All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody's client sites, online services, and mobile apps. If Mindbody is experiencing performance issues in any of these areas, it will be noted here.


To get real-time answers to frequently asked questions about your Mindbody software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team. Due to the effects of the COVID-19 pandemic, an update to our customer support team's availability will start on March 25, 2020.

Our updated Mindbody phone support hours will be:

Americas - 8:00AM to 8:00PM ET
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM AEST

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.


You can find the status of Booker products and services on the Booker Status Page.

You can find the status of FitMetrix products and services on the FitMetrix Status Page.

You can find the status of Frederick products and services on the Frederick Status Page.

Mindbody Web Software Operational
Mindbody API Operational
Mindbody Business App Operational
Mindbody App Operational
Mindbody Corporate Website Operational
Mindbody Branded Web Operational
Mindbody Branded App Operational
Mindbody Class Check-In App Operational
Mindbody Payment Processing Operational
Mindbody Webhooks Operational
Mindbody Video - Virtual Wellness Platform Operational
Mindbody Consumer Web ? Operational
Messenger[ai] ? Operational
Reserve with Google Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 19, 2021
Completed - The scheduled maintenance has been completed.
Jun 19, 14:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 13:00 PDT
Scheduled - Our payment processor partner, Ezidebit, has scheduled maintenance on Saturday, June 19, 2021 from 1:00 PM until 2:30 PM PDT. During this time, Subscribers in the New Zealand and Australia region using Ezidebit for payment processing may be unable to process real-time credit card transactions.
Jun 17, 19:47 PDT
Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021
Resolved - We have successfully implemented a fix and the previous issues impacting some North American Subscribers experiencing intermittent errors in the Mindbody Web Software have been resolved. Thank you for your patience while we worked to restore systems.
Jun 16, 10:22 PDT
Identified - Mindbody has identified an issue impacting some Subscribers in North America using Mindbody Web Software. We are working to implement a fix and restore systems to full functionality as soon as possible.
Jun 16, 08:20 PDT
Investigating - We are currently investigating an issue with some Subscribers in North America experiencing intermittent errors when accessing certain pages in the Mindbody web software.
We are working to diagnose the problem and restore systems to full functionality as soon as possible.
Jun 16, 07:28 PDT
Jun 15, 2021
Resolved - The previous issues impacting the Mindbody Branded Mobile App and the Branded App Dashboard have been resolved. Thank you for your patience while we worked to restore services to full functionality.
Jun 15, 09:53 PDT
Identified - The issue has been identified and we're working on a fix. Thank you for your patience while we work to restore systems.
Jun 15, 09:11 PDT
Investigating - We are currently investigating an issue with the Mindbody Branded Mobile App and the Branded App Dashboard. Mindbody Consumers are able to use the Mindbody App and Consumer Mode in the Mindbody Web Software as a temporary workaround. We are working to diagnose the problem and restore systems to full functionality as soon as possible.
Jun 15, 08:37 PDT
Jun 14, 2021

No incidents reported.

Jun 13, 2021
Completed - The scheduled maintenance has been completed.
Jun 13, 00:15 PDT
Update - We have extended our maintenance window to Sunday, June 13, 12:30 AM PDT. We apologize for the inconvenience and appreciate your patience while we continue our maintenance.
Jun 12, 23:56 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 21:00 PDT
Scheduled - Driven by the need for faster to market product improvements, dynamic scalability, and innovation acceleration, Mindbody is migrating to AWS. Our fifth planned downtime will take approximately 1 hour on June 12, 2021 between 9:00 PM and 12:00 AM PDT. During this downtime:

Mindbody core software will be generally accessible.

However, your clients will not be able to login and book through your branded mobile app or the Mindbody app.

You will not be able to manage products within the product catalog.

Consumer marketplaces will not be able to book, ingest, or purchase Mindbody inventory.

Webhooks events will be delayed until after the maintenance window. 

Impacted services: Mindbody App, Mindbody Branded App, Mindbody Class Check-in App, Mindbody Web Software, Mindbody Webhooks, and Reserve with Google

We’re sorry for the disruption and thank you for your patience while our teams work to improve your experience using Mindbody products.
Jun 8, 14:39 PDT
Jun 12, 2021
Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021
Resolved - Between 9:32AM and 9:46AM PDT Mindbody Consumers and Subscribers were unable to book classes and appointments from the Mindbody Web Software and Mindbody Business App. We apologize for any inconvenience this may have caused.
Jun 9, 10:10 PDT
Jun 8, 2021
Resolved - This incident has been resolved.
Jun 8, 06:36 PDT
Update - Mindbody and Booker Marketing web sites have remained fully operational since 03:40 PT. We continue to monitor the sites until our web hosting provider has resolved their incident.
Jun 8, 06:16 PDT
Monitoring - Pantheon, our third party web hosting provider, has implemented a fix and are monitoring the issue impacting Mindbody and Booker marketing websites. Pantheon has not provided an ETA to when their incident will be resolved but Mindbody and Booker marketing websites are currently available. We are working with Pantheon to diagnose the problem and restore systems to full functionality as soon as possible.
Jun 8, 04:41 PDT
Identified - Pantheon is currently investigating an issue impacting Mindbody and Booker's marketing websites.
We are working with Pantheon to diagnose the problem and restore systems to full functionality as soon as possible.
Jun 8, 03:50 PDT
Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.