Monitoring - We are monitoring an issue impacting Booker Web Software. Google's Chrome web browser recently released an update to version 114.0.5735.91, which causes the top banner within the Booker Web Software to visually appear much larger. As a workaround, Booker Subscribers can use an alternate web browser which will not cause the visual banner issue. We are working with Chrome to ensure they take remedial measures from their latest update. Our next update will be at 9:00 AM PDT on Monday, June 5, 2023.
Jun 02, 2023 - 14:08 PDT

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody, Booker, and FitMetrix studios, online services, and mobile apps. If Mindbody, Booker, or Fitmetrix is experiencing performance issues in any of these areas, it will be noted here.


To get real-time answers to frequently asked questions about your Mindbody, Booker, or FitMetrix software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team.

Mindbody and FitMetrix support hours:

Americas - 5:00AM to 5:00PM Pacific Time
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM Australian Time

Booker support hours:

Monday - Friday 6:00AM - 6:00PM Pacific Time
Saturday - Sunday 7:00AM - 4:00PM Pacific Time

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

Mindbody Operational
Mindbody Web Software - Asia Pacific Operational
Mindbody Web Software - Europe, Middle East, and Africa Operational
Mindbody Web Software - North, Central, and South America Operational
Mindbody API Operational
Mindbody Payment Processing Operational
Mindbody Business App Operational
Mindbody App Operational
Mindbody Branded App Operational
Mindbody Class Check-In App Operational
Mindbody Webhooks Operational
Mindbody Branded Web Operational
Mindbody Consumer Web ? Operational
Mindbody Enterprise Solutions Operational
Mindbody Website Operational
Mindbody Video - Virtual Wellness Platform Operational
Booker Operational
Booker Web Software Operational
Booker API Operational
Booker Mobile App Operational
Booker Branded App Operational
Booker Payment Processing Operational
Booker Online Booking Operational
Booker Reservationist Booking Operational
FitMetrix Operational
FitMetrix Web Software Operational
FitMetrix API Operational
FitMetrix Branded Mobile App Operational
FitMetrix Admin Portal Operational
FitMetrix Trainer Portal Operational
FitMetrix In-Studio Solutions Operational
FitMetrix Webhooks Operational
Insights Operational
Marketing Suite ? Operational
Messenger[ai] ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 4, 2023

No incidents reported today.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

Unresolved incident: Booker Web Software.

Jun 1, 2023
Resolved - Upon further investigation our engineering teams have confirmed there is no impact to the Mindbody Payment Processing. Thank you for your patience.
Jun 1, 07:05 PDT
Investigating - We are investigating an issue impacting Mindbody Payment Processing. Thank you for your patience while we work to restore services. Our next update will be at 07:00 AM PDT.
Jun 1, 05:49 PDT
May 31, 2023

No incidents reported.

May 30, 2023
Resolved - We have resolved the previous issue impacting Booker Online Booking. Thank you for your patience while we worked to restore the service to full functionality.
May 30, 16:02 PDT
Monitoring - Our engineering teams implemented a fix and the previous issue impacting Booker Online Booking has been mitigated. We are continuing to monitor Booker Online Booking to ensure system stability. Our next update will be at 4:00PM PDT.
May 30, 15:08 PDT
Update - We are continuing to investigate an issue impacting Booker Online Booking. Booker Consumers are receiving an error when attempting to access the Booker Online Booking page. Thank you for your patience while we continue to restore services. Our next update will be at 4:00PM PDT.
May 30, 15:00 PDT
Update - We are continuing to investigate an issue impacting Booker Online Booking. Booker Consumers are receiving an error when attempting to access the Booker Online Booking page. Thank you for your patience while we continue to restore services. Our next update will be at 3:00PM PDT.
May 30, 14:05 PDT
Investigating - We are investigating an issue impacting Booker Online Booking. Thank you for your patience while we work to restore services. Our next update will be at 2:30 PM PDT.
May 30, 13:59 PDT
May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023
Resolved - The previous issue impacting Mindbody Web Software has been resolved.  Thank you for your patience while we worked to restore service to full functionality.
May 26, 10:48 PDT
Update - We are investigating an issue impacting Mindbody Web Software. Mindbody Subscribers are unable to view or edit user account information within Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 11:30 AM PDT.
May 26, 10:33 PDT
Investigating - We are investigating an issue impacting Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 11:00 AM PDT.
May 26, 09:59 PDT
May 25, 2023

No incidents reported.

May 24, 2023
Resolved - The previous issue impacting the Mindbody Web Software has been resolved. Thank you for your patience while we worked to restore services.
May 24, 14:15 PDT
Update - Our engineering teams continue to monitor the Mindbody Web Software as the system catches up from the implemented fix. Some Mindbody staff and owner accounts recently migrated to staff identity login may experience errors attempting to log into and navigate through the Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 3:00PM PDT.
May 24, 13:55 PDT
Monitoring - Our engineering teams have implemented a fix. The previous login issues and errors are slowly subsiding while the system continues to catch up from the fix. Some Mindbody staff and owner accounts recently migrated to staff identity login may experience errors attempting to log into and navigate through the Mindbody Web Software. We are monitoring the Mindbody Web Software to ensure system stability. Thank you for your patience while we work to restore services. Our next update will be at 2:00PM PDT.
May 24, 12:58 PDT
Identified - We have identified the issue impacting Mindbody Web Software and our engineering teams are working on a fix. Some Mindbody staff and owner accounts recently migrated to staff identity login may experience errors attempting to log into and navigate through the Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 1:00 PM PDT.
May 24, 11:51 PDT
Update - We are investigating an issue impacting Mindbody Web Software. Some Mindbody staff and owner accounts recently migrated to staff identity login may experience errors attempting to log into and navigate through the Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 12:00 PM PDT.
May 24, 11:00 PDT
Investigating - We are investigating an issue impacting Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 11:30 AM PDT.
May 24, 10:40 PDT
May 23, 2023

No incidents reported.

May 22, 2023
Completed - The scheduled maintenance has been completed.
May 22, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 20:30 PDT
Scheduled - We’ve scheduled maintenance on Sunday May 21, 2023, from 09:30 PM to Monday May 22, 2023, 02:30 AM Pacific Daylight Time. There may be interruptions to all Booker services while we work to keep things smooth, safe, and quick. Thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.

May 15, 13:26 PDT
May 21, 2023
Completed - The scheduled maintenance has been completed.
May 21, 01:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 21:00 PDT
Scheduled - We’ve scheduled maintenance on Saturday, May 20, 2023, from 09:00 PM to Sunday, May 21, 2023, 01:00 AM Pacific Daylight Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick. Thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.

May 15, 13:29 PDT