All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody's client sites, online services, and mobile apps. If Mindbody is experiencing performance issues in any of these areas, it will be noted here.


To get real-time answers to frequently asked questions about your Mindbody software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team. Due to the effects of the COVID-19 pandemic, an update to our customer support team's availability will start on March 25, 2020.

Our updated Mindbody phone support hours will be:

Americas - 8:00AM to 8:00PM ET
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM AEST

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.


You can find the status of Booker products and services on the Booker Status Page.

You can find the status of FitMetrix products and services on the FitMetrix Status Page.

You can find the status of Frederick products and services on the Frederick Status Page.

Mindbody Web Software Operational
Mindbody API Operational
Mindbody Business App Operational
Mindbody App Operational
Mindbody Corporate Website Operational
Mindbody Branded Web Operational
Mindbody Branded App Operational
Mindbody Class Check-In App Operational
Mindbody Payment Processing Operational
Mindbody Webhooks Operational
Mindbody Video - Virtual Wellness Platform Operational
Mindbody Consumer Web ? Operational
Bowtie Operational
Reserve with Google Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 8, 2021
Resolved - Between 12:21 PST and 13:14 PST, a small sub-set of automated emails or text messages may not have been received. The issue has been resolved and we thank you for your patience as we worked to restore services.
Mar 8, 14:02 PST
Resolved - Our earlier issues with credit card payment processing are now resolved. All systems have been restored to full functionality.
Mar 8, 13:56 PST
Update - Some Mindbody Subscribers may also unable to load client profiles that have stored credit card data. We are still working to resolve the real time payment issues. Thank you for your patience!
Mar 8, 12:02 PST
Investigating - We are investigating an issue impacting real time credit card transactions. Thank you for your patience while we work to restore services.
Mar 8, 11:47 PST
Mar 7, 2021

No incidents reported.

Mar 6, 2021

No incidents reported.

Mar 5, 2021

No incidents reported.

Mar 4, 2021
Completed - The scheduled maintenance has been completed.
Mar 4, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 19:00 PST
Scheduled - We’ve scheduled maintenance on Thursday, March 04, 2021 from 7:00 PM to 10:00 PM Pacific Standard Time. There may be interruptions to Mindbody Consumer Web and Dynamic Pricing while we work to keep things smooth, safe, and quick—thanks for bearing with us!
Mar 2, 20:13 PST
Resolved - Between 4:40PM PST and 4:47PM PST some Mindbody Subscribers in the Tokyo, Japan region may have experienced errors navigating through Mindbody services due to a 3rd party upstream content delivery network provider. The 3rd party content delivery network provider has since resolved the issue and Subscribers in Tokyo, Japan are now able to navigate Mindbody services successfully.
Mar 4, 17:21 PST
Mar 3, 2021
Resolved - The previous issue impacting SMS delivery failures to the UK region is now resolved. Thank you for your patience while Twilio worked to restore service to full functionality.
Mar 3, 07:02 PST
Monitoring - Between Wednesday, March 03, 2021, at 04:59 PST through March 03, 2021,05:30 PST, Our third-party Vendor Twilio for SMS messaging was experiencing SMS delivery failures to Consumers in the UK region using Virgin Mobile service. Twilio is now observing successful SMS delivery and monitoring service to ensure full-service recovery.
Mar 3, 06:34 PST
Mar 2, 2021
Resolved - Our engineering team has successfully implemented a fix. The previous issues navigating to www.mindbodyonline.com/explore have been resolved.
Mar 2, 15:06 PST
Investigating - Some Mindbody Consumers navigating to www.mindbodyonline.com/explore may receive an error. Our engineering team is currently working on a fix. Thank you for your patience!
Mar 2, 14:30 PST
Resolved - The previous issue with the Marketing Suite has been resolved by our 3rd party provider.
Mar 2, 13:10 PST
Monitoring - Some Mindbody Subscribers on the United States East Coast may be unable to load the marketing tab in the Mindbody Web Software due to an issue with a 3rd party provider. We're working with the vendor to restore services. Thank you for your patience!
Mar 2, 11:16 PST
Mar 1, 2021
Resolved - Ezidebit's previous issue impacting Mindbody payment is now resolved.
Mar 1, 23:07 PST
Identified - Our payment processing vendor Ezidebit is experiencing intermittent degradation with API transactions in the New Zealand and Australia regions. We will continue to provide updates as we receive them from Ezidebit.
Mar 1, 22:40 PST
Feb 28, 2021

No incidents reported.

Feb 27, 2021
Completed - The scheduled maintenance has been completed.
Feb 27, 23:11 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 21:00 PST
Scheduled - We’ve scheduled maintenance on Saturday, February 27, 2021 from 09:00 PM to 01:00 AM Pacific Standard Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Feb 24, 17:33 PST
Feb 26, 2021
Completed - The scheduled maintenance has been completed.
Feb 26, 23:24 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 22:00 PST
Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to occur during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Feb 24, 08:14 PST
Completed - The scheduled maintenance has been completed.
Feb 26, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 15:00 PST
Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Feb 24, 08:13 PST
Resolved - Between Thursday, February 25, 2021, at 4:18 pm PST and Friday, February 26, 2021, at 10:07 am PST, Consumer and Subscribers may have experienced an issue with Mindbody's Virtual Wellness platform. The issue has been resolved and we thank you for your patience as we worked to restore services.
Feb 26, 10:25 PST
Investigating - We are investigating an issue with the Virtual Wellness Platform. Please continue to check the Status Page for updates.
Feb 26, 10:05 PST
Completed - The scheduled maintenance has been completed.
Feb 26, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 08:00 PST
Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Feb 24, 08:12 PST
Resolved - Our third party provider (Twilio) for SMS messaging has resolved the connection issues. SMS Notifications has been restored to full functionality.
Feb 26, 08:14 PST
Investigating - Our third party provider (Twilio) for SMS messaging is experiencing a connectivity issue. Mindbody Consumers may experience disruptions receiving any SMS messages.
Feb 26, 06:52 PST
Feb 25, 2021
Resolved - The login issues with the Mindbody Web Software and Mindbody Mobile Apps have been fully resolved. Thank you for your patience!
Feb 25, 17:01 PST
Monitoring - Mindbody Consumers and Subscribers attempting a new login are able to login, but may experience slower than normal page load times.
Feb 25, 16:54 PST
Investigating - We are currently investigating an issue in the Mindbody Web Software and Mindbody Mobile Apps impacting new log in attempts. We are working to identify the problem and resolve services as soon as possible. Thanks for bearing with us!
Feb 25, 16:46 PST
Feb 24, 2021

No incidents reported.

Feb 23, 2021
Resolved - The previous issue impacting the Mindbody App (iOS and Android) and Consumer Web is now resolved. Thank you for your patience while we worked to restore service to full functionality.
Feb 23, 10:41 PST
Investigating - Mindbody is investigating an issue causing an outage to the Mindbody App (iOS and Android) and Consumer Web. We are working to restore services as soon as possible. Thanks for bearing with us!
Feb 23, 10:07 PST
Feb 22, 2021
Resolved - Our Engineering team has implemented a fix successfully. Consumer Web (www.mindbodyonline.com/explore) has been restored to full functionality. Thank you for your patience!
Feb 22, 15:53 PST
Investigating - Some Mindbody Consumers may experience an error when navigating to www.mindbodyonline.com/explore. We're working to identify the issue and restore services to full functionality. Thanks for bearing with us!
Feb 22, 14:34 PST