We have confirmed all pending transactions have been removed from affected cardholders bank statements.

On Thursday, April 30, 2026, between 12:05PM and 12:25PM PT, Booker customers using Point of Sale v2 experienced errors while attempting to process payments. Our engineering teams successfully implemented a fix and restored services. Thank you for your patience while we worked to restore services!

Maintenance has completed

Maintenance has completed

Maintenance has completed

Maintenance has completed

Maintenance has completed

Our engineering teams have successfully rolled out a fix and the Mindbody Web Software has been restored to full functionality.

Engineers identified and implemented a fix to the issue impacting pipelines on customer sites, resolving this issue.

Thank you for your patience while we worked to resolve this issue.

Our engineering teams have successfully resolved the issue.

Resolved

The issue impacting Marketing Suite has been fully resolved. A fix has been successfully deployed, and access has been restored for all affected regions.

We sincerely apologize for the disruption this caused and appreciate your patience while our engineering teams worked to resolve the issue. If you continue to experience any problems accessing Marketing Suite, please contact our support team.

The issue has been resolved.

Maintenance has completed

Maintenance has completed

Maintenance has completed

Maintenance has completed

Maintenance has completed

The issue affecting Mindbody has been resolved. All services are operating normally. We apologize for the disruption and thank you for your patience. If you continue to experience issues, please contact support.

We have confirmed that the 3rd party upstream processor successfully paid out the pending transactions. Thank you for your patience!

Our engineering teams have successfully implemented a fix and the class sign in sheet in now fixed. Thank you for your patience while we worked to restore services.

Resolved - SEPA Transaction Processing

The issue affecting SEPA transactions has been resolved.

The disruption was caused by an incident with our third-party payment provider, Stripe, which has now been fully addressed. Payment processing has returned to normal.

Impacted Autopays will automatically reattempt within 24h.

If you prefer not to wait, you may manually rerun the affected transactions directly from the Autopay Detail Report.

We apologize for the inconvenience and appreciate your patience while this issue was being resolved.

Maintenance has completed

Maintenance has completed

Maintenance has completed

Maintenance has completed

Maintenance has completed

The 3rd party upstream network provider has resolved their incident.

The 3rd party upstream payment processor has resolved the issue resulting in a portion of Mindbody customers in the EUR region using Mindbody Payments to experience an "Invalid account number" or "Invalid credentials" decline code when attempting to process Visa or MasterCard credit cards.