We have identified that a platform issue during the APAC autopay run affected BECS Direct Debit and Apple Pay transactions processed on 23 July in the APAC region. A subset of customers using Mindbody Payments experienced payments that were successfully collected but incorrectly appeared as failed in Mindbody, and the associated sales records were not created. If affected businesses manually reprocessed these payments, some clients may have been charged more than once.

We are working to identify all impacted transactions and affected clients. Once the final impacted list is available, we will contact affected businesses with a list of impacted clients and provide next steps. Thank you for your patience and understanding.

Our engineering teams have successfully implemented a fix and the previous impact has been resolved.

Thank you for your patience!

Maintenance has completed

Maintenance has completed

Maintenance has completed

Maintenance has completed

Maintenance has completed

Our engineering teams have successfully implemented the fix and Mindbody services have fully recovered.

Thank you for your patience while we worked to restore services.

This incident is now resolved.

The incident has been resolved by our engineering team.

Our engineering teams successfully implanted a fix. iDeal and Apple Pay are now fully functional.

Thank you for your patience while we worked to restore services.

Maintenance has completed

Maintenance has completed

Maintenance has completed

Maintenance has completed

Maintenance has completed

We have released a fix for the issue and confirmed that access to the Payments Portal for Booker customers has been restored.

Thank you for your patience while we worked to resolve the issue.

Maintenance has completed

Resolved

This incident has been fully resolved. We identified the root cause, implemented a fix, and verified that all affected services are operating normally.

Thank you for your patience and understanding while we worked to restore service.

This issue is resolved

Our Engineering teams have successfully implemented a fix and Automations are viewable in the Marketing Suite Automations screen. Thank you for your patience whilst we worked to resolve this issue.

Our engineering teams have successfully implemented a fix. Thank you for your patience while we worked to restore services!

This issue has been resolved.

Engineers have resolved the issue impacting Mindbody Payments customers.

Thank you for your patience as we worked to resolve this issue.

Maintenance has completed

We have confirmed that the payouts occurred as expected.

Our engineering teams successfully implemented a fix and any intermittent unexpected logout issues have been resolved.

Resolved - Branded Web Checkout Issue

This incident has now been resolved.

We previously identified an issue affecting some consumers during checkout on Branded Web. After selecting a payment method, a black screen showing transaction details could appear, preventing the purchase from being completed.

The issue was limited to businesses using a specific version of the Branded Web checkout flow and impacted multiple payment methods.

A fix has been deployed, and checkout functionality has been restored. All payment methods on affected flows should now be operating as expected.

If you are still experiencing any problems, please contact Support.

We apologise for the disruption and appreciate your patience while this was being resolved

Resolved – Prospect Widget Form Errors

The issue affecting the Prospect Widget, where an error occurred after submitting the form, has now been resolved.

Our team has implemented a fix, and the widget is functioning as expected. We’ll continue to monitor performance to ensure stability.

Thank you for your patience while we worked to restore full functionality.

Our engineering teams have successfully implemented a fix and the Booker Web Software is stable. Thank you for your patience as we worked to restore services!