Mindbody Status

Update - We are continuing to investigate the issue impacting Mindbody Subscribers in the Australian and New Zealand regions. We will provide an update once a fix is identified. Thank you for your patience while we work to restore services.
Oct 26, 23:57 PDT

Update - We have identified this issue is only impacting Mindbody Subscribers in the Australian and New Zealand regions. We are continuing to investigate the issue and will provide an update once a fix is identified. Thank you for your patience while we work to restore services.
Oct 26, 21:31 PDT

Update - We are continuing to diligently investigate the issue. We will provide an update once our engineering team has identified a fix. Thank you for your patience while we work to restore services.
Oct 26, 19:15 PDT

Update - We are continuing to investigate the issue impacting Mindbody Web Software Subscribers in the Asia Pacific region. Thank you for your patience while we work to restore services.
Oct 26, 18:44 PDT

Investigating - We are currently investigating an issue impacting Mindbody Web Software in the Asia Pacific (APAC) region. Some Subscribers in the Asia Pacific region may experience slow page load times loading the appointment tab in the Mindbody Web Software. We are working to diagnose the problem and restore systems to full functionality as soon as possible.
Oct 26, 18:11 PDT

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody's client sites, online services, and mobile apps. If Mindbody is experiencing performance issues in any of these areas, it will be noted here.

To get real-time answers to frequently asked questions about your Mindbody software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team. Due to the effects of the COVID-19 pandemic, an update to our customer support team's availability will start on March 25, 2020.

Our updated Mindbody phone support hours will be:

Americas - 8:00AM to 8:00PM ET
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM AEST

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

You can find the status of Booker products and services on the Booker Status Page.

You can find the status of FitMetrix products and services on the FitMetrix Status Page.

You can find the status of Frederick products and services on the Frederick Status Page.

Mindbody Web Software Degraded Performance

Mindbody API Operational

Mindbody Business App Operational

Mindbody App Operational

Mindbody Corporate Website Operational

Mindbody Branded Web Operational

Mindbody Branded App Operational

Mindbody Class Check-In App Operational

Mindbody Payment Processing Operational

Mindbody Webhooks Operational

Mindbody Video - Virtual Wellness Platform Operational

Mindbody Consumer Web Operational

Messenger[ai] Operational

Reserve with Google Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 27, 2021

No incidents reported today.

Oct 26, 2021

Planned Maintenance

Completed - The scheduled maintenance has been completed.
Oct 26, 00:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 21:01 PDT

Scheduled - We've scheduled maintenance on Monday, October 25, 2021 from 09:00 PM to 12:00 AM Pacific Daylight Time. While we do not expect any impact, there may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site's running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Oct 22, 15:51 PDT

Oct 25, 2021

Oct 24, 2021

Mindbody Services

Resolved - We have identified a third-party upstream provider that experienced an issue between 7:01 PM PDT and 7:30 PM PDT. During this time, some Mindbody Consumers and Subscribers may have experienced slower than normal page load times navigating or logging in through the Mindbody Web Software, Mindbody Business App, Mindbody App, Mindbody Branded App, Mindbody Class Check-In App, and Mindbody Virtual Wellness Platform. We apologize for any inconvenience the third-party provider may have caused.
Oct 24, 20:27 PDT

Oct 23, 2021

Mindbody Payments

Resolved - The third-party upstream provider has resolved the previous issue impacting Mindbody AutoPays in the Asia Pacific region. Mindbody Subscribers using EziDebit as their payment processor will see decline errors from today for their AutoPays in the AutoPay detail report. Our nightly processing will successfully process these in tomorrow’s processing run and funds will be received in the same timeline as expected. As a workaround to process before tomorrow’s processing run, Subscribers can successfully process their declined AutoPays by manually running them through the autopay detail report
Oct 23, 17:48 PDT

Identified - We have identified a third-party Upstream provider experiencing an issue impacting Mindbody AutoPays. Some Mindbody Subscribers in Asia Pacific region may experience errors in autopay processing. We are working with the third party upstream provider to diagnose the problem and restore systems to full functionality as soon as possible.
Oct 23, 17:00 PDT

Update - We are continuing to investigate an issue impacting Mindbody AutoPays in the APAC (Asia Pacific) region. Some Subscribers may experience intermittent errors in the Autopay processing. We are working to diagnose the problem and restore systems to full functionality as soon as possible.
Oct 23, 16:11 PDT

Update - We are continuing to investigate an issue impacting Mindbody AutoPays in the APAC (Asia Pacific) region. Some Subscribers may experience intermittent errors in the AutoPay processing. We are working to diagnose the problem and restore systems to full functionality as soon as possible.
Oct 23, 15:30 PDT

Investigating - We are currently investigating an issue impacting Mindbody AutoPays in the APAC (Asia Pacific) region. We are working to diagnose the problem and restore systems to full functionality as soon as possible.
Oct 23, 14:51 PDT

Oct 22, 2021

No incidents reported.

Oct 21, 2021

Mindbody Services

Resolved - The previous issue impacting Mindbody services has been resolved. Thank you for your patience while we worked to restore services.
Oct 21, 10:13 PDT

Monitoring - We have implemented a fix and are monitoring to ensure system stability. Thank you for your patience while we work to restore services.
Oct 21, 10:03 PDT

Update - We are continuing to investigate the issue impacting Mindbody Web Software, Consumer Web, Mindbody App, Mindbody API, Messenger[ai] and Mindbody Webhooks. Mindbody Subscribers using the Mindbody Business App are unable to currently use the client search functionality. Thank you for your patience while we work to restore services.
Oct 21, 09:34 PDT

Investigating - We are currently investigating an issue impacting Mindbody services. Some Mindbody Consumers and Subscribers may experience intermittent slow page load times or errors navigating the Mindbody Web Software, Consumer Web, Mindbody App, Mindbody API, Mindbody Business App, Branded Web, Branded App and Mindbody Webhooks. Some Mindbody Partners attempting to access API data may obtain it slower than normal. We are working to diagnose the problem and restore systems to full functionality as soon as possible.
Oct 21, 08:37 PDT

Mindbody Branded Web

Resolved - The previous issue impacting Subscribers with slow page load times in Mindbody Branded Web has been resolved. Thank you for your patience while we worked to restore service to full functionality.
Oct 21, 08:01 PDT

Monitoring - We have successfully implemented a fix and are monitoring to ensure system stability.
Oct 20, 18:34 PDT

Update - We are diligently continuing to investigate this issue. We will provide an update once we have identified a fix to be implemented. Thank you for your patience while we work to restore services.
Oct 20, 18:13 PDT

Update - We are continuing to investigate the issue impacting Mindbody Branded Web, Mindbody Branded App, and Mindbody API. Thank you for your patience while we work to restore services.
Oct 20, 17:03 PDT

Update - We are continuing to investigate the issue. Thank you for your patience!
Oct 20, 15:42 PDT

Update - We are continuing to investigate an issue impacting Mindbody Branded Web, Mindbody Branded App, and Mindbody API. Some Mindbody Consumers may experience slow page load times navigating through Mindbody Branded Web and Branded Apps. Mindbody Partners consuming the Mindbody API may obtain their data slower than normal. Thank you for your patience while we work to restore services.
Oct 20, 13:59 PDT

Update - We are continuing to investigate an issue impacting Mindbody Branded Web, Mindbody Branded App, and Mindbody API. Some Mindbody Consumers may experience slow page load times navigating through Branded Web widgets hosted on Mindbody Subscriber websites. We are working to diagnose the problem and restore systems to full functionality as soon as possible. Thank you for your patience while we work to restore services.
Oct 20, 12:37 PDT

Investigating - We are investigating an issue impacting Mindbody Branded Web. Some Mindbody Consumers may experience slow page load times navigating through Branded Web widgets hosted on Mindbody Subscriber websites. We are working to diagnose the problem and restore systems to full functionality as soon as possible.
Oct 20, 12:17 PDT

Oct 20, 2021

Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Oct 20, 15:30 PDT

Update - We have extended our emergency maintenance by 30 minutes to end at 3:30PM Pacific Daylight Time.
Oct 20, 14:56 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 14:30 PDT

Scheduled - We’ve scheduled an emergency maintenance on Wednesday, October 20, 2021 from 2:30 PM to 3:00 PM Pacific Daylight Time. Although we do not anticipate any impact, there may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Oct 20, 14:17 PDT

Mindbody Web Software, Mindbody App and Mindbody Consumer Web

Resolved - The previous issue impacting Some Mindbody Consumers, Subscribers and Partners experiencing slow page load times or errors navigating through the Mindbody Web Software, Consumer Web, Mindbody App, Mindbody API, Messenger[ai], Mindbody Branded App, Mindbody Branded Web, Mindbody Business App, and Mindbody Webhooks has been resolved. Thank you for your patience while we worked to restore service to full functionality.
Oct 20, 10:50 PDT

Update - Our Incident Response teams are working on implementing a new fix to restore services. Some Mindbody Consumers ,Subscribers and Partners may experience slow page load times or errors navigating through the Mindbody Web Software, Consumer Web, Mindbody App, Mindbody API, Messenger[ai] and Mindbody Webhooks. Thank you for your patience as we work to restore services.
Oct 20, 10:03 PDT

Identified - Our Engineering team is working to implement a fix to restore services. Some Mindbody Consumers ,Subscribers and Partners may experience slow page load times or errors navigating through the Mindbody Web Software, Consumer Web, Mindbody App, Mindbody API, Messenger[ai] and Mindbody Webhooks. Thank you for your patience as we work to restore services.
Oct 20, 09:14 PDT

Update - We have identified the issue impacting Mindbody Web Software, Consumer Web, Mindbody App, Mindbody API, Messenger[ai] and Mindbody Webhooks and are in the process of restoring services to full functionality.
Oct 20, 08:39 PDT

Investigating - We are currently investigating an issue with Mindbody Web Software, Mindbody App and Consumer Web. Some Mindbody Consumers and Subscribers may experience intermittent slow page load times or errors navigating the Mindbody Web Software, Mindbody App, and Mindbody Consumer Web. We are working to diagnose the problem and restore systems to full functionality as soon as possible.
Oct 20, 07:16 PDT

Oct 19, 2021

Mindbody Services

Resolved - Between 10:15 PM PDT and 10:20PM PDT, some Mindbody Subscribers and Consumers may have experienced slow page load times or errors navigating through Mindbody services. We apologize for any inconvenience this may have caused.
Oct 19, 23:32 PDT

Oct 18, 2021

Mindbody Auto Payment Processing

Resolved - The previous issue impacting Subscribers experiencing Intermittent Autopay processing decline errors using TransFirst (TSYS) as their payment processor has been resolved. Thank you for your patience while they worked to restore service to full functionality.
Oct 18, 16:37 PDT

Identified - We have identified a third-party upstream provider experiencing intermittent issues. Some Mindbody Subscribers using TransFirst (TSYS) as their payment processor may experience intermittent Autopay processing decline errors. We are working with the third-party provider to restore systems to full functionality as soon as possible.
Oct 18, 16:03 PDT

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

Mindbody Email Notifications

Resolved - Between 11:00AM to 11:15AM Pacific Daylight Time, some Mindbody Subscribers may have received delayed email notifications due to a third-party upstream vendor issue. We apologize for any inconvenience this may have caused.
Oct 14, 12:44 PDT

Mindbody Autopays

Resolved - The previous issue impacting Mindbody Subscribers in the Asia Pacific region has been resolved. Mindbody Subscribers in the Asia Pacific region with affected auto pays from yesterday will receive their funds a day later than expected. Thank you for your patience while we worked to restore service to full functionality
Oct 14, 10:23 PDT

Update - The previous issue impacting Mindbody Subscribers in the Asia Pacific region has been resolved. Mindbody Subscribers in the Asia Pacific region with affected auto pays from yesterday will receive their funds a day later than expected. Thank you for your patience while we worked to restore service to full functionality
Oct 14, 10:22 PDT

Monitoring - Our engineering team has implemented a fix and will be monitoring to ensure our next Asia Pacific payment processing script run will successfully process the errored Autopays tomorrow morning (Thursday, October 14, 2021) at 9AM Pacific Daylight Time. Due to this, affected Mindbody Subscribers will receive their funds a day later than expected. As a workaround, Mindbody Subscribers can manually process their errored Autopay transactions.
Oct 13, 22:32 PDT

Identified - Our engineering team is continuing to work on a fix. Thank you for your patience!
Oct 13, 20:04 PDT

Update - We have identified the issue impacting Mindbody Autopays in the Asia Pacific region. Our engineering team is working on implementing a fix. Thank you for your patience while we work to restore services.
Oct 13, 19:15 PDT

Update - We are still working to investigate the issue. Thank you for your patience while we work to restore services.
Oct 13, 18:44 PDT

Update - We are continuing to investigate the issue.
Oct 13, 18:16 PDT

Investigating - We are currently investigating an issue impacting Mindbody Autopays in the Asia Pacific region. Some Mindbody Subscribers in the Asia Pacific region may see declined errors on the Autopay Detail report in the Mindbody Web Software. We are working to diagnose the problem and restore systems to full functionality as soon as possible.
Oct 13, 17:43 PDT

Oct 13, 2021

Mindbody Notifications

Resolved - Between 7:30AM and 8:00AM Pacific Daylight Time, some Mindbody Subscribers may have received delayed notifications due to a third-party vendor issue. We apologize for any inconvenience this may have caused.
Oct 13, 08:18 PDT

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