All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody, Booker, and FitMetrix studios, online services, and mobile apps. If Mindbody, Booker, or Fitmetrix is experiencing performance issues in any of these areas, it will be noted here.


To get real-time answers to frequently asked questions about your Mindbody, Booker, or FitMetrix software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team.

Mindbody and FitMetrix support hours:

Americas - 5:00AM to 5:00PM Pacific Time
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM Australian Time

Booker support hours:

Monday - Friday 6:00AM - 6:00PM Pacific Time
Saturday - Sunday 7:00AM - 4:00PM Pacific Time

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

Mindbody Operational
Mindbody Web Software - Asia Pacific Operational
Mindbody Web Software - Europe, Middle East, and Africa Operational
Mindbody Web Software - North, Central, and South America Operational
Mindbody API Operational
Mindbody Payment Processing Operational
Mindbody Business App Operational
Mindbody App Operational
Mindbody Branded App Operational
Mindbody Class Check-In App Operational
Mindbody Webhooks Operational
Mindbody Branded Web Operational
Mindbody Consumer Web
Operational
Mindbody Enterprise Solutions Operational
Mindbody Website Operational
Mindbody Video - Virtual Wellness Platform Operational
Booker Operational
Booker Web Software Operational
Booker API Operational
Booker Mobile App Operational
Booker Branded App Operational
Booker Payment Processing Operational
Booker Online Booking Operational
Booker Reservationist Booking Operational
FitMetrix Operational
FitMetrix Web Software Operational
FitMetrix API Operational
FitMetrix Branded Mobile App Operational
FitMetrix Admin Portal Operational
FitMetrix Trainer Portal Operational
FitMetrix In-Studio Solutions Operational
FitMetrix Webhooks Operational
Insights Operational
Marketing Suite
Operational
Messenger[ai]
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 30, 2023

No incidents reported today.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023
Resolved - Our engineering teams have implemented a fix and the previous issue impacting the Marketing Suite has been resolved. Thank you for your patience while we worked to restore services.
Sep 27, 12:30 PDT
Investigating - We are currently investigating an issue impacting Marketing Suite. Mindbody and Booker customers are unable to load the contact list within Marketing Suite. This affects customers ability to setup marketing suite campaigns and automation. Thank you for your patience while we work to restore services. Our next update will be at 1:00PM PDT.
Sep 27, 12:11 PDT
Sep 26, 2023

No incidents reported.

Sep 25, 2023
Completed - The scheduled maintenance has been completed.
Sep 25, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 21:30 PDT
Update - We’ve scheduled Booker maintenance on Sunday, September 24, 2023, from 09:30 PM to Monday, September 25, 2023, 02:30 AM Pacific Daylight Time. There may be interruptions to all Booker services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.

Sep 15, 23:48 PDT
Scheduled - We’ve scheduled Booker maintenance on Sunday, September 24, 2023, from 09:30 PM to Monday, September 25, 2023, 02:30 AM Pacific Daylight Time. There may be interruptions to all Booker services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.

Sep 15, 23:35 PDT
Sep 24, 2023
Completed - The scheduled maintenance has been completed.
Sep 24, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:00 PDT
Scheduled - We’ve scheduled maintenance on Saturday, September 23, 2023, from 09:00 PM to Sunday, September 24, 2023, 02:00 AM Pacific Daylight Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.

Sep 15, 23:39 PDT
Sep 23, 2023
Completed - The scheduled maintenance has been completed.
Sep 23, 02:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 22:00 PDT
Scheduled - Next week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to occur during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.

Sep 15, 23:23 PDT
Sep 22, 2023
Completed - The scheduled maintenance has been completed.
Sep 22, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 08:00 PDT
Scheduled - Next week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.

Sep 15, 23:19 PDT
Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023
Completed - The scheduled regional maintenance for Europe, Middle East and Africa has been cancelled. We apologize for any inconvenience this may have caused.
Sep 19, 15:15 PDT
Scheduled - Next week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.

Sep 15, 23:21 PDT
Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023
Resolved - The previous issue impacting Mindbody App and Mindbody Branded App has been resolved. Thank you for your patience while we worked to restore service to full functionality.
Sep 16, 19:07 PDT
Investigating - We are investigating an issue impacting Mindbody App, Mindbody Branded App, Mindbody Branded Web and Mindbody Consumer Web. Thank you for your patience while we work to restore services. Our next update will be at 07:00 AM PDT.
Sep 16, 18:18 PDT
Resolved - The previous issue impacting Booker Web Software has been resolved. Thank you for your patience while we worked to restore service to full functionality.
Sep 16, 11:18 PDT
Update - We are monitoring an issue impacting Booker Web Software. Our Engineering team has implemented a fix and monitoring the system for stability. Some Booker Subscribers experienced slower than normal page load times or errors logging into the Booker Web Software. Thank you for your patience while we worked to restore service to full functionality. Our next update will be at 11:30 AM PDT.
Sep 16, 10:36 PDT
Monitoring - We are monitoring an issue impacting Booker Web Software. Our Engineering team has implemented a fix and monitoring the system for stability. Some Booker Subscriber experienced slower than normal page load times or errors logging into the Booker Web Software. Thank you for your patience while we worked to restore service to full functionality. Our next update will be at 11:30 AM PDT.
Sep 16, 10:29 PDT
Investigating - We are investigating an issue impacting Booker Web Software. Thank you for your patience while we work to restore services. Our next update will be at 11:00 AM PDT.
Sep 16, 10:06 PDT