All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody, Booker, and FitMetrix studios, online services, and mobile apps. If Mindbody, Booker, or Fitmetrix is experiencing performance issues in any of these areas, it will be noted here.


To get real-time answers to frequently asked questions about your Mindbody, Booker, or FitMetrix software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team.

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

Mindbody Operational
Mindbody Web Software - Asia Pacific Operational
Mindbody Web Software - Europe, Middle East, and Africa Operational
Mindbody Web Software - North, Central, and South America Operational
Mindbody API Operational
Mindbody Payment Processing Operational
Mindbody Business App Operational
Mindbody App Operational
Mindbody Branded App Operational
Mindbody Class Check-In App Operational
Mindbody Webhooks Operational
Mindbody Branded Web Operational
Mindbody Consumer Web ? Operational
Mindbody Corporate Tools Operational
Mindbody Website Operational
Mindbody Video - Virtual Wellness Platform Operational
Booker Operational
Booker Web Software Operational
Booker API Operational
Booker Mobile App Operational
Booker Branded App Operational
Booker Payment Processing Operational
Booker Online Booking Operational
Booker Reservationist Booking Operational
FitMetrix Operational
FitMetrix Web Software Operational
FitMetrix API Operational
FitMetrix Branded Mobile App Operational
FitMetrix Admin Portal Operational
FitMetrix Trainer Portal Operational
FitMetrix In-Studio Solutions Operational
FitMetrix Webhooks Operational
Insights Operational
Marketing Suite ? Operational
Messenger[ai] ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Mindbody Planned Maintenance Mar 22, 2025 21:00 - Mar 23, 2025 01:00 PDT

We’ve scheduled maintenance on Saturday, March 22, 2025, from 9:00 PM to Sunday, March 23, 2025, 1:00 AM Pacific Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Posted on Mar 17, 2025 - 13:23 PDT

Booker Planned Maintenance Mar 23, 2025 21:30 - Mar 24, 2025 02:00 PDT

We’ve scheduled Booker maintenance on Sunday, March 23, 2025, from 09:30 PM to Monday, March 24, 2025, 02:00 AM Pacific Time. There may be interruptions to all Booker services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Posted on Mar 17, 2025 - 13:24 PDT
Mar 22, 2025
Mindbody Planned Regional Maintenance - North, Central, and South America
Completed - The scheduled maintenance has been completed.
Mar 22, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 22:00 PDT
Scheduled - This week, we’ll be conducting planned maintenance for Mindbody customers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, a subset of Mindbody customers may intermittently be unable to access their Mindbody studio for up to 25 minutes. Otherwise, customers may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Mar 17, 13:22 PDT
Mar 21, 2025
Mindbody Planned Regional Maintenance - Europe, Middle East, and Africa
Completed - The scheduled maintenance has been completed.
Mar 21, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 15:00 PDT
Scheduled - This week, we’ll be conducting planned maintenance for Mindbody customers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, a subset of Mindbody customers may intermittently be unable to access their Mindbody studio for up to 25 minutes. Otherwise, customers may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Mar 17, 13:21 PDT
Mindbody Planned Regional Maintenance - Asia Pacific
Completed - The scheduled maintenance has been completed.
Mar 21, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 08:00 PDT
Scheduled - This week, we’ll be conducting planned maintenance for Mindbody customers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, a subset of Mindbody customers may intermittently be unable to access their Mindbody studio for up to 25 minutes. Otherwise, customers may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Mar 17, 13:20 PDT
Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025
Mindbody Payment Processing
Resolved - This incident has been resolved.
Mar 12, 08:32 PDT
Monitoring - On Thursday, February 27, 2025, a subset of Mindbody payment transactions experienced intermittent automatic charge refunds from payment transactions initiated by consumer checkout flows. We have identified the affected transactions and our engineering teams have began remediating the affected transactions by reprocessing them. Mindbody customers with affected transactions have been notified of this issue.

As of Tuesday, March 4, 2025, we have successfully reprocessed 95% of the affected transactions. Our engineering teams are diligently working to reprocess the remaining 5% and we will provide an update when that is complete.

Affected Mindbody consumers may see two charges and a refund or just one charge depending upon their bank. Affected Mindbody customers will receive their funds later than expected.
Mar 4, 10:59 PST
Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage