All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for MINDBODY’s client sites, online services, and mobile apps. If MINDBODY is experiencing performance issues in any of these areas, it will be noted here.


To get real-time answers to frequently asked questions about your MINDBODY software, to search our extensive knowledge base, or to report a problem, please visit our Support Center. There you can also find contact information for MINDBODY’s 24x7x365 worldwide technical support team.


All systems operational, yet you’re still having trouble? Visit our Troubleshooting Guide.


You can find the status of FitMetrix products and services on the FitMetrix Status Page.

MINDBODY web software Operational
API Operational
MINDBODY Business App Operational
MINDBODY App Operational
MINDBODY corporate site Operational
Branded Web Operational
Branded App Operational
Class Check-In App Operational
Payment Processing Operational
Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Regional Maintenance – Asia Pacific Aug 22, 07:00-10:00 PDT
This week, we’ll be conducting planned maintenance for MINDBODY subscribers in your region on Thursday or Friday, depending on your time zone. This work is scheduled to occur during the least impact time in your day—late at night or early in the morning. During this time, clients may experience periods where access to MINDBODY Services are not available while we work to keep things smooth, safe and quick- thanks for bearing with us!

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Posted on Aug 20, 12:11 PDT
Planned Regional Maintenance – Europe, Middle East and Africa Aug 22, 15:00-18:00 PDT
This week, we’ll be conducting planned maintenance for MINDBODY subscribers in your region on Thursday or Friday, depending on your time zone. This work is scheduled to occur during the least impact time in your day—late at night or early in the morning. During this time, clients may experience periods where access to MINDBODY Services are not available while we work to keep things smooth, safe and quick- thanks for bearing with us!

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Posted on Aug 20, 12:13 PDT
Planned Regional Maintenance – North, Central and South America Aug 22, 22:00 - Aug 23, 03:00 PDT
This week, we’ll be conducting planned maintenance for MINDBODY subscribers in your region on Thursday or Friday, depending on your time zone. This work is scheduled to occur during the least impact time in your day—late at night or early in the morning. During this time, clients may experience periods where access to MINDBODY Services are not available while we work to keep things smooth, safe and quick- thanks for bearing with us!

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Posted on Aug 20, 12:14 PDT
Planned Maintenance Aug 23, 21:00 - Aug 24, 02:00 PDT
We’ve scheduled some maintenance on Friday, August 23, 2019 from 09:00 PM to 02:00 AM August 24,2019 Pacific Daylight Time. During this time, clients may experience periods where access to MINDBODY Services are not available while we work to keep things smooth, safe and quick- thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Posted on Aug 20, 12:43 PDT
Past Incidents
Aug 21, 2019

No incidents reported today.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019
MINDBODY Webhooks Services Currently Unavailable
Resolved - The MINDBODY incident response team has resolved the issue. All Webhook services are fully recovered and operational.
Aug 14, 14:56 PDT
Monitoring - We have implemented a fix and webhooks services are coming back up. We will continue to be in a degraded state until services have been fully restored. We will continue to provide updates here. We apologize for the inconvenience that this has caused.
Aug 14, 14:24 PDT
Investigating - MINDBODY Webhooks services are currently unavailable. All MINDBODY clients using webhooks will not have current data. We have an incident response team engaged and investigating the issue. Please check back here for additional updates.
Aug 14, 14:16 PDT
Shaw ISP outage impacting MINDBODY subscribers
Resolved - The previous issues with internet connectivity for MINDBODY customers using Shaw as their ISP are now resolved.
Aug 14, 07:50 PDT
Update - Customer using Shaw ISP in the Western-Kelowna area continue to be impacted by outage. The MINDBODY incident reponse team continues to monitor the situation and we will provide future updates.
Aug 13, 15:28 PDT
Update - Customer using Shaw ISP in the Western-Kelowna and Kamloops (Dallas) areas continue to be impacted by outage. The MINDBODY incident reponse team continues to monitor the situation and we will provide future updates.
Aug 13, 13:55 PDT
Update - Customer using Shaw ISP in the Western-Kelowna area continue to be impacted by outage. The MINDBODY incident reponse team continues to monitor the situation and we will provide future updates.
Aug 13, 13:37 PDT
Update - Shaw ISP continues to work towards resolving their outage and we have been informed that it has been partially resolved. We will continue to provide updates as they come to us.
Aug 13, 12:07 PDT
Update - Some customers using Shaw ISP in North America are currently experiencing issues. The MINDBODY incident response team is aware of the issue and are monitoring the situation. We will provide additional updates as they become available to us.
Aug 13, 11:58 PDT
Identified - Some customers using Shaw ISP in North America are currently experiencing issues. The MINDBODY incident response team is aware of the issue and are monitoring the situation. We will provide additional updates as they become available to us.
Aug 13, 11:55 PDT
Aug 12, 2019

No incidents reported.

Aug 11, 2019
Planned Maintenance
Completed - The Scheduled Maintenance has completed.
Aug 11, 01:05 PDT
Update - We are extending our Maintenence Window by an additional 2 hours and expect to conclude by 1 AM PDT in order to ensure services are performing optimally. We thank you for your patience and apologize for any inconvenience.
Aug 10, 23:09 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 21:00 PDT
Scheduled - We’ve scheduled some maintenance on Saturday, 08/10/2019 from 09:00 PM to 11:00 PM Pacific Daylight Time. There may be interruptions to all MINDBODY services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Aug 7, 12:10 PDT
Aug 10, 2019
MINDBODY Client Sites - Processing Sales
Resolved - TSYS has given the all clear, all payment processor services are now fully operational.
Aug 10, 12:15 PDT
Update - TSYS has confirmed they completed maintenance and are performing health checks. We will update once they give the all clear. Please check back here for additional updates.
Aug 10, 11:01 PDT
Update - MINDBODY clients who utilize TSYS for payment processing may continue to experience intermittent errors when processing real-time transactions. TSYS has confirmed they are in maintenance and will be until 10 am PDT. We have an incident response team actively monitoring during their continued maintenance to ensure system stability. Please check back here for additional updates.
Aug 10, 08:50 PDT
Monitoring - MINDBODY clients using TSYS, as their payment processor, may experience intermittent issues when attempting to process real-time transitions. TSYS is still in a partially degraded state and investigating the issue.
Aug 10, 06:06 PDT
Aug 9, 2019

No incidents reported.

Aug 8, 2019

No incidents reported.

Aug 7, 2019
MINDBODY Branded App
Resolved - This incident has been resolved and we have returned to full functionality. We appologize for the inconvience that this has caused.
Aug 7, 14:06 PDT
Monitoring - All MINDBODY subscribers using Branded App and Webhook consumers had a brief period of stale data on the respective apps. Our marketplace and users service were in a degraded state and caused customers increased latency throughout some parts of the web software. Our incident response team is actively monitoring the situation and hope to return to full functionality shortly. We appologize for the inconvience that this had caused.
Aug 7, 13:43 PDT
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