec 08, 2022 - 14:03 PST

Identified - We have identified an issue with third-party Payment provider that is impacting Mindbody Payment Processing. All Subscribers that use TSYS as their payment processer may experience issues while issuing refunds for MasterCard transactions. The next update will be at 02:00 PM PST.
Dec 08, 2022 - 10:57 PST

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody, Booker, and FitMetrix studios, online services, and mobile apps. If Mindbody, Booker, or Fitmetrix is experiencing performance issues in any of these areas, it will be noted here.

To get real-time answers to frequently asked questions about your Mindbody, Booker, or FitMetrix software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team.

Mindbody and FitMetrix support hours:

Americas - 5:00AM to 5:00PM Pacific Time
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM Australian Time

Booker support hours:

Monday - Friday 6:00AM - 6:00PM Pacific Time
Saturday - Sunday 7:00AM - 4:00PM Pacific Time

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

Mindbody Degraded Performance

Mindbody Web Software - Asia Pacific Operational

Mindbody Web Software - Europe, Middle East, and Africa Operational

Mindbody Web Software - North, Central, and South America Operational

Mindbody API Operational

Mindbody Payment Processing Degraded Performance

Mindbody Business App Operational

Mindbody App Operational

Mindbody Branded App Operational

Mindbody Class Check-In App Operational

Mindbody Webhooks Operational

Mindbody Branded Web Operational

Mindbody Consumer Web Operational

Mindbody Enterprise Solutions Operational

Mindbody Website Operational

Mindbody Video - Virtual Wellness Platform Operational

Booker Operational

Booker Web Software Operational

Booker API Operational

Booker Mobile App Operational

Booker Branded App Operational

Booker Payment Processing Operational

Booker Online Booking Operational

Booker Reservationist Booking Operational

FitMetrix Operational

FitMetrix Web Software Operational

FitMetrix API Operational

FitMetrix Branded Mobile App Operational

FitMetrix Admin Portal Operational

FitMetrix Trainer Portal Operational

FitMetrix In-Studio Solutions Operational

FitMetrix Webhooks Operational

Insights Operational

Marketing Suite Operational

Messenger[ai] Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 9, 2022

No incidents reported today.

Dec 8, 2022

Booker Maintenance

Completed - The scheduled maintenance has been completed.
Dec 8, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 21:01 PST

Scheduled - We’ve scheduled maintenance on Thursday, December 8, 2022, from 09:00 PM to 11:00 PM Pacific Standard Time. There may be interruptions to all Booker services while we work to keep things smooth, safe, and quick. Thanks for bearing with us! If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Dec 6, 13:09 PST

Dec 7, 2022

No incidents reported.

Dec 6, 2022

Mindbody Payment Processing

Resolved - The third-party Payment provider Ezidebit has resolved the issue impacting the Mindbody Payment Processing. Thank you for your patience while the third-party provider worked to restore services.
Dec 6, 16:26 PST

Update - We are monitoring an issue caused by a third party processer (Ezidebit) impacting Mindbody Payment Processing. The third party processer Ezidebit issue effecting the Asia Pacific region has been mitigated, However they are continuing to validate activities including periodic monitoring of their payment processing systems
Thank you for your patience while the vendor works to restore services. Our next update will be at 6:00 PM PST.
Dec 6, 16:00 PST

Monitoring - We have identified an issue with upstream third party provider (Ezidebit) impacting Mindbody Payment Processing in the APAC region. We are working with the third party provider to restore services to full functionality. Thank you for your patience while the vendor works to restore services. Our next update will be at 6:00 PM PST.
Dec 6, 15:34 PST

Mindbody Web Software

Resolved - The previous issue impacting the Mindbody Web Software and the Mindbody Business App has been resolved. Thank you for your patience while we worked to restore the service to full functionality.
Dec 6, 16:00 PST

Update - Our engineering teams are continuing to implement a fix to the Mindbody Web Software and Mindbody Business App. Some Mindbody Subscribers may experience intermittent errors attempting to log into the Mindbody Web Software and Mindbody Business App. Thank you for your patience while we work to restore services. Our next update will be at 4:30PM PST.
Dec 6, 15:44 PST

Identified - Our engineering teams have identified the issue impacting Mindbody Web Software and Mindbody Business App and are implementing a fix. Some Mindbody Subscribers may experience intermittent errors attempting to log into the Mindbody Web Software and Mindbody Business App. Thank you for your patience while we work to restore services. Our next update will be at 3:45PM PST.
Dec 6, 15:18 PST

Update - We are currently investigating an issue impacting Mindbody Web Software. Some Mindbody Consumers and Subscribers may experience slower than normal login times while logging into Mindbody Web Software. We are working to diagnose the problem and restore systems to full functionality as soon as possible. Our next update will be at 3:45 PM PDT.
Dec 6, 14:51 PST

Investigating - We are investigating an issue impacting Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 3:00 PM PDT.
Dec 6, 14:33 PST

Dec 5, 2022

Booker Web Software

Resolved - The previous issue impacting Booker Web Software has been resolved. Thank you for your patience while we worked to restore service to full functionality.
Dec 5, 13:50 PST

Identified - We have identified an issue due to a third-party provider, AWS, impacting Booker Web Software. Some Booker Subscribers are experiencing slower than normal page load times navigating through the Booker Web Software. We are working with the third party provider to restore services to full functionality. Our next update will be at 2:30 PM PST.
Dec 5, 13:13 PST

Investigating - We are investigating an issue impacting Booker Web Software. Thank you for your patience while we work to restore services. Our next update will be at 1:30 PM PDT.
Dec 5, 12:48 PST

Booker Planned Maintenance

Completed - The scheduled maintenance has been completed.
Dec 5, 02:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 21:31 PST

Scheduled - We’ve scheduled maintenance on Sunday, December 4, 2022, from 09:30 PM to 02:00 AM Pacific Standard Time. There may be interruptions to all Booker services while we work to keep things smooth, safe, and quick. Thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Nov 28, 12:51 PST

Dec 4, 2022

Planned Maintenance

Completed - The scheduled maintenance has been completed.
Dec 4, 01:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 21:00 PST

Scheduled - We’ve scheduled maintenance on Saturday, December 3, 2022, from 09:00 PM to 01:00 AM Pacific Standard Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick. Thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Nov 28, 12:49 PST

Dec 3, 2022

Planned Regional Maintenance – North, Central and South America

Completed - The scheduled maintenance has been completed.
Dec 3, 01:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 21:00 PST

Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to occur during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Nov 28, 12:45 PST

Dec 2, 2022

Planned Regional Maintenance – Europe, Middle East and Africa

Completed - The scheduled maintenance has been completed.
Dec 2, 17:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 15:00 PST

Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Nov 28, 12:44 PST

Planned Regional Maintenance – Asia Pacific

Completed - The scheduled maintenance has been completed.
Dec 2, 10:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 08:00 PST

Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Nov 28, 12:42 PST

Mindbody Web Software

Resolved - The previous issue impacting Mindbody Web Software has been resolved.  Thank you for your patience while we worked to restore service to full functionality.
Dec 2, 07:16 PST

Identified - We have identified an issue impacting New Mindbody Experience and our Engineers are working on implementing a fix. A Small subset of Mindbody Subscribers who have enabled staff identity are unable to log into the New Mindbody Experience. There is no impact to Classic Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 7:30 AM PST.
Dec 2, 07:04 PST

Update - We are investigating an issue impacting New Mindbody Experience. Some Mindbody Subscribers are unable to log into the New Mindbody Experience. There is no impact to Classic Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 7:30 AM PST.
Dec 2, 06:42 PST

Investigating - We are investigating an issue impacting Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 7:00 AM PST.
Dec 2, 06:07 PST

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.