Mindbody Status

All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody's client sites, online services, and mobile apps. If Mindbody is experiencing performance issues in any of these areas, it will be noted here.

To get real-time answers to frequently asked questions about your Mindbody software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team. Due to the effects of the COVID-19 pandemic, an update to our customer support team's availability will start on March 25, 2020.

Our updated Mindbody phone support hours will be:

Americas - 8:00AM to 8:00PM ET
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM AEST

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

You can find the status of Booker products and services on the Booker Status Page.

You can find the status of FitMetrix products and services on the FitMetrix Status Page.

You can find the status of Frederick products and services on the Frederick Status Page.

Mindbody Web Software Operational

Mindbody API Operational

Mindbody Business App Operational

Mindbody App Operational

Mindbody Corporate Website Operational

Mindbody Branded Web Operational

Mindbody Branded App Operational

Mindbody Class Check-In App Operational

Mindbody Payment Processing Operational

Mindbody Webhooks Operational

Mindbody Video - Virtual Wellness Platform Operational

Mindbody Consumer Web Operational

Bowtie Operational

Reserve with Google Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 18, 2021

No incidents reported today.

Apr 17, 2021

Planned Maintenance

Completed - the scheduled maintenance has been completed.
Apr 17, 23:48 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 21:00 PDT

Scheduled - Driven by the need for faster to market product improvements, dynamic scalability, and innovation acceleration, Mindbody is migrating to AWS. Our first planned downtime will take approximately 1 hour on April 17, 2021 between 9:00 PM and 12:00 AM PDT. During this downtime:

Mindbody Web Software will not be available, including point of sale, and online booking.

Mindbody Consumers will not be able to login and book through your online booking page, Branded
Mobile App, or the Mindbody App.

Impacted services: Mindbody API, Mindbody App, Mindbody Branded App, Mindbody Branded Web, Mindbody Business App, Mindbody Class Check-in App, Mindbody Consumer Web, Mindbody Enterprise Solutions, Mindbody Video – VWP, Mindbody Web Software, Mindbody Webhooks, Payment Processing, and Reserve with Google

We’re sorry for the disruption and thank you for your patience while our teams work to improve your experience using Mindbody products.
Apr 12, 10:05 PDT

Apr 16, 2021

No incidents reported.

Apr 15, 2021

Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 15, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 19:00 PDT

Scheduled - We've scheduled maintenance on Tuesday, April 15, 2021 from 7:00 PM to 10:00 PM Pacific Daylight Time. There may be interruptions to Dynamic Pricing while we work to keep things smooth, safe, and quick—thanks for bearing with us!
Apr 13, 15:22 PDT

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 11, 00:25 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 21:02 PDT

Scheduled - We’ve scheduled maintenance on Saturday, April 10, 2021 from 09:00 PM to 01:00 AM Pacific Daylight Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Apr 6, 17:17 PDT

Apr 10, 2021

Ezidebit Maintenance

Completed - The scheduled maintenance has been completed.
Apr 10, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 12:01 PDT

Scheduled - Our payment processor partner, Ezidebit, has scheduled maintenance on Saturday, April 10, 2021 from 12:00 PM until 2:00 PM PDT. During this time, Subscribers in the New Zealand and Australia region using Ezidebit for payment processing may be unable to submit real-time API transactions.
Mar 29, 18:23 PDT

Apr 9, 2021

No incidents reported.

Apr 8, 2021

Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 8, 22:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 19:00 PDT

Scheduled - We've scheduled maintenance on Thursday, April 8, 2021 from 7:00 PM to 10:00 PM Pacific Daylight Time. There may be interruptions to Mindbody Consumer Web and Dynamic Pricing while we work to keep things smooth, safe, and quick—thanks for bearing with us!
Apr 6, 14:23 PDT

Apr 7, 2021

Client Sites - Resolved

Resolved - Between 07:21 PDT and 08:29 PDT, Mindbody Subscribers may have experienced slow page load times when using Consumer Search and intermittent errors when using the retail and check out pages in the Mindbody web software. We apologize for any inconvenience this may have caused.
Apr 7, 08:54 PDT

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.