Mindbody Status

All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody's client sites, online services, and mobile apps. If Mindbody is experiencing performance issues in any of these areas, it will be noted here.

To get real-time answers to frequently asked questions about your Mindbody software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team. Due to the effects of the COVID-19 pandemic, an update to our customer support team's availability will start on March 25, 2020.

Our updated Mindbody phone support hours will be:

Americas - 8:00AM to 8:00PM ET
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM AEST

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

You can find the status of Booker products and services on the Booker Status Page.

You can find the status of FitMetrix products and services on the FitMetrix Status Page.

You can find the status of Frederick products and services on the Frederick Status Page.

Mindbody Web Software Operational

Mindbody API Operational

Mindbody Business App Operational

Mindbody App Operational

Mindbody Corporate Website Operational

Mindbody Branded Web Operational

Mindbody Branded App Operational

Mindbody Class Check-In App Operational

Mindbody Payment Processing Operational

Mindbody Webhooks Operational

Mindbody Video - Virtual Wellness Platform Operational

Mindbody Consumer Web Operational

Messenger[ai] Operational

Reserve with Google Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 28, 2021

No incidents reported today.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

Mindbody Web Software

Resolved - The previous issue impacting Subscribers in the Mindbody Web Software has been resolved. Thank you for your patience while we worked to restore services to full functionality.
Jul 21, 10:36 PDT

Investigating - We are currently investigating an issue impacting Mindbody Web Software. Subscribers may experience intermittent errors when navigating in the Mindbody Web Software. We are working to diagnose the problem and restore systems to full functionality as soon as possible.
Jul 21, 10:28 PDT

Mindbody Web Software - Investigating

Identified - We are in the process of restoring services to full functionality. Mindbody Subscribers may experience slow page load times or errors when navigating through the Mindbody Web Software as services recover. Thank you for your patience while we work to restore services!
Jul 21, 09:51 PDT

Investigating - We have identified an issue impacting Mindbody Web Software. We are working to restore services to full functionality as soon as possible. Subscribers are able to use the Mindbody Business App as a workaround.
Jul 21, 09:29 PDT

Jul 20, 2021

Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jul 20, 22:42 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 21:00 PDT

Scheduled - We’ve scheduled maintenance on Tuesday, July 20, 2021 from 9:00 PM to 11:00 PM Pacific Daylight Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Jul 20, 17:04 PDT

Mindbody Web Software

Resolved - The previous issue impacting the Mindbody Web Software is now resolved. Thank you for your patience while we worked to restore service to full functionality.
Jul 20, 14:34 PDT

Update - We have identified an issue impacting Mindbody web software. We are working to restore services to full functionality as soon as possible.
Jul 20, 14:00 PDT

Identified - Mindbody has identified an issue causing intermittent errors in Mindbody Web Software. We are working to restore systems to full functionality as soon as possible.
Jul 20, 13:54 PDT

Mindbody Web Software

Resolved - The previous issue impacting the Mindbody Web Software is now resolved. Thank you for your patience while we worked to restore service to full functionality.
Jul 20, 12:30 PDT

Identified - We have identified the issue with slow page load times and intermittent errors when navigating the Mindbody Web Software. We are currently implementing a fix to restore services.
Jul 20, 10:51 PDT

Investigating - We are investigating an issue with slow page load times and intermittent errors when navigating the Mindbody Web Software. We are working to identify the cause and restore services as soon as possible.
Jul 20, 09:52 PDT

Jul 19, 2021

Mindbody Web Software

Resolved - The previous issues impacting the Mindbody Web Software have been resolved. Thank you for your patience as we worked to restore systems to full functionality.
Jul 19, 13:18 PDT

Update - We are continuing to investigate this issue. Thank you for your patience while we work to restore services!
Jul 19, 11:30 PDT

Investigating - We are investigating an issue with the Mindbody Web Software impacting Subscribers with slow load times on the initial load of the software after logging in. After the initial load, Subscribers will not experience slow page load times navigating through the Mindbody Web Software. We are working to diagnose the problem and restore systems to full functionality as soon as possible.
Jul 19, 10:49 PDT

Jul 18, 2021

Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jul 18, 03:00 PDT

Update - We have extended our maintenance window for 30 more minutes, until 03:00 AM PDT. We apologize for the inconvenience and appreciate your patience while we continue our maintenance.
Jul 18, 02:27 PDT

Update - We have extended our maintenance window for 30 more minutes, until 02:30 AM PDT. We apologize for the inconvenience and appreciate your patience while we continue our maintenance.
Jul 18, 01:52 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 21:01 PDT

Scheduled - Driven by the need for faster to market product improvements, dynamic scalability, and innovation acceleration, Mindbody is migrating to AWS. Our final planned downtime will take approximately 1.5 hours with a potential to be up to 3 hours on July 17, 2021, between 9:00 PM and 2:00 AM PDT. During this downtime:

Mindbody will not be available, including the core software, door access, point of sale, and online booking.

Your clients will not be able to log in or book through online booking pages, branded mobile app, or the Mindbody app.

Your clients and staff will not be able to access the Virtual Wellness Platform live stream classes or VOD content.

Throughout this entire timeframe you may experience additional intermittent interruptions.

Impacted services: Mindbody API, Mindbody App, Mindbody Branded App, Mindbody Branded Web, Mindbody Business App, Mindbody Class Check-in App, Mindbody Consumer Web, Mindbody Enterprise Solutions, Mindbody Video – VWP, Mindbody Web Software, Mindbody Webhooks, Payment Processing, and Reserve with Google

We’re sorry for the disruption and thank you for your patience while our teams work to improve your experience using Mindbody products.
Jul 13, 16:52 PDT

Jul 17, 2021

Ezidebit Maintenance

Completed - The scheduled maintenance has been completed.
Jul 17, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 12:00 PDT

Scheduled - Our payment processor partner, Ezidebit, has scheduled maintenance on Saturday, July 17, 2021 from 12:00 PM until 2:00 PM PDT. During this time, Subscribers in the Asia Pacific region using Ezidebit for payment processing may be unable to process real-time credit card transactions.
Jul 14, 14:58 PDT

Jul 16, 2021

Mindbody Web Software

Resolved - AWS has resolved their incident impacting the Mindbody Web Software f. Thank you for your patience while we worked with AWS to restore service to full functionality.
Jul 16, 15:33 PDT

Update - The issue impacting Mindbody services is due to an ongoing AWS incident. We are working with AWS to identify the cause and restore services as soon as possible.
Jul 16, 15:04 PDT

Investigating - Mindbody is investigating an issue impacting the Mindbody Web Software and Mindbody App. We are working to identify the cause and restore services as soon as possible.
Jul 16, 14:41 PDT

Mindbody Web Software

Resolved - This incident has been resolved.
Jul 16, 11:10 PDT

Investigating - We are currently investigating an issue where some Mindbody Subscribers may experience intermittent errors navigating through the Mindbody Web Software. We are working to diagnose the problem and restore systems to full functionality as soon as possible.
Jul 16, 08:14 PDT

Jul 15, 2021

Mindbody Web Software

Resolved - The previous slow page load times or timeout errors impacting the Mindbody Web Software have been resolved. Thank you for your patience while we worked to restore services.
Jul 15, 17:19 PDT

Investigating - We are currently investigating an issue where Mindbody Subscribers may experience slow page load times or timeout errors navigating through the Mindbody Web Software. We are working to diagnose the problem and restore systems to full functionality as soon as possible.
Jul 15, 17:07 PDT

Mindbody Web Software

Resolved - The upstream content delivery provider has resolved the previous intermittent error issues. Thank you for your patience while we worked with the vendor to restore systems to full functionality.
Jul 15, 14:43 PDT

Monitoring - We identified the intermittent errors were caused by an upstream content delivery provider. The intermittent errors have stopped, and we're continuing to monitor while we work with the vendor to ensure system stability.
Jul 15, 14:26 PDT

Investigating - We are currently investigating an issue where some Mindbody Subscribers may experience intermittent errors navigating through the Mindbody Web Software. Subscribers refreshing the error page will be able to successfully load the page they were attempting to navigate. We are working to diagnose the problem and restore systems to full functionality as soon as possible.
Jul 15, 12:22 PDT

Jul 14, 2021

No incidents reported.