MINDBODY Website - Identified
Update - We renewed the domain that hosts our shorten Mindbody URL and is pending activation by EuroDNS. Thank you for your patience as we work to restore services to full functionality
Nov 27, 13:32 PST
Identified - We have identified an issue with our short links returning an error in our notification service. Thank you for your patients as we work to restore services to full functionality
Nov 27, 12:32 PST

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody's client sites, online services, and mobile apps. If Mindbody is experiencing performance issues in any of these areas, it will be noted here.


To get real-time answers to frequently asked questions about your Mindbody software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team. Due to the effects of the COVID-19 pandemic, an update to our customer support team's availability will start on March 25, 2020.

Our updated Mindbody phone support hours will be:

Americas - 8:00AM to 8:00PM ET
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM AEST

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.


You can find the status of Booker products and services on the Booker Status Page.

You can find the status of FitMetrix products and services on the FitMetrix Status Page.

You can find the status of Frederick products and services on the Frederick Status Page.

Mindbody Web Software Degraded Performance
Mindbody API Operational
Mindbody Business App Operational
Mindbody App Degraded Performance
Mindbody Corporate Website Operational
Mindbody Branded Web Operational
Mindbody Branded App Degraded Performance
Mindbody Class Check-In App Operational
Mindbody Payment Processing Operational
Mindbody Webhooks Operational
Mindbody Video - Virtual Wellness Platform Operational
Mindbody.io ? Operational
Bowtie Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 28, 2020

No incidents reported today.

Nov 27, 2020

Unresolved incident: MINDBODY Website - Identified.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020
Planned Maintenance
Completed - The scheduled maintenance has been completed.
Nov 21, 22:57 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 21:00 PST
Scheduled - We’ve scheduled maintenance on Saturday, November 21, 2020 from 9:00 PM to 12:00 AM Pacific Standard Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Nov 17, 09:34 PST
Ezidebit Planned Maintenance
Completed - The scheduled maintenance has been completed.
Nov 21, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 11:00 PST
Scheduled - Our payment processor partner, Ezidebit, has scheduled maintenance on Friday, November 20, 2020 11:00 AM to Saturday, November 21, 2020 02:00 AM PST. During this time subscribers using Ezidebit for payment processing may experience delays in real-time payments processing. We apologize for any inconvenience this may cause - thanks for bearing with us!
Nov 5, 19:22 PST
Nov 20, 2020
TSYS - Resolved
Resolved - TSYS, Mindbody's payment processing vendor for most Mindbody Subscribers in the United States, experienced degradation to their Transaction Central feature from 6:47 AM PST until 7:35 AM PST. Real-time transactions and auto-payments were not impacted by this issue.
Nov 20, 10:12 PST
Nov 19, 2020
PaySafe - Degradation
Resolved - PaySafe has resolved their incident and restored services to full functionality.
Nov 19, 16:33 PST
Monitoring - Paysafe Mindbody's payment processing vendor for Europe, the Middle East, and Africa region is intermittently experiencing degradation. Mindbody subscribers using PaySafe as their payment processor could experience real-time transaction failures.
Nov 19, 13:13 PST
Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020
PaySafe - Partial Outage
Resolved - Paysafe Mindbody's payment processing vendor for Europe, the Middle East, and Africa region experienced a partial outage between 4:06 PM PST and 4:59 PM PST. Mindbody subscribers using PaySafe as their payment processor would have experienced real-time transaction failures during this time and Autopays scripts will be slightly delayed.
Nov 14, 17:11 PST
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