Mindbody Status

All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody's client sites, online services, and mobile apps. If Mindbody is experiencing performance issues in any of these areas, it will be noted here.

To get real-time answers to frequently asked questions about your Mindbody software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team. Due to the effects of the COVID-19 pandemic, an update to our customer support team's availability will start on March 25, 2020.

Our updated Mindbody phone support hours will be:

Americas - 8:00AM to 8:00PM ET
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM AEST

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

You can find the status of Booker products and services on the Booker Status Page.

You can find the status of FitMetrix products and services on the FitMetrix Status Page.

Mindbody Web Software Operational

Mindbody API Operational

Mindbody Business App Operational

Mindbody App Operational

Mindbody Website Operational

Mindbody Enterprise Solutions Operational

Mindbody Branded Web Operational

Mindbody Branded App Operational

Mindbody Class Check-In App Operational

Mindbody Payment Processing Operational

Mindbody Webhooks Operational

Mindbody Video - Virtual Wellness Platform Operational

Mindbody Consumer Web Operational

Messenger[ai] Operational

Reserve with Google Operational

Marketing Suite Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 7, 2022

Planned Maintenance - Global

Completed - The scheduled maintenance has been completed.
Aug 7, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 21:00 PDT

Scheduled - We’ve scheduled maintenance on Saturday, August 6, 2022 from 09:00 PM to Sunday, August 7, 2022 01:00 AM Pacific Daylight Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Aug 1, 13:22 PDT

Aug 6, 2022

Marketing Suite

Completed - The scheduled maintenance has been completed.
Aug 6, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 18:00 PDT

Scheduled - We have scheduled maintenance on Saturday, August 6, 2022, from 6:00 PM to 9:00 PM Pacific Daylight Time. There may be delays to all Marketing Suite data syncs while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Aug 2, 16:26 PDT

Planned Regional Maintenance – North, Central and South America

Completed - The scheduled maintenance has been completed.
Aug 6, 02:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 22:00 PDT

Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to occur during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Aug 1, 13:18 PDT

Aug 5, 2022

Planned Regional Maintenance – Europe, Middle East and Africa

Completed - The scheduled maintenance has been completed.
Aug 5, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 15:00 PDT

Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Aug 1, 13:16 PDT

Planned Regional Maintenance – Asia Pacific

Completed - The scheduled maintenance has been completed.
Aug 5, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 08:02 PDT

Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Aug 1, 13:14 PDT

Aug 4, 2022

Mindbody App

Resolved - We have resolved the previous issue impacting Mindbody App and Mindbody Consumer Web. Thank you for your patience as we worked to restore services.
Aug 4, 23:13 PDT

Identified - Our engineering teams have identified the issue and are currently implementing a fix for Mindbody App and Mindbody Consumer Web. Both the Mindbody App and Mindbody Consumer Web are intermittently displaying paid classes as free, when a Mindbody Consumer attempts to book the class it then displays the paid pricing options. All appointment workflows are working as intended. Thank you for your patience while we work to restore services. Our next update will be at 11:30 PM PDT.
Aug 4, 22:09 PDT

Update - We are diligently continuing to investigate an issue impacting Mindbody App and Mindbody Consumer Web. Both the Mindbody App and Mindbody Consumer Web are intermittently displaying paid classes as free, when a Mindbody Consumer attempts to book the class it then displays the paid pricing options. All appointment workflows are working as intended. Thank you for your patience while we work to restore services. Our next update will be at 10:30 PM PDT.
Aug 4, 21:22 PDT

Update - We are diligently investigating an issue impacting Mindbody App and Mindbody Consumer Web. Both the Mindbody App and Mindbody Consumer Web are intermittently displaying paid classes as free, when a Mindbody Consumer attempts to book the class it then displays the paid pricing options. All appointment workflows are working as intended. Thank you for your patience while we work to restore services. Our next update will be at 9:30 PM PDT.
Aug 4, 20:32 PDT

Update - We have identified this issue is also impacting Mindbody App and Mindbody Consumer Web. Both the Mindbody App and Mindbody Consumer Web are intermittently displaying paid classes as free, when a Mindbody Consumer attempts to book the class it then displays the paid pricing options. All appointment workflows are working as intended. Thank you for your patience while we work to restore services. Our next update will be at 9 PM PDT.
Aug 4, 20:09 PDT

Update - We are continuing to investigate an issue impacting Mindbody App. Some Andriod Mindbody App is displaying paid classes as free, when a Mindbody Consumer attempts to book the class it then displays the paid pricing options. iOS Mindbody App class workflows and all appointment workflows are working as intended. Thank you for your patience while we work to restore services. Our next update will be at 9 PM PDT.
Aug 4, 19:55 PDT

Investigating - We are investigating an issue impacting Mindbody App. Thank you for your patience while we work to restore services. Our next update will be at 8:30 PM PDT.
Aug 4, 19:41 PDT

Aug 3, 2022

Marketing Suite

Resolved - The previous issue impacting Mindbody Marketing Suite has been resolved. Some Mindbody Subscribers may have experienced slowness or intermittent timeout errors when logging into Marketing Suite within Mindbody Web Software. Thank you for your patience while we worked to restore service to full functionality.
Aug 3, 07:33 PDT

Update - We are continuing to investigate an issue impacting Mindbody Marketing Suite. Some Mindbody Subscribers may experience slower than normal page load times or intermittent timeout errors when trying to access Marketing Suite within Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 07:15 AM PDT.
Aug 3, 06:21 PDT

Update - We continue to investigate an issue impacting Mindbody Marketing Suite. Some Mindbody Subscribers may experience slower than normal page load times or intermittent timeout errors when trying to access Marketing Suite within Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 06:15 AM PDT.
Aug 3, 05:08 PDT

Investigating - We are investigating an issue impacting Marketing Suite. Thank you for your patience while we work to restore services. Our next update will be at 05:15 AM PDT.
Aug 3, 04:45 PDT

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

Mindbody App & Mindbody Branded App

Resolved - The previous issue causing consumers to experience slower than normal page load times while navigating the Mindbody App and Branded Mobile App has been resolved. Thank you for your patience while we worked to restore service to full functionality.
Jul 31, 22:04 PDT

Update - Our engineering teams have implemented a fix and Mindbody Consumers are now able to navigate the Mindbody App and Branded Mobile App without impact. We are continuing to monitor the Mindbody App and Branded Mobile App to ensure system stability. Thank you for your patience while we work to restore services. Our next update will be at 10:00PM PDT.
Jul 31, 21:00 PDT

Monitoring - We have implemented a fix and are actively monitoring to ensure system stability. Some Mindbody Consumers may experience slower than normal page load times while navigating through the Mindbody App and Branded Mobile App. Thank you for your patience while we work to restore services. Our next update will be at 8:30PM PDT.
Jul 31, 19:34 PDT

Update - We have identified the issue and are in the process of restoring services to full functionality for the Mindbody App and Branded Mobile App. Some Mindbody Consumers may experience slower than normal page load times while navigating through the Mindbody App and Branded Mobile App. Thank you for your patience while we work to restore services. Our next update will be at 7:30PM PDT.
Jul 31, 18:46 PDT

Identified - Our engineering teams have identified an issue impacting Mindbody App and Branded Mobile App. Some Mindbody Consumers may experience slower than normal page load times while navigating through the Mindbody App and Branded Mobile App. Thank you for your patience while we work to restore services. Our next update will be at 6:30PM PDT.
Jul 31, 17:35 PDT

Update - Our engineering teams are continuing to investigate the issue impacting the Mindbody App. Some Mindbody Consumers may experience slower than normal page load times while navigating through the Mindbody App. Our next update will be at 5:30PM PDT.
Jul 31, 16:42 PDT

Update - We are continuing to investigate an issue with Mindbody App. Some Mindbody Consumers may experience slower than normal page load times while navigating through the Mindbody App. Thank you for your patience while we work to restore services. Our next update will be at 5:00PM PDT.
Jul 31, 15:47 PDT

Investigating - We are currently investigating an issue with Mindbody web software. We are working to diagnose the problem and restore systems to full functionality as soon as possible. The next update will be at 4:00PM PDT.
Jul 31, 15:26 PDT

Jul 30, 2022

No incidents reported.

Jul 29, 2022

Mindbody Web Software

Resolved - The previous issue impacting Mindbody Web Software has been resolved. Thank you for your patience as our third-party provider (Aria) worked to restore services to full functionality.
Jul 29, 08:28 PDT

Update - We are continuing to monitor an issue with a third party provider (Aria) which impacted the Mindbody Web Software Subscription Page. Currently, Aria is working with full functionality. However, Aria is yet to provide an update that they've restored their services. Thank you for your patience while we continue to work with third party provider to restore services. Our next update will be posted when Aria confirms resolution.
Jul 28, 17:13 PDT

Monitoring - Currently, Mindbody Customers are able to access “My Subscriptions.” However, the Mindbody Billing and Subscriptions teams may be unable to process new sales, upgrades, downgrades, or cancellations for Mindbody Customers reaching our support teams. We are continuing to work with the third-party provider to fully restore these services as quickly as possible and are actively monitoring the billing subscription service to ensure system stability. Thank you for your patience while we work to restore services. Our next update will be at 5:00 PM PDT.
Jul 28, 14:45 PDT

Update - Currently, Mindbody Customers can access "My Subscriptions," and the Mindbody Billing and Subscriptions teams are able to process new sales, upgrades, downgrades, or cancellations for Mindbody Customers reaching our support teams. However, they may still experience intermittent errors.
We are continuing to work with the third-party provider to fully restore these services as quickly as possible. Thank you for your patience while we work to restore services. Our next update will be at 2:30 PM PDT.
Jul 28, 13:23 PDT

Update - Due to an outage with a third-party provider, Mindbody Customers are currently unable to update their billing subscriptions within the “My Subscriptions” section of the Mindbody Web Software. Additionally, the Mindbody Billing and Subscriptions teams are unable process new sales, upgrades, downgrades, or cancellations for Mindbody Customers reaching our support teams. Thank you for your patience while we work to restore services. Our next update will be at 1:30 PM PDT.
Jul 28, 12:22 PDT

Update - Due to an outage with a third-party provider, Mindbody Customers are currently unable to update their billing subscriptions within the Mindbody Web Software. We are working with the third-party provider to restore these services as quickly as possible. Thank you for your patience while we work to restore services. Our next update will be at 12:30 PM PDT.
Jul 28, 11:32 PDT

Identified - We are continuing to work with the third-party provider to restore services as soon as possible. Mindbody Subscribers are currently unable to update their billing subscription for the Mindbody Web Software. Our next update will be at 11:30AM PDT.
Jul 28, 11:05 PDT

Investigating - We have identified an upstream third-party upstream provider impacting Mindbody Web Software. Mindbody Subscribers are currently unable to update their billing subscription for the Mindbody Web Software. Thank you for your patience while we work with the vendor to restore services. Our next update will be at 11:30AM PDT.
Jul 28, 11:01 PDT

Jul 28, 2022

Jul 27, 2022

No incidents reported.

Jul 26, 2022

Mindbody API

Resolved - We have resolved the previous issue impacting Mindbody. Thank you for your patience while we worked to restore services.
Jul 26, 19:56 PDT

Monitoring - Our engineering teams have successfully implemented a fix. Mindbody services are beginning to recover and became accessible again. We are monitoring Mindbody services to ensure system stability. Our next update will be at 8PM PDT.
Jul 26, 19:14 PDT

Update - Our engineering teams are implementing a fix to restore Mindbody API services. As a side effect from this fix, Mindbody API, Mindbody Branded Web, Mindbody Business App, Mindbody Class Check-In App, and Messenger[AI] are currently inaccessible. Mindbody Web Software (the New Mindbody Experience) is currently degraded with some features within the software unable to load. We are working to restore services to full functionality as soon as possible. Our next update will be at 8PM PDT.
Jul 26, 19:02 PDT

Update - Our engineering teams are continuing to work towards implementing a fix. Mindbody Partners may experience intermittent errors or slower than normal response times while retrieve data from the Mindbody API. Mindbody Consumers and Subscribers may experience slower than normal page load times or intermittent errors while accessing Mindbody Branded Web, Mindbody Business App, Mindbody Web Software (New Mindbody Experience clients profile pages), Messenger[ai], and Mindbody Class Check-In App. Thank you for your patience while we work to restore services. Our next update will be at 7:15PM PDT.
Jul 26, 18:17 PDT

Identified - We have identified an issue impacting Mindbody API and Mindbody Branded Web. Mindbody Partners may experience intermittent errors or slower than normal response times while retrieving data from the Mindbody API. Some Mindbody Consumers may experience intermittent errors or slower than normal response time while using Mindbody Branded Web widgets hosted on Mindbody Subscriber websites. We are working to diagnose the problem and restore systems to full functionality as soon as possible. The next update will be at 6 PM PDT.
Jul 26, 17:17 PDT

Investigating - We are currently investigating an issue impacting Mindbody API. We are working to diagnose the problem and restore systems to full functionality as soon as possible. The next update will be at 5:30 PM PDT.
Jul 26, 16:59 PDT

Mindbody Branded Web

Resolved - We have resolved the previous issue impacting Mindbody Branded Web. Thank you for your patience while we worked to restore service to full functionality.
Jul 26, 10:50 PDT

Update - We have identified the issue impacting Mindbody Branded Web and are in the process of restoring functionality. Mindbody Subscribers may experience intermittent missing book buttons within the Mindbody Branded Web scheduling widgets hosted on Mindbody Subscriber websites. The next update will be at 11:15 AM PDT.
Jul 26, 10:11 PDT

Identified - We have identified the issue impacting Mindbody Branded Web. Mindbody Subscribers may experience intermittent missing book buttons within the Mindbody Branded Web scheduling widgets hosted on Mindbody Subscriber websites. The next update will be at 10:15 AM PDT.
Jul 26, 09:32 PDT

Investigating - We are investigating an issue with Mindbody Branded Web. Thank you for your patience while we work to restore services. Our next update will be at 09:30 AM PDT.
Jul 26, 09:14 PDT

Jul 25, 2022

No incidents reported.

Jul 24, 2022

No incidents reported.