Mindbody Status

All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody's client sites, online services, and mobile apps. If Mindbody is experiencing performance issues in any of these areas, it will be noted here.

To get real-time answers to frequently asked questions about your Mindbody software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team. Due to the effects of the COVID-19 pandemic, an update to our customer support team's availability will start on March 25, 2020.

Our updated Mindbody phone support hours will be:

Americas - 8:00AM to 8:00PM ET
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM AEST

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

You can find the status of Booker products and services on the Booker Status Page.

You can find the status of FitMetrix products and services on the FitMetrix Status Page.

You can find the status of Frederick products and services on the Frederick Status Page.

Mindbody Web Software Operational

Mindbody API Operational

Mindbody Business App Operational

Mindbody App Operational

Mindbody Corporate Website Operational

Mindbody Branded Web Operational

Mindbody Branded App Operational

Mindbody Class Check-In App Operational

Mindbody Payment Processing Operational

Mindbody Webhooks Operational

Mindbody Video - Virtual Wellness Platform Operational

Consumer Web Operational

Bowtie Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 19, 2021

No incidents reported today.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jan 16, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 21:00 PST

Scheduled - We’ve scheduled maintenance on Saturday, January 16, 2021 from 09:00 PM to 11:00 PM Pacific Daylight Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Jan 12, 18:27 PST

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

Client Sites - Resolved

Resolved - Between1:32 PM PST and 1:42 PM PST and between 2:52 PM PST and 3:03 PM PST, Mindbody Subscribers and Consumers who were logging into the Mindbody Web Software, Mindbody App, and Mindbody Branded App would have experienced delays. Once logged in, Subscribers and Consumers would have been able to navigate without issue. If Subscribers and Consumers were already logged in, then they would not have been affected unless they logged out.
Jan 12, 14:24 PST

Jan 11, 2021

No incidents reported.

Jan 10, 2021

Ezidebit Maintenance

Completed - The scheduled maintenance has been completed.
Jan 10, 09:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 04:01 PST

Scheduled - Our payment processor partner, Ezidebit, has scheduled maintenance on Sunday, January 10, 2021 04:00 AM until 09:00 AM PST. During this time, subscribers in New Zealand using Ezidebit for payment processing may be unable to submit real-time transactions. We apologize for any inconvenience this may cause.
Jan 7, 21:33 PST

Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jan 10, 00:43 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 21:02 PST

Scheduled - We’ve scheduled maintenance on Saturday, January 9, 2021 from 09:00 PM to 01:00 AM Pacific Standard Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Jan 5, 14:08 PST

Jan 9, 2021

Jan 8, 2021

Planned Regional Maintenance – North, Central and South America

Completed - The scheduled maintenance has been completed.
Jan 8, 23:27 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 22:00 PST

Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to occur during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Jan 4, 18:00 PST

Planned Regional Maintenance – Europe, Middle East and Africa

Completed - The scheduled maintenance has been completed.
Jan 8, 16:08 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 15:00 PST

Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Jan 4, 17:43 PST

Planned Regional Maintenance – Asia Pacific

Completed - The scheduled maintenance has been completed.
Jan 8, 10:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 08:00 PST

Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Jan 4, 17:39 PST

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.