All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for MINDBODY’s client sites, online services, and mobile apps. If MINDBODY is experiencing performance issues in any of these areas, it will be noted here.


To get real-time answers to frequently asked questions about your MINDBODY software, to search our extensive knowledge base, or to report a problem, please visit our Support Center. There you can also find contact information for MINDBODY’s 24x7x365 worldwide technical support team.


All systems operational, yet you’re still having trouble? Visit our Troubleshooting Guide.


You can find the status of FitMetrix products and services on the FitMetrix Status Page.

MINDBODY web software Operational
API Operational
MINDBODY Business App Operational
MINDBODY App Operational
MINDBODY corporate site Operational
Branded Web Operational
Branded App Operational
Class Check-In App Operational
Payment Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Tuesday, May 28th from 11:00 PM PDT to May 28th 01:00 AM PDT there will be planned maintenance conducted for all Poynt devices in North America only. During this time, all Poynt devices will be unavailable to customers while work is being performed to keep things smooth, safe and quick- thanks for bearing with us!
Posted on May 21, 16:36 PDT
Past Incidents
May 25, 2019

No incidents reported today.

May 24, 2019
Completed - The scheduled maintenance has been completed.
May 24, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 22:01 PDT
Scheduled - This week, we’ll be conducting planned maintenance for MINDBODY subscribers in your region on Thursday or Friday, depending on your time zone. This work is scheduled to occur during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
May 20, 11:05 PDT
May 23, 2019
Completed - The maintenance has completed ahead of schedule.
May 23, 16:09 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 15:00 PDT
Scheduled - This week, we’ll be conducting planned maintenance for MINDBODY subscribers in your region on Thursday or Friday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
May 20, 11:04 PDT
Completed - The maintenance has completed ahead of schedule.
May 23, 09:39 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 08:00 PDT
Scheduled - This week, we’ll be conducting planned maintenance for MINDBODY subscribers in your region on Thursday or Friday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
May 20, 11:02 PDT
May 22, 2019
Resolved - We have confirmed MINDBODY clients are successfully logging into the MINDBODY Business App. The incident has been resolved.
May 22, 17:15 PDT
Monitoring - MINDBODY clients are now successfully logging into the Business App. We will continue to monitor to ensure stability.
May 22, 17:02 PDT
Investigating - MINDBODY clients using Android devices are currently unable to log into the MINDBODY Business App. We’re diligently working to identify a solution and apologize for the inconvenience.
May 22, 16:36 PDT
May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019
Completed - The maintenance has been completed ahead of schedule.
May 18, 22:53 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 21:00 PDT
Scheduled - We’ve scheduled some maintenance on Saturday, 05/18/2019 from 09:00 PM to 01:00 AM Pacific Daylight Time. There may be interruptions to all MINDBODY services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
May 14, 17:05 PDT
May 17, 2019
Resolved - Last night (5/16/19), some North, Central and South American MINDBODY customer's autobatch scripts did not run as expected. Those scripts completed running this morning (5/17/19). Customers that are impacted by this, will see their funds one business day later than normal. We apologize for the inconvenience that this has caused.
May 17, 07:00 PDT
Resolved - Retail transactions in the MINDBODY Business App on both iOS and Android devices, along with retail 2017 in the core software, are currently working as expected. This incident has been resolved.
May 17, 04:58 PDT
Identified - We have identified the cause for the error message and are currently working on a resolution. If you are experiencing an error, please continue to use your MINDBODY Site.
May 17, 04:19 PDT
Investigating - Some Customers may be experiencing an error message when attempting to select a customer in the retail page within the MINDBODY Business App. If you are experiencing this error please return to your MINDBODY Site to process the sale.
May 17, 03:37 PDT
May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019
Resolved - We have resolved our prior issues with public API services, Branded Web, and Branded App. We apologize for the inconvenience that this has caused.
May 13, 10:57 PDT
Monitoring - We have identified the issue and have implemented a solution. We will continue to monitor the situation and provide updates here as progress takes place. We sincerely apologize for the inconvenience that this has caused.
May 13, 10:45 PDT
Update - We are still currently experiencing slowness with our public API services, Branded Web, and Branded App. We’re diligently working to identify a solution and apologize for the inconvenience that this is causing. Please continue to check back here for updates.
May 13, 10:33 PDT
Update - We are still currently experiencing slowness with our public API services, Branded Web, and Branded App. We’re diligently working to identify a solution and apologize for the inconvenience that this is causing. Please continue to check back here for updates.
May 13, 09:58 PDT
Investigating - We’re currently experiencing slowness with our public API services. We’re diligently working to identify a solution and apologize for the inconvenience that this is causing. Please continue to check back here for updates.
May 13, 09:23 PDT
May 12, 2019

No incidents reported.

May 11, 2019
Completed - The maintenance has been completed ahead of schedule.
May 11, 23:16 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 21:00 PDT
Scheduled - We’ve scheduled some maintenance on Saturday, 05/11/19 from 09:00 PM to 02:00 AM Pacific Daylight Time. There may be interruptions to all MINDBODY services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
May 8, 11:24 PDT