Mindbody Status

All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody, Booker, and FitMetrix studios, online services, and mobile apps. If Mindbody, Booker, or Fitmetrix is experiencing performance issues in any of these areas, it will be noted here.

To get real-time answers to frequently asked questions about your Mindbody, Booker, or FitMetrix software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team.

Mindbody and FitMetrix support hours:

Americas - 5:00AM to 5:00PM Pacific Time
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM Australian Time

Booker support hours:

Monday - Friday 6:00AM - 6:00PM Pacific Time
Saturday - Sunday 7:00AM - 4:00PM Pacific Time

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

Mindbody Operational

Mindbody Web Software - Asia Pacific Operational

Mindbody Web Software - Europe, Middle East, and Africa Operational

Mindbody Web Software - North, Central, and South America Operational

Mindbody API Operational

Mindbody Payment Processing Operational

Mindbody Business App Operational

Mindbody App Operational

Mindbody Branded App Operational

Mindbody Class Check-In App Operational

Mindbody Webhooks Operational

Mindbody Branded Web Operational

Mindbody Consumer Web Operational

Mindbody Enterprise Solutions Operational

Mindbody Website Operational

Mindbody Video - Virtual Wellness Platform Operational

Booker Operational

Booker Web Software Operational

Booker API Operational

Booker Mobile App Operational

Booker Branded App Operational

Booker Payment Processing Operational

Booker Online Booking Operational

Booker Reservationist Booking Operational

FitMetrix Operational

FitMetrix Web Software Operational

FitMetrix API Operational

FitMetrix Branded Mobile App Operational

FitMetrix Admin Portal Operational

FitMetrix Trainer Portal Operational

FitMetrix In-Studio Solutions Operational

FitMetrix Webhooks Operational

Insights Operational

Marketing Suite Operational

Messenger[ai] Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 10, 2023

Marketing Suite

Resolved - The previous Marketing Suite issue has been resolved. All campaigns will now run as scheduled. If you had a campaign scheduled in the past 24 hours, it may be delayed for up to 6 hours. Thank you for your patience while we worked to restore services.
Dec 10, 18:57 PST

Update - Our engineer teams are working to implement a fix to successfully run scheduled campaigns. Thank you for your patience while we work to restore services. Our next update will be at 8:00PM PST.
Dec 10, 16:42 PST

Update - Our engineering teams have successfully implemented a fix and Marketing Suite automations are now being processed. Campaigns will begin to process shortly afterwards. Thank you for your patience while we work to restore services. Our next update will be at 4:00PM PST.
Dec 10, 15:00 PST

Update - Our engineering teams are continuing to implement a fix. Our next update will be at 3:00PM PST.
Dec 10, 13:02 PST

Update - Mindbody and Booker Marketing Suite scheduled campaigns are currently delayed. Our engineering teams are working to implement a fix. Our next update will be at 1:00PM PST.
Dec 10, 11:02 PST

Update - Our engineering teams are continuing to work towards a fix. Thank you for your patience while we work to restore services. Our next update will be at 11:00AM PST.
Dec 10, 10:03 PST

Identified - We have identified an issue impacting Marketing Suite. All Mindbody and Booker Marketing Suite scheduled campaigns for today are currently delayed. Thank you for your patience while we work to restore services. Our next update will be at 10:00AM PST.
Dec 10, 08:52 PST

Marketing Suite Planned Maintenance

Completed - The scheduled maintenance has been completed.
Dec 10, 00:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 18:30 PST

Scheduled - We’ve scheduled Marketing Suite maintenance for Saturday, December 9, 2023, from 6:30 PM to Sunday, December 10, 2023, 12:30 AM Pacific Standard Time.

During the maintenance, Booker and Mindbody customers will be unable to access Marketing Suite. Any scheduled automation or campaigns to run during the maintenance will be delayed by 6 hours. This work is important to keep Marketing Suite smooth, safe, and quick— thanks for bearing with us!
Dec 7, 09:20 PST

Dec 9, 2023

Dec 8, 2023

Mindbody Payment Processing

Resolved - We have resolved the previous issue impacting Mindbody Payment Processing. Thank you for your patience while we worked to restore services.
Dec 8, 18:20 PST

Update - Our engineering teams have identified the issue and are implementing a fix. Mindbody consumers and customers will be able to begin processing payments through Mindbody services. Thank you for your patience while we work to restore services. Our next update will be at 7:00PM PST.
Dec 8, 18:04 PST

Investigating - We are investigating an issue impacting Mindbody Payment Processing. Mindbody consumers and customers may experience an error when attempting to process a payment through Mindbody services. Thank you for your patience while we work to restore services. Our next update will be at 6:00PM PST.
Dec 8, 17:19 PST

Dec 7, 2023

No incidents reported.

Dec 6, 2023

No incidents reported.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

Booker Planned Maintenance

Completed - The scheduled maintenance has been completed.
Dec 4, 02:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 21:30 PST

Scheduled - We’ve scheduled Booker maintenance on Sunday, December 3, 2023, from 09:30 PM to Monday, December 4, 2023, 02:30 AM Pacific Standard Time. There may be interruptions to all Booker services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Nov 22, 11:44 PST

Dec 3, 2023

Mindbody Planned Maintenance

Completed - The scheduled maintenance has been completed.
Dec 3, 01:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 21:00 PST

Scheduled - We’ve scheduled maintenance on Saturday, December 2, 2023, from 09:00 PM to Sunday, December 3, 2023, 1:00 AM Pacific Standard Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Nov 22, 11:43 PST

Dec 2, 2023

Mindbody Planned Regional Maintenance - North, Central, and South America

Completed - The scheduled maintenance has been completed.
Dec 2, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 22:01 PST

Scheduled - This week, we’ll be conducting planned maintenance for Mindbody customers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Nov 22, 11:41 PST

Dec 1, 2023

Mindbody Planned Regional Maintenance - Europe, Middle East and Africa

Completed - The scheduled maintenance has been completed.
Dec 1, 17:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 15:00 PST

Mindbody Planned Regional Maintenance - Asia Pacific

Completed - The scheduled maintenance has been completed.
Dec 1, 10:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 08:00 PST

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.