Mindbody Status

All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody's client sites, online services, and mobile apps. If Mindbody is experiencing performance issues in any of these areas, it will be noted here.

To get real-time answers to frequently asked questions about your Mindbody software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team. Due to the effects of the COVID-19 pandemic, an update to our customer support team's availability will start on March 25, 2020.

Our updated Mindbody phone support hours will be:

Americas - 8:00AM to 8:00PM ET
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM AEST

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

You can find the status of Booker products and services on the Booker Status Page.

You can find the status of FitMetrix products and services on the FitMetrix Status Page.

Mindbody Web Software Operational

Mindbody API Operational

Mindbody Business App Operational

Mindbody App Operational

Mindbody Website Operational

Mindbody Enterprise Solutions Operational

Mindbody Branded Web Operational

Mindbody Branded App Operational

Mindbody Class Check-In App Operational

Mindbody Payment Processing Operational

Mindbody Webhooks Operational

Mindbody Video - Virtual Wellness Platform Operational

Mindbody Consumer Web Operational

Messenger[ai] Operational

Reserve with Google Operational

Marketing Suite Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 28, 2022

No incidents reported today.

Jun 27, 2022

Mindbody Payment Processing

Resolved - The third-party Payment provider TSYS has resolved the issue impacting the Mindbody Payment Processing. Thank you for your patience while the third-party provider worked to restore services.
Jun 27, 10:21 PDT

Update - We are diligently working with the vendor TSYS to restore Mindbody Payment Processing to full functionality. Some Mindbody Subscribers using TSYS as their payment processor may experience errors when attempting to refund payments. Our next update will be at Monday June 27, 2022 at 10:00 AM PDT.
Jun 24, 18:03 PDT

Update - Thank you for your patience while we work with the vendor TSYS to restore Mindbody Payment Processing to full functionality. Some Mindbody Subscribers using TSYS as their payment processor may experience errors when attempting to refund payments. Our next update will be at 6:00 PM PDT.
Jun 24, 14:14 PDT

Update - We are continuing to work with TSYS to restore Mindbody Payment Processing to full functionality. Some Mindbody Subscribers using TSYS as their payment processor may experience errors when attempting to refund payments. Our next update will be at 12:00 PM PDT.
Jun 24, 09:17 PDT

Update - The third-party upstream payment processor TSYS has identified the issue impacting Mindbody Payment Processing. Some Mindbody Subscribers using TSYS as their payment processor may experience errors when attempting to refund payments. We are working with the vendor to diagnose the problem and restore systems to full functionality as soon as possible. Our next update will be on Friday 6/24/2022 at 9:00 AM PDT
Jun 23, 16:46 PDT

Identified - We have identified the issue as a third-party upstream payment processor impacting Mindbody Payment Processing. Some Mindbody Subscribers using TSYS as their payment processor may experience errors when attempting to refund payments .We are working with the vendor to diagnose the problem and restore systems to full functionality as soon as possible. Our next update will be at 11:30 AM PDT
Jun 23, 10:22 PDT

Update - We are continuing to investigate an issue impacting Mindbody Payment Processing. Some Mindbody Subscribers using TSYS as their payment processor may experience errors when attempting to refund payments. We are working to diagnose the problem and restore systems to full functionality as soon as possible. Our next update will be at 10:30 AM PDT.
Jun 23, 09:36 PDT

Investigating - We are investigating an issue impacting Mindbody Payment Processing. Thank you for your patience while we work to restore services. Our next update will be at 9:45 AM PDT.
Jun 23, 09:10 PDT

TSYS Payment Processing Maintenance

Completed - The scheduled maintenance has been completed.
Jun 27, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 20:00 PDT

Scheduled - TSYS has scheduled planned maintenance for Mindbody subscribers utilizing TSYS in East, West, Alaska and Hawaii region on Sunday, June 26, 2022, from 8:00 PM Pacific Daylight Time to Monday, June 27, 2022, 04:00 AM Pacific Daylight Time. During this time, you may experience short service interruptions along with autopay and autobatch scripts will be delayed. Autopays and Autobatch activities will resume on Monday, June 27, 2022, at 5:00 AM Pacific Daylight Time.

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Jun 7, 17:23 PDT

Jun 26, 2022

Jun 25, 2022

No incidents reported.

Jun 24, 2022

Mindbody Payment Processing

Resolved - The third-party upstream payment processor has resolved the issue impacting Mindbody Payment Processing. Thank you for your patience while the third-party upstream provider restored services to full functionality.
Jun 24, 20:13 PDT

Identified - We have identified an issue with a third-party upstream payment processor impacting Mindbody Payment Processing. Some Mindbody Subscribers using Global Payments (Transit) as their payment processor did not have their payments batched successfully yesterday and may receive their payment funds a day later than expected. We are working with the vendor to successfully batch the payments during the autobatch script tonight. Thank you for your patience while we work with the vendor to restore services. Our next update will be at 8:00PM PDT.
Jun 24, 11:21 PDT

Jun 23, 2022

Jun 22, 2022

Messenger[ai] Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jun 22, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 18:00 PDT

Scheduled - We have scheduled maintenance on Wednesday, June 22, 2022, from 06:00 PM to 07:00 PM Pacific Daylight Time. There may be interruptions to Messenger[ai] while we work to keep things smooth, safe, and quick—thanks for bearing with us!
If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Jun 17, 16:29 PDT

Jun 21, 2022

Mindbody Web Software

Resolved - “Upon further investigation, our Engineering teams have confirmed that there is no impact to x service. Thank you for your patience.”
Jun 21, 15:57 PDT

Investigating - We are investigating an issue impacting Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 4:15:00 AM PDT.
Jun 21, 15:54 PDT

Mindbody Services

Resolved - Our upstream third party provider Cloudflare has resolved the issue. Thank you for your patience as the provider worked to restore services.
Jun 21, 00:40 PDT

Identified - We have identified an upstream third-party provider, Cloudflare, impacting Mindbody Services. Mindbody Subscribers are currently unable to access Mindbody services. We are working with the upstream provider to restore services as soon as possible. Our next update will be at 12:30AM PDT.
Jun 20, 23:53 PDT

Jun 20, 2022

TSYS Payment Processing Maintenance

Completed - The scheduled maintenance has been completed.
Jun 20, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 23:00 PDT

Scheduled - TSYS has scheduled planned maintenance for Mindbody subscribers utilizing TSYS in West, Alaska and Hawaii region on Sunday, June 19, 2022, from 11:00 PM Pacific Daylight Time to Monday, June 20, 2022, 04:00 AM Pacific Daylight Time. During this time, you may experience short service interruptions along with autopay and autobatch scripts will be delayed. Autopays and Autobatch activities will resume on Monday, June 20, 2022, at 5:00 AM Pacific Daylight Time.

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Jun 7, 17:20 PDT

Jun 19, 2022

Ezidebit Payment Processing Maintenance

Completed - The scheduled maintenance has been completed.
Jun 19, 14:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 14:00 PDT

Scheduled - Ezidebit has scheduled planned maintenance for Mindbody subscribers utilizing EziOnline Portal, Ezidebit Australia APIs, and Ezidebit New Zeeland APIs on Sunday, June 19, 2022, from 2:00 PM Pacific Daylight Time to Monday, June 19, 2022, 02:30 PM Pacific Daylight Time. During this time, you may experience short service interruptions along with real time transactions will be delayed. Any transaction attempted during this period will fail and require resubmission.

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Jun 17, 15:29 PDT

Mindbody API

Resolved - The previous issue impacting Mindbody API has been resolved.   Thank you for your patience while we worked to restore service to full functionality.
Jun 19, 00:03 PDT

Update - We are investigating an issue impacting API. Some Mindbody Partners may experience intermittent delays while attempting to retrieve data from Mindbody API. Thank you for your patience while we work to restore services. Our next update will be at 12:15 AM PDT.
Jun 18, 23:19 PDT

Investigating - We are investigating an issue impacting API. Thank you for your patience while we work to restore services. Our next update will be at 11:45 PM PDT.
Jun 18, 23:07 PDT

Jun 18, 2022

Jun 17, 2022

No incidents reported.

Jun 16, 2022

Messenger[ai] Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jun 16, 19:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 18:00 PDT

Scheduled - We have scheduled maintenance on Thursday, June 16, 2022, from 06:00 PM to 07:00 PM Pacific Daylight Time. There may be interruptions to Messenger[ai] while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Jun 13, 15:24 PDT

Mindbody Marketing Suite

Resolved - The third-party provider Heroku has resolved the issue impacting the Mindbody Marketing Suite. Thank you for your patience while the third-party provider worked to restore services.
Jun 16, 09:59 PDT

Investigating - We are investigating an issue impacting Mindbody Marketing Suite. Thank you for your patience while we work to restore services. Our next update will be at 10:00 AM PDT.
Jun 16, 09:50 PDT

Mindbody Web Software

Resolved - Mindbody has resolved the issue impacting the Mindbody Web Software, Mindbody Enterprise solutions, and Mindbody Business App. If you are still experiencing longer than normal page load times, please clear your cache and cookies. Thank you for your patience while we worked to restore services.
Jun 16, 09:23 PDT

Update - We are investigating an issue impacting Mindbody Web Software, Mindbody Enterprise solutions, and Mindbody Business App. Thank you for your patience while we work to restore services. Our next update will be at 10:00 AM PDT.
Jun 16, 08:56 PDT

Identified - We are currently investigating an issue with Mindbody Web Software, Mindbody Enterprise solutions, Mindbody Business Application impacting subscribers. Mindbody Subscribers may experience slower than normal login times logging into the Mindbody Web Software, Mindbody Business App, and Mindbody Enterprise Solutions. Our Engineering teams are working to implement a fix to restore systems to full functionality as soon as possible. Our next update will be at 9:30 AM PDT
Jun 16, 08:34 PDT

Investigating - We are investigating an issue impacting Mindbody Web Software, Mindbody Enterprise solutions, and Mindbody Business App. Thank you for your patience while we work to restore services. Our next update will be at 8:30 AM PDT.
Jun 16, 08:01 PDT

Jun 15, 2022

Mindbody Web Software

Resolved - Upon further investigation, our Engineering teams have confirmed that there was no impact to Mindbody Web Software. Thank you for your patience.
Jun 15, 12:50 PDT

Investigating - We are investigating an issue impacting Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 1:00 PM PDT.
Jun 15, 12:30 PDT

Jun 14, 2022

Mindbody Web Software

Resolved - Our engineering teams have implemented a fix and Mindbody Subscribers are successfully able to log into the Mindbody Web Software, Mindbody Business App, and Mindbody Enterprise Solutions. Thank you for your patience while we worked to restore services.
Jun 14, 13:16 PDT

Identified - Our engineering teams have identified the issue and are currently working on implementing a fix. New logins for Mindbody Subscribers are erroring when attempting to log into the Mindbody Web Software, Mindbody Business App, and Mindbody Enterprise Solutions. Mindbody Subscribers already logged into the systems are successfully able to continue navigating. Thank you for your patience while we work to restore services. Our next update will be at 1:30PM PDT.
Jun 14, 12:58 PDT

Investigating - We are investigating an issue impacting Mindbody Web Software. Mindbody Subscribers are currently unable to log into the Mindbody Web Software with new logins. Mindbody Subscribers already logged in are able to successfully navigate through the Mindbody Web Software. Thank you for your patience while we work to restore service. Our next update will be at 1:00PM PDT.
Jun 14, 12:23 PDT

Customer support call routing

Resolved - The third-party upstream Vendor (InContact) has resolved the previous issue impacting our customer support call routing. Thank you for your patience as the vendor worked to restore services.
Jun 14, 09:25 PDT

Identified - We have identified an issue with third part upstream Vendor (InContact) impacting our customer support call routing and a fix is being applied. Customers calling the Customer Support line are receiving an "Invalid Prompt" error when trying to choose the option for Tech Support. As a workaround Customers can select the Billing Support prompt and are being are re-routed to our Tech Support. Thank you for your patience while we work to restore service to full functionality. Our next update will be at 8:30 AM PDT.
Jun 14, 07:50 PDT

Investigating - We are investigating an issue impacting our customer support call routing. Customers calling the Customer Support line are receiving an "Invalid Prompt" error when trying to choose the option for Tech Support. As a workaround Customers can select the Billing Support prompt and are being are re-routed to our Tech Support. Thank you for your patience while we work to restore service to full functionality. Our next update will be at 7:45 AM PDT.
Jun 14, 07:16 PDT