Mindbody Status

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

Mindbody Web Software

Resolved - The previous issue impacting the Mindbody Web Software has been fully resolved. Thank you for your patience while we worked to restore services.
Jul 22, 15:18 PDT

Monitoring - Our engineering teams have successfully implemented a fix. All services have been restored and are fully operational at this time. We are continuing to monitor Mindbody services to ensure system stability. We apologize for the inconvenience. Our next update will be at 3:00PM PDT.
Jul 22, 14:24 PDT

Investigating - We are investigating an issue impacting the Mindbody Web Software.

Mindbody customers are experiencing errors when navigating to the classes, appointments, and client profile tabs. As a workaround, Mindbody customers are able to use the Mindbody Business App to successfully book appointments and view client profiles.

Thank you for your patience while we work to restore services. Our next update will be at 2:45PM PDT.
Jul 22, 14:20 PDT

Mindbody Web Software

Resolved - Mindbody customers are now able to access the classes, appointments, and client profiles pages successfully. We thank you for your patience as we worked to resolve the issue.
Jul 22, 09:50 PDT

Monitoring - Our engineering teams have successfully implemented a fix. Mindbody customers are now able to access the classes, appointments, and client profiles pages successfully. We're continuing to monitor to ensure the health of Mindbody services. Our next update will be at 10:00AM PDT.
Jul 22, 09:41 PDT

Update - Our engineering teams are continuing to work on a fix. Thank you for your patience while we work to restore services.

Mindbody customers are experiencing errors when navigating to the classes, appointments, and client profile tabs. As a workaround, Mindbody customers are able to use the Mindbody Business App to successfully book appointments and view client profiles.

Our next update will be at 9:45AM PDT.
Jul 22, 09:19 PDT

Update - Our engineering teams are working to implement a fix. Mindbody customers are experiencing slower than normal page load times and errors when navigating to the appointments tab and loading client profile pages. As a workaround, Mindbody customers are able to use the Mindbody Business App to successfully book appointments and view client profiles.

Thank you for your patience while we work to restore services. Our next update will be at 9:30AM PDT.
Jul 22, 08:56 PDT

Investigating - We are investigating an issue impacting the Mindbody Web Software. Mindbody customers are experiencing slower than normal page load times and intermittent errors when navigating to the appointments tab and loading client profile pages. Thank you for your patience while we work to restore services. Our next update will be at 9:15AM PDT.
Jul 22, 08:43 PDT

Jul 21, 2024

No incidents reported.

Jul 20, 2024

Booker Online Booking

Resolved - Booker users are no longer experiencing issues preventing them from booking an appointment online. We appreciate your patience as we worked to resolve the issue.
Jul 20, 14:34 PDT

Investigating - Booker users are experiencing issues preventing them from booking an appointment online. Our engineers are currently investigating the issue. We appreciate your patience as we work to restore services.
Jul 20, 12:12 PDT

Mindbody App Marketplace

Resolved - The previous issue impacting the Mindbody App and Mindbody Consumer Web due to the CrowdStrike outage has been resolved.
Jul 20, 09:05 PDT

Update - No new update while we continue to work towards a fix. Thank you for your patience! Our next update will be at 9:00 AM PDT on July 20, 2024.
Jul 19, 23:48 PDT

Update - Our engineering teams are continuing to diligently work on a fix. Our next update will be at 11:30PM PDT.
Jul 19, 21:05 PDT

Update - Our engineering teams are continuing to implement a fix for the Mindbody App and Mindbody Consumer Web. Our next update will be at 9:00PM PDT.
Jul 19, 19:01 PDT

Update - We have identified additional issues related to the ongoing CrowdStrike outage affecting the Mindbody App marketplace.

Some Mindbody consumers may be unable to view a subset of classes within the Mindbody App & Mindbody.io marketplace. As a workaround, a consumer can successfully use the Mindbody Branded App and Mindbody Consumer Mode (through the Mindbody Web Software) to book classes.

Our engineering teams are continuing to work towards implementing a fix. Our next update will be at 7:00PM PDT.
Jul 19, 16:01 PDT

Identified - We have identified additional issues related to the ongoing CrowdStrike outage affecting the Mindbody App marketplace.

Mindbody consumers are unable to view a subset of classes within the Mindbody App & Mindbody.io marketplace. As a workaround, a consumer can successfully use the Mindbody Branded App and Mindbody Consumer Mode (through the Mindbody Web Software) to book classes.

Our engineering teams are currently working to implement a fix. Our next update will be at 4:00PM PDT.
Jul 19, 14:49 PDT

Jul 19, 2024

Booker Planned Maintenance

Completed - Due to the CrowdStrike issues impacting Booker services, we have opted to cancel the upcoming Booker maintenance window.
Jul 19, 23:51 PDT

Scheduled - We’ve scheduled Booker maintenance on Sunday, July 21, 2024, from 09:30 PM to Monday, July 22, 2024, 02:00 AM Pacific Daylight Time. There may be interruptions to all Booker services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Jul 15, 14:20 PDT

Mindbody Planned Maintenance

Completed - Due to the CrowdStrike issues impacting Mindbody services, we have opted to cancel the upcoming Mindbody maintenance window.
Jul 19, 23:50 PDT

Scheduled - We’ve scheduled maintenance on Saturday, July 20, 2024, from 09:00 PM to Sunday, July 21, 2024, 1:00 AM Pacific Daylight Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Jul 15, 14:19 PDT

Newly Created Booker Account Sign In Issues

Resolved - Booker customers are no longer experiencing delays with membership charges and customer notifications. Newly created customer accounts are able to sign in, be booked, and be found using the customer search function. We thank you for your patience as we worked to restore service.
Jul 19, 17:09 PDT

Update - Our engineering teams are continuing to work on a fix for Booker.

Booker customers are experiencing delays with membership charges and customer notifications. Newly created customer accounts are unable to sign in, be booked, or be found using the customer search function.

Our next update will be at 6:00PM PDT.
Jul 19, 16:33 PDT

Identified - We have identified an additional issue related to the ongoing CrowdStrike outage affecting newly created Booker accounts.

Booker customers with newly created accounts are unable to log into the Booker Web Software. Our engineering teams are working to implement a fix as soon as possible. Our next update will be at 4:30PM PDT.
Jul 19, 15:36 PDT

Mindbody & Booker CrowdStrike Issues

Resolved - Booker customers are no longer experiencing delays with membership charges and customer notifications. Newly created customer accounts are now able to sign in, be booked, or be found using the customer search function. We appreciate your patience as we worked to resolve this issue.
Jul 19, 11:00 PDT

Update - Booker customers continue to experience some delays with membership charges and customer notifications. Newly created customer accounts are now able to sign in, be booked, or be found using the customer search function. Our next update will be at 11:00 AM PDT
Jul 19, 10:37 PDT

Update - The issue impacting the Mindbody retail screen has been resolved. Our engineering teams are continuing to work towards implementing a fix for Booker. Our next update will be at 10:30AM PDT.
Jul 19, 09:29 PDT

Identified - We have identified additional issues related to the ongoing CrowdStrike outage affecting some of our Mindbody and Booker customers.
Mindbody customers may intermittently be redirected to our status page from the retail point of sale screen. If this occurs, please refresh your screen to continue with the retail workflow.

Booker customers are experiencing delays with membership charges and customer notifications. Newly created customer accounts are unable to sign in, be booked, or be found using the customer search function.

Our engineering teams are diligently working to resolve these issues. Thank you for your understanding as we work on recovery. Our next update will be at 10:00 AM PDT.
Jul 19, 09:13 PDT

Mindbody and Booker Web Software

Resolved - We are happy to inform you that the recent service disruption caused by Crowdstrike has been resolved. Our systems are fully operational, and all services have been restored to full functionality. We sincerely appreciate your patience and understand through this disruption. If you have any lingering issues, please do not hesitate to reach out through our Mindbody support channels.
Jul 19, 06:24 PDT

Update - There is currently a global issue with CrowdStrike that has affected Mindbody services. Our engineering teams have implemented a fix to restore Mindbody services as quickly as possible.

At this time, most Mindbody services are back online, although some customers may still experience access and latency issues. We are working to fully restore all services. Our next update will be at 6:30 AM PDT.
Jul 19, 05:35 PDT

Update - The impact affecting the Booker Web Software has been resolved, Booker is fully operational. For Mindbody, our engineering teams have implemented a fix to begin bringing services online. Some Mindbody customers are able to log into services and may experience slowness navigating through the software while the system recovers. Our next update will be at 5:30AM PDT.
Jul 19, 04:39 PDT

Identified - This issue impacting the Mindbody and Booker Web Software has been identified to be caused by an upstream provider. Our teams are actively working to restore services as soon as possible. A portion of customers may be unable to access both the Mindbody and Booker Web Software. Android and iOS Branded apps are also impacted. We appreciate your patience while we work to resolve the issue. The next update will be provided at 5:00 AM PDT.
Jul 19, 03:12 PDT

Investigating - We are investigating an issue impacting the Mindbody and Booker Web Software. Customers are unable to access both the Mindbody and Booker Web Software. Android and iOS Branded apps are also impacted. We appreciate your patience while we work to resolve the issue. The next update will be provided at 11:00 PM PDT.
Jul 18, 22:23 PDT

Mindbody Planned Regional Maintenance - North, Central, and South America

Completed - Due to the ongoing CrowdStrike issues impacting Mindbody services, we have opted to cancel the upcoming North, Central, and South America Mindbody maintenance.
Jul 19, 06:05 PDT

Scheduled - This week, we’ll be conducting planned maintenance for Mindbody customers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Jul 15, 14:17 PDT

Mindbody Planned Regional Maintenance - Europe, Middle East, and Africa

Completed - Due to the ongoing CrowdStrike issues impacting Mindbody services, we have opted to cancel the upcoming Europe, Middle East, and Africa Mindbody maintenance.
Jul 19, 06:04 PDT

Scheduled - This week, we’ll be conducting planned maintenance for Mindbody customers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Jul 15, 14:17 PDT

Mindbody Planned Regional Maintenance - Asia Pacific

Completed - Due to the ongoing CrowdStrike issues impacting Mindbody services, we have opted to cancel the upcoming Asia Pacific Mindbody maintenance.
Jul 19, 05:56 PDT

Scheduled - This week, we’ll be conducting planned maintenance for Mindbody customers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Jul 15, 14:16 PDT

Jul 18, 2024

Jul 17, 2024

No incidents reported.

Jul 16, 2024

Booker Web Software

Resolved - Booker customers are no longer experiencing an error when attempting to access the Payment Settings page within the Booker Web Software. We thank you for your patience as we worked to resolve the issue.
Jul 16, 13:39 PDT

Identified - Booker customers may experience an error when attempting to access the Payment Settings page within the Booker Web Software. Our engineering teams are actively investigating the issue and are working to implement a fix. We appreciate your patience while we work to restore our services.
Jul 16, 11:41 PDT

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

Booker Web Software

Resolved - The previous issue impacting the Booker Web Software has been fully resolved. Thank you for your patience while we worked to restore services.
Jul 13, 05:22 PDT

Monitoring - Booker customers recently experienced slower than normal page load times navigating through the Booker Web Software. Our engineering teams have successfully implemented a fix and the system has recovered. We're monitoring to ensure the Booker Web Software remains stable. Our next update will be at 5:45AM PDT.
Jul 13, 05:14 PDT

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