Mindbody Status

All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody's client sites, online services, and mobile apps. If Mindbody is experiencing performance issues in any of these areas, it will be noted here.

To get real-time answers to frequently asked questions about your Mindbody software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team. Due to the effects of the COVID-19 pandemic, an update to our customer support team's availability will start on March 25, 2020.

Our updated Mindbody phone support hours will be:

Americas - 8:00AM to 8:00PM ET
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM AEST

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

You can find the status of Booker products and services on the Booker Status Page.

You can find the status of FitMetrix products and services on the FitMetrix Status Page.

You can find the status of Frederick products and services on the Frederick Status Page.

Mindbody Web Software Operational

Mindbody API Operational

Mindbody Business App Operational

Mindbody App Operational

Mindbody Corporate Website Operational

Mindbody Branded Web Operational

Mindbody Branded App Operational

Mindbody Class Check-In App Operational

Mindbody Payment Processing Operational

Mindbody Webhooks Operational

Mindbody Video - Virtual Wellness Platform Operational

Mindbody Consumer Web Operational

Bowtie Operational

Reserve with Google Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 8, 2021

Mindbody Web Software - Resolved

Resolved - Between 12:21 PST and 13:14 PST, a small sub-set of automated emails or text messages may not have been received. The issue has been resolved and we thank you for your patience as we worked to restore services.
Mar 8, 14:02 PST

Mindbody Payment Processing

Resolved - Our earlier issues with credit card payment processing are now resolved. All systems have been restored to full functionality.
Mar 8, 13:56 PST

Update - Some Mindbody Subscribers may also unable to load client profiles that have stored credit card data. We are still working to resolve the real time payment issues. Thank you for your patience!
Mar 8, 12:02 PST

Investigating - We are investigating an issue impacting real time credit card transactions. Thank you for your patience while we work to restore services.
Mar 8, 11:47 PST

Mar 7, 2021

No incidents reported.

Mar 6, 2021

No incidents reported.

Mar 5, 2021

No incidents reported.

Mar 4, 2021

Schedule Maintenance

Completed - The scheduled maintenance has been completed.
Mar 4, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 19:00 PST

Scheduled - We’ve scheduled maintenance on Thursday, March 04, 2021 from 7:00 PM to 10:00 PM Pacific Standard Time. There may be interruptions to Mindbody Consumer Web and Dynamic Pricing while we work to keep things smooth, safe, and quick—thanks for bearing with us!
Mar 2, 20:13 PST

Tokyo, Japan Regional Issues

Resolved - Between 4:40PM PST and 4:47PM PST some Mindbody Subscribers in the Tokyo, Japan region may have experienced errors navigating through Mindbody services due to a 3rd party upstream content delivery network provider. The 3rd party content delivery network provider has since resolved the issue and Subscribers in Tokyo, Japan are now able to navigate Mindbody services successfully.
Mar 4, 17:21 PST

Mar 3, 2021

SMS Notifications Degraded - UK Region

Resolved - The previous issue impacting SMS delivery failures to the UK region is now resolved. Thank you for your patience while Twilio worked to restore service to full functionality.
Mar 3, 07:02 PST

Monitoring - Between Wednesday, March 03, 2021, at 04:59 PST through March 03, 2021,05:30 PST, Our third-party Vendor Twilio for SMS messaging was experiencing SMS delivery failures to Consumers in the UK region using Virgin Mobile service. Twilio is now observing successful SMS delivery and monitoring service to ensure full-service recovery.
Mar 3, 06:34 PST

Mar 2, 2021

Consumer Web

Resolved - Our engineering team has successfully implemented a fix. The previous issues navigating to www.mindbodyonline.com/explore have been resolved.
Mar 2, 15:06 PST

Investigating - Some Mindbody Consumers navigating to www.mindbodyonline.com/explore may receive an error. Our engineering team is currently working on a fix. Thank you for your patience!
Mar 2, 14:30 PST

Marketing Suite

Resolved - The previous issue with the Marketing Suite has been resolved by our 3rd party provider.
Mar 2, 13:10 PST

Monitoring - Some Mindbody Subscribers on the United States East Coast may be unable to load the marketing tab in the Mindbody Web Software due to an issue with a 3rd party provider. We're working with the vendor to restore services. Thank you for your patience!
Mar 2, 11:16 PST

Mar 1, 2021

Payment Processing - Identified

Resolved - Ezidebit's previous issue impacting Mindbody payment is now resolved.
Mar 1, 23:07 PST

Identified - Our payment processing vendor Ezidebit is experiencing intermittent degradation with API transactions in the New Zealand and Australia regions. We will continue to provide updates as we receive them from Ezidebit.
Mar 1, 22:40 PST

Feb 28, 2021

No incidents reported.

Feb 27, 2021

Planned Maintenance

Completed - The scheduled maintenance has been completed.
Feb 27, 23:11 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 21:00 PST

Scheduled - We’ve scheduled maintenance on Saturday, February 27, 2021 from 09:00 PM to 01:00 AM Pacific Standard Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Feb 24, 17:33 PST

Feb 26, 2021

Planned Regional Maintenance – North, Central and South America

Completed - The scheduled maintenance has been completed.
Feb 26, 23:24 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 22:00 PST

Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to occur during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Feb 24, 08:14 PST

Planned Regional Maintenance – Europe, Middle East and Africa

Completed - The scheduled maintenance has been completed.
Feb 26, 17:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 15:00 PST

Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Feb 24, 08:13 PST

Mindbody Virtual Wellness Platform

Resolved - Between Thursday, February 25, 2021, at 4:18 pm PST and Friday, February 26, 2021, at 10:07 am PST, Consumer and Subscribers may have experienced an issue with Mindbody's Virtual Wellness platform. The issue has been resolved and we thank you for your patience as we worked to restore services.
Feb 26, 10:25 PST

Investigating - We are investigating an issue with the Virtual Wellness Platform. Please continue to check the Status Page for updates.
Feb 26, 10:05 PST

Planned Regional Maintenance – Asia Pacific

Completed - The scheduled maintenance has been completed.
Feb 26, 10:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 08:00 PST

Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Feb 24, 08:12 PST

SMS Notifications Degraded

Resolved - Our third party provider (Twilio) for SMS messaging has resolved the connection issues. SMS Notifications has been restored to full functionality.
Feb 26, 08:14 PST

Investigating - Our third party provider (Twilio) for SMS messaging is experiencing a connectivity issue. Mindbody Consumers may experience disruptions receiving any SMS messages.
Feb 26, 06:52 PST

Feb 25, 2021

Mindbody New Login sessions

Resolved - The login issues with the Mindbody Web Software and Mindbody Mobile Apps have been fully resolved. Thank you for your patience!
Feb 25, 17:01 PST

Monitoring - Mindbody Consumers and Subscribers attempting a new login are able to login, but may experience slower than normal page load times.
Feb 25, 16:54 PST

Investigating - We are currently investigating an issue in the Mindbody Web Software and Mindbody Mobile Apps impacting new log in attempts. We are working to identify the problem and resolve services as soon as possible. Thanks for bearing with us!
Feb 25, 16:46 PST

Feb 24, 2021

No incidents reported.

Feb 23, 2021

MINDBODY App and Consumer Web - Investigating

Resolved - The previous issue impacting the Mindbody App (iOS and Android) and Consumer Web is now resolved. Thank you for your patience while we worked to restore service to full functionality.
Feb 23, 10:41 PST

Investigating - Mindbody is investigating an issue causing an outage to the Mindbody App (iOS and Android) and Consumer Web. We are working to restore services as soon as possible. Thanks for bearing with us!
Feb 23, 10:07 PST

Feb 22, 2021

Consumer Web

Resolved - Our Engineering team has implemented a fix successfully. Consumer Web (www.mindbodyonline.com/explore) has been restored to full functionality. Thank you for your patience!
Feb 22, 15:53 PST

Investigating - Some Mindbody Consumers may experience an error when navigating to www.mindbodyonline.com/explore. We're working to identify the issue and restore services to full functionality. Thanks for bearing with us!
Feb 22, 14:34 PST