Mindbody Status

Booker Web Software

Monitoring - We are monitoring an issue impacting Booker Web Software. Google's Chrome web browser recently released an update to version 114.0.5735.91, which causes the top banner within the Booker Web Software to visually appear much larger. As a workaround, Booker Subscribers can use an alternate web browser which will not cause the visual banner issue. We are working with Chrome to ensure they take remedial measures from their latest update. Our next update will be at 9:00 AM PDT on Monday, June 5, 2023.
Jun 02, 2023 - 14:08 PDT

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody, Booker, and FitMetrix studios, online services, and mobile apps. If Mindbody, Booker, or Fitmetrix is experiencing performance issues in any of these areas, it will be noted here.

To get real-time answers to frequently asked questions about your Mindbody, Booker, or FitMetrix software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team.

Mindbody and FitMetrix support hours:

Americas - 5:00AM to 5:00PM Pacific Time
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM Australian Time

Booker support hours:

Monday - Friday 6:00AM - 6:00PM Pacific Time
Saturday - Sunday 7:00AM - 4:00PM Pacific Time

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

Mindbody Operational

Mindbody Web Software - Asia Pacific Operational

Mindbody Web Software - Europe, Middle East, and Africa Operational

Mindbody Web Software - North, Central, and South America Operational

Mindbody API Operational

Mindbody Payment Processing Operational

Mindbody Business App Operational

Mindbody App Operational

Mindbody Branded App Operational

Mindbody Class Check-In App Operational

Mindbody Webhooks Operational

Mindbody Branded Web Operational

Mindbody Consumer Web Operational

Mindbody Enterprise Solutions Operational

Mindbody Website Operational

Mindbody Video - Virtual Wellness Platform Operational

Booker Operational

Booker Web Software Operational

Booker API Operational

Booker Mobile App Operational

Booker Branded App Operational

Booker Payment Processing Operational

Booker Online Booking Operational

Booker Reservationist Booking Operational

FitMetrix Operational

FitMetrix Web Software Operational

FitMetrix API Operational

FitMetrix Branded Mobile App Operational

FitMetrix Admin Portal Operational

FitMetrix Trainer Portal Operational

FitMetrix In-Studio Solutions Operational

FitMetrix Webhooks Operational

Insights Operational

Marketing Suite Operational

Messenger[ai] Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 4, 2023

No incidents reported today.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

Unresolved incident: Booker Web Software.

Jun 1, 2023

Mindbody Payment Processing

Resolved - Upon further investigation our engineering teams have confirmed there is no impact to the Mindbody Payment Processing. Thank you for your patience.
Jun 1, 07:05 PDT

Investigating - We are investigating an issue impacting Mindbody Payment Processing. Thank you for your patience while we work to restore services. Our next update will be at 07:00 AM PDT.
Jun 1, 05:49 PDT

May 31, 2023

No incidents reported.

May 30, 2023

Booker Online Booking

Resolved - We have resolved the previous issue impacting Booker Online Booking. Thank you for your patience while we worked to restore the service to full functionality.
May 30, 16:02 PDT

Monitoring - Our engineering teams implemented a fix and the previous issue impacting Booker Online Booking has been mitigated. We are continuing to monitor Booker Online Booking to ensure system stability. Our next update will be at 4:00PM PDT.
May 30, 15:08 PDT

Update - We are continuing to investigate an issue impacting Booker Online Booking. Booker Consumers are receiving an error when attempting to access the Booker Online Booking page. Thank you for your patience while we continue to restore services. Our next update will be at 4:00PM PDT.
May 30, 15:00 PDT

Investigating - We are investigating an issue impacting Booker Online Booking. Thank you for your patience while we work to restore services. Our next update will be at 2:30 PM PDT.
May 30, 13:59 PDT

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

Mindbody Web Software

Resolved - The previous issue impacting Mindbody Web Software has been resolved.  Thank you for your patience while we worked to restore service to full functionality.
May 26, 10:48 PDT

Update - We are investigating an issue impacting Mindbody Web Software. Mindbody Subscribers are unable to view or edit user account information within Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 11:30 AM PDT.
May 26, 10:33 PDT

Investigating - We are investigating an issue impacting Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 11:00 AM PDT.
May 26, 09:59 PDT

May 25, 2023

No incidents reported.

May 24, 2023

Mindbody Web Software

Resolved - The previous issue impacting the Mindbody Web Software has been resolved. Thank you for your patience while we worked to restore services.
May 24, 14:15 PDT

Update - Our engineering teams continue to monitor the Mindbody Web Software as the system catches up from the implemented fix. Some Mindbody staff and owner accounts recently migrated to staff identity login may experience errors attempting to log into and navigate through the Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 3:00PM PDT.
May 24, 13:55 PDT

Monitoring - Our engineering teams have implemented a fix. The previous login issues and errors are slowly subsiding while the system continues to catch up from the fix. Some Mindbody staff and owner accounts recently migrated to staff identity login may experience errors attempting to log into and navigate through the Mindbody Web Software. We are monitoring the Mindbody Web Software to ensure system stability. Thank you for your patience while we work to restore services. Our next update will be at 2:00PM PDT.
May 24, 12:58 PDT

Identified - We have identified the issue impacting Mindbody Web Software and our engineering teams are working on a fix. Some Mindbody staff and owner accounts recently migrated to staff identity login may experience errors attempting to log into and navigate through the Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 1:00 PM PDT.
May 24, 11:51 PDT

Update - We are investigating an issue impacting Mindbody Web Software. Some Mindbody staff and owner accounts recently migrated to staff identity login may experience errors attempting to log into and navigate through the Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 12:00 PM PDT.
May 24, 11:00 PDT

Investigating - We are investigating an issue impacting Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 11:30 AM PDT.
May 24, 10:40 PDT

May 23, 2023

No incidents reported.

May 22, 2023

Booker Maintenance

Completed - The scheduled maintenance has been completed.
May 22, 01:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 20:30 PDT

Scheduled - We’ve scheduled maintenance on Sunday May 21, 2023, from 09:30 PM to Monday May 22, 2023, 02:30 AM Pacific Daylight Time. There may be interruptions to all Booker services while we work to keep things smooth, safe, and quick. Thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
May 15, 13:26 PDT

May 21, 2023

Global Maintenance

Completed - The scheduled maintenance has been completed.
May 21, 01:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 21:00 PDT

Scheduled - We’ve scheduled maintenance on Saturday, May 20, 2023, from 09:00 PM to Sunday, May 21, 2023, 01:00 AM Pacific Daylight Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick. Thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
May 15, 13:29 PDT