All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody's client sites, online services, and mobile apps. If Mindbody is experiencing performance issues in any of these areas, it will be noted here.


To get real-time answers to frequently asked questions about your Mindbody software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team. Due to the effects of the COVID-19 pandemic, an update to our customer support team's availability will start on March 25, 2020.

Our updated Mindbody phone support hours will be:

Americas - 8:00AM to 8:00PM ET
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM AEST

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.


You can find the status of Booker products and services on the Booker Status Page.

You can find the status of FitMetrix products and services on the FitMetrix Status Page.

You can find the status of Frederick products and services on the Frederick Status Page.

Mindbody Web Software Operational
Mindbody API Operational
Mindbody Business App Operational
Mindbody App Operational
Mindbody Corporate Website Operational
Mindbody Branded Web Operational
Mindbody Branded App Operational
Mindbody Class Check-In App Operational
Mindbody Payment Processing Operational
Mindbody Webhooks Operational
Mindbody Video - Virtual Wellness Platform Operational
Mindbody.io ? Operational
Bowtie Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Maintenance Sep 26, 21:00 - Sep 27, 01:00 PDT
We’ve scheduled maintenance on Saturday, September 26th, 2020 from 09:00 PM to 01:00 AM Pacific Daylight Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Posted on Sep 22, 17:43 PDT
Past Incidents
Sep 26, 2020

No incidents reported today.

Sep 25, 2020
Completed - The scheduled maintenance has been completed.
Sep 25, 23:53 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 22:01 PDT
Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to occur during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Sep 22, 17:49 PDT
Completed - The scheduled maintenance has been completed.
Sep 25, 16:17 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 15:00 PDT
Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Sep 22, 17:46 PDT
Completed - The scheduled maintenance has been completed.
Sep 25, 09:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 08:00 PDT
Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Sep 22, 17:45 PDT
Sep 24, 2020
Completed - The scheduled maintenance has been completed.
Sep 24, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 06:00 PDT
Scheduled - Paysafe will be performing scheduled maintenance on Thursday, September 24, 2020 between 6:00 AM - 8:00 AM PDT.
Sep 18, 17:09 PDT
Sep 23, 2020
Resolved - The previous issue with Marketplace services is now resolved.
Sep 23, 11:46 PDT
Investigating - Mindbody is investigating an issue with Marketplace services. Mindbody Subscribers or Consumers may experience intermittent time out or slower response time when trying to checkout and viewing pricing options through the Mindbody Web Software Mindbody API, Mindbody Mobile Apps, Mindbody Branded Web, Branded App, and Mindbody.io.
Sep 23, 11:05 PDT
Sep 22, 2020

No incidents reported.

Sep 21, 2020
Resolved - Twilio has confirmed Mindbody subscribers are not affected by this ongoing incident. We appreciate your patience during this incident.
Sep 21, 19:02 PDT
Identified - Vendor Twilio has identified the issue and is working towards implementing a fix to resolve the 2-Way SMS notifications not delivering. We will continue to provide updates as we receive them from Twilio.
Sep 21, 18:26 PDT
Investigating - 2-way SMS notifications are appearing as "SENT", but are not being delivered. Our vendor Twilio is investigating the issue and are working to resolve it.
Sep 21, 17:20 PDT
Sep 20, 2020

No incidents reported.

Sep 19, 2020
Completed - The scheduled maintenance has been completed.
Sep 19, 21:46 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 21:00 PDT
Scheduled - We’ve scheduled maintenance on Saturday, September 19, 2020 from 09:00 PM to 11:00 PM Pacific Daylight Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Sep 14, 17:02 PDT
Sep 18, 2020

No incidents reported.

Sep 17, 2020
Resolved - We have resolved the previous issue impacting Mindbody web software. Thank you for your patience as we worked to restore services.
Sep 17, 18:48 PDT
Investigating - We are currently investigating an issue with Mindbody web software impacting new staff log ins. Subscribers already logged in are able to continue to navigate the website.
Sep 17, 18:18 PDT
Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.