All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody's client sites, online services, and mobile apps. If Mindbody is experiencing performance issues in any of these areas, it will be noted here.


To get real-time answers to frequently asked questions about your Mindbody software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team. Due to the effects of the COVID-19 pandemic, an update to our customer support team's availability will start on March 25, 2020.

Our updated Mindbody phone support hours will be:

Americas - 8:00AM to 8:00PM ET
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM AEST

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.


You can find the status of Booker products and services on the Booker Status Page.

You can find the status of FitMetrix products and services on the FitMetrix Status Page.

You can find the status of Frederick products and services on the Frederick Status Page.

Mindbody Web Software Operational
Mindbody API Operational
Mindbody Business App Operational
Mindbody App Operational
Mindbody Corporate Website Operational
Mindbody Branded Web Operational
Mindbody Branded App Operational
Mindbody Class Check-In App Operational
Mindbody Payment Processing Operational
Mindbody Webhooks Operational
Mindbody Video - Virtual Wellness Platform Operational
Mindbody.io ? Operational
Bowtie Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Posted on Oct 26, 22:49 PDT
Ezidebit Scheduled Maintenance Oct 30, 12:00 - Oct 31, 03:00 PDT
Our payment processor partner, Ezidebit, has scheduled maintenance on Friday, October 30, 2020 12:00 PM to Saturday, October 31, 2020 03:00 AM PDT. During this time subscribers using Ezidebit for payment processing may experience delays in real-time payments processing. We apologize for any inconvenience this may cause - thanks for bearing with us!
Posted on Oct 27, 16:33 PDT
This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Posted on Oct 26, 22:55 PDT
This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Thursday or Friday, depending on your time zone. This work is scheduled to occur during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Posted on Oct 26, 23:01 PDT
Planned Maintenance Oct 31, 21:00 - Nov 1, 01:00 PDT
We’ve scheduled maintenance on Saturday, October 31, 2020 from 09:00 PM to 01:00 AM Pacific Daylight Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Posted on Oct 27, 16:54 PDT
Past Incidents
Oct 29, 2020

No incidents reported today.

Oct 28, 2020

No incidents reported.

Oct 27, 2020
Resolved - The previous issues with subscribers receiving an error when trying to checkout in the Mindbody Web Software is now resolved. Thank you for your patience!
Oct 27, 10:46 PDT
Identified - We have identified the issue and are implementing a fix. Thank you for your patience as we work to restore systems to full functionality.
Oct 27, 09:45 PDT
Investigating - Mindbody subscribers may experience a "Retail 2017 is not available " error message when trying to checkout an appointment in the Mindbody Web Software. We are working to diagnose the problem and restore systems to full functionality as soon as possible.

Workaround:
Mindbody subscribers are able to choose the Retail option when checking out an appointment in the Mindbody Web Software as a workaround.
Oct 27, 09:30 PDT
Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020
Completed - The scheduled maintenance has been completed.
Oct 24, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 21:00 PDT
Scheduled - We’ve scheduled maintenance on Saturday, October 24, 2020 from 9:00 PM to 11:00 PM Pacific Daylight Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Oct 20, 09:33 PDT
Oct 23, 2020

No incidents reported.

Oct 22, 2020
Completed - The scheduled maintenance has been completed.
Oct 22, 21:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 20:00 PDT
Scheduled - We've scheduled maintenance on Thursday, October 22, 2020 from 08:00 PM to 09:30 PM Pacific Daylight Time. There may be interruptions to all Bowtie services while we work to keep things smooth, safe, and quick—thanks for bearing with us!
Oct 14, 22:36 PDT
Oct 21, 2020
Completed - The scheduled maintenance has been completed.
Oct 21, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 06:00 PDT
Scheduled - Paysafe will be performing scheduled maintenance on Wednesday, October 21, 2020, between 06:00 AM- 08:00 AM PDT.
Oct 7, 20:18 PDT
Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.