Video on Demand and Live Stream Email Issue
Investigating - Mindbody is currently investigating an issue impacting Video On Demand and live stream emails being generated for virtual wellness classes. Next update will be posted as additional information becomes available.
Nov 20, 2024 - 11:33 PST

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody, Booker, and FitMetrix studios, online services, and mobile apps. If Mindbody, Booker, or Fitmetrix is experiencing performance issues in any of these areas, it will be noted here.


To get real-time answers to frequently asked questions about your Mindbody, Booker, or FitMetrix software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team.

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

Mindbody Operational
Mindbody Web Software - Asia Pacific Operational
Mindbody Web Software - Europe, Middle East, and Africa Operational
Mindbody Web Software - North, Central, and South America Operational
Mindbody API Operational
Mindbody Payment Processing Operational
Mindbody Business App Operational
Mindbody App Operational
Mindbody Branded App Operational
Mindbody Class Check-In App Operational
Mindbody Webhooks Operational
Mindbody Branded Web Operational
Mindbody Consumer Web ? Operational
Mindbody Corporate Tools Operational
Mindbody Website Operational
Mindbody Video - Virtual Wellness Platform Operational
Booker Operational
Booker Web Software Operational
Booker API Operational
Booker Mobile App Operational
Booker Branded App Operational
Booker Payment Processing Operational
Booker Online Booking Operational
Booker Reservationist Booking Operational
FitMetrix Operational
FitMetrix Web Software Operational
FitMetrix API Operational
FitMetrix Branded Mobile App Operational
FitMetrix Admin Portal Operational
FitMetrix Trainer Portal Operational
FitMetrix In-Studio Solutions Operational
FitMetrix Webhooks Operational
Insights Operational
Marketing Suite ? Operational
Messenger[ai] ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2024

Unresolved incident: Video on Demand and Live Stream Email Issue.

Nov 19, 2024

No incidents reported.

Nov 18, 2024
Mindbody - Lead Management
Resolved - Our engineering team has implemented a fix and Mindbody Lead Management has been fully restored. Thank you for your patience while we worked to restore services.
Nov 18, 11:35 PST
Investigating - We are investigating an issue impacting Mindbody Lead Management. Mindbody customers with the lead management feature are currently not seeing any leads. Thank you for your patience while we work to restore services. Our next update will be at 12:00PM PT.
Nov 18, 10:59 PST
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Mindbody Planned Regional Maintenance - North, Central, and South America
Completed - The scheduled maintenance has been completed.
Nov 15, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 22:00 PST
Scheduled - This week, we’ll be conducting planned maintenance for Mindbody customers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Nov 13, 10:52 PST
Mindbody Planned Regional Maintenance - Europe, Middle East, and Africa
Completed - The scheduled maintenance has been completed.
Nov 15, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 15:00 PST
Scheduled - This week, we’ll be conducting planned maintenance for Mindbody customers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Nov 13, 10:51 PST
Mindbody Planned Regional Maintenance - Asia Pacific
Completed - The scheduled maintenance has been completed.
Nov 15, 09:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 08:00 PST
Scheduled - This week, we’ll be conducting planned maintenance for Mindbody customers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Nov 13, 10:51 PST
Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024
Mindbody Branded Web
Resolved - Our engineering team has successfully implemented a fix and Mindbody Branded Web services are now fully operational. Thank you for your patience while we worked to restore services.
Nov 10, 06:45 PST
Investigating - We are investigating an issue impacting Branded Web. Mindbody Branded Web customers are currently unable to load the Branded Web administration and booking widgets. Thank you for your patience while we work to restore services. Our next update will be at 7:30AM PT.
Nov 10, 06:07 PST
Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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