Mindbody Status

All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody's client sites, online services, and mobile apps. If Mindbody is experiencing performance issues in any of these areas, it will be noted here.

To get real-time answers to frequently asked questions about your Mindbody software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team. Due to the effects of the COVID-19 pandemic, an update to our customer support team's availability will start on March 25, 2020.

Our updated Mindbody phone support hours will be:

Americas - 8:00AM to 8:00PM ET
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM AEST

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

You can find the status of Booker products and services on the Booker Status Page.

You can find the status of FitMetrix products and services on the FitMetrix Status Page.

Mindbody Web Software Operational

Mindbody API Operational

Mindbody Business App Operational

Mindbody App Operational

Mindbody Website Operational

Mindbody Enterprise Solutions Operational

Mindbody Branded Web Operational

Mindbody Branded App Operational

Mindbody Class Check-In App Operational

Mindbody Payment Processing Operational

Mindbody Webhooks Operational

Mindbody Video - Virtual Wellness Platform Operational

Mindbody Consumer Web Operational

Messenger[ai] Operational

Reserve with Google Operational

Marketing Suite Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 27, 2022

Mindbody Web Software

Resolved - The previous issue impacting the Mindbody Web Software is now resolved. Thank you for your patience while we worked to restore services.
May 27, 10:28 PDT

Investigating - We are investigating an issue impacting the Mindbody Web Software. A small subset of Mindbody Subscribers may experience slower than normal page load times while navigating through the Mindbody Web Software. Thank you for your patience while we work to restore service. Our next update will be at 10:45AM PDT.
May 27, 10:11 PDT

May 26, 2022

Mindbody App and Mindbody Branded App

Resolved - Third party upstream vendor AWS, has resolved the previous issue impacting Mindbody Web Software and Mindbody consumer Web. Thank you for your patience as the vendor worked to restored services to full functionality.
May 26, 21:23 PDT

Update - On further investigation we have identified a third-party upstream provider, AWS, experiencing intermittent network errors impacting Mindbody Web Software and Mindbody Consumer Web. Some Mindbody Subscribers may experience intermittent errors navigating through the Mindbody Web Software.Some Mindbody Consumers may experience intermittent errors navigating through Mindbody Consumer Web. Our next update will be at 10 PM PDT.
May 26, 21:03 PDT

Investigating - We are investigating an issue impacting Mindbody App and Mindbody Branded App. Thank you for your patience while we work to restore services. Our next update will be at 9:15 PM PDT.
May 26, 20:49 PDT

Marketing Suite

Resolved - The previous issue impacting Marketing Suite has been resolved. Thank you for your patience while we worked to restore service to full functionality.
May 26, 14:53 PDT

Monitoring - Our Engineers have implemented a fix and are monitoring to ensure system stability. Between 12:05 PM PDT and 12:55 PM PDT Mindbody Subscribers were unable to access Marketing Suite. The next update will be at 04:00 PM PDT.
May 26, 13:56 PDT

Investigating - We are investigating an issue impacting Marketing Suite. Thank you for your patience while we work to restore services. Our next update will be at 1:45 PM PDT.
May 26, 13:16 PDT

Insights

Resolved - Between 8:47 AM PDT and 8:49 PDT, Mindbody Subscribers were unable to access insights reporting. We apologize for any inconvenience this may have caused.
May 26, 09:50 PDT

Investigating - We are investigating an issue impacting Insights. Thank you for your patience while we work to restore services. Our next update will be at 10:00 AM PDT.
May 26, 09:30 PDT

May 25, 2022

No incidents reported.

May 24, 2022

No incidents reported.

May 23, 2022

Marketing Suite

Resolved - Between 12:45 PDT and 01:05 PDT ,Mindbody Subscribers were unable to access Marketing Suite. We apologize for any inconvenience this may have caused.
May 23, 13:28 PDT

Investigating - We are investigating an issue impacting Marketing Suite. Thank you for your patience while we work to restore services. Our next update will be at 1:40 PM PDT.
May 23, 13:10 PDT

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

Mindbody Web Software

Resolved - We have resolved the previous issue impacting Mindbody Web Software. Thank you for your patience while we worked to restore services to full functionality.
May 19, 16:54 PDT

Monitoring - Our engineering teams have successfully implemented a fix to the Mindbody Web Software and all services are now fully functional. We are continuing to monitor the Mindbody Web Software to ensure system stability. Some Mindbody Subscribers may have experienced slower than normal page load times navigating through the Mindbody Web Software. Our next update will be at 5:30PM PDT.
May 19, 16:46 PDT

Update - We are continuing to investigate an issue impacting Mindbody Web Software. Mindbody Subscribers may intermittently experience slower than normal page load times navigating through the Mindbody Web Software. The next update will be at 5:30 PM PDT. Thank you for your patience while we work to restore services.
May 19, 16:45 PDT

Investigating - We are investigating an issue impacting Mindbody Web Software. We are working to diagnose the problem and restore systems to full functionality as soon as possible. The next update will be at 5 PM PDT.
May 19, 16:36 PDT

TSYS Payment Processing Maintenance

Completed - The scheduled maintenance has been completed.
May 19, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 21:00 PDT

Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers utilizing TSYS in North America on Wednesday, May 18, 2022, from 9:00 PM Pacific Daylight Time to Thursday, May 19, 2022, 12:00 AM Pacific Daylight Time. This work is scheduled to occur during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions. Autopays will begin running on Thursday, May 19, 2022, at 2:00 AM Pacific Daylight Time.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
May 18, 16:25 PDT

May 18, 2022

Mindbody Webhooks

Resolved - The previous issue impacting Mindbody Partners experiencing intermittent errors attempting to access data through Mindbody Webhooks has been resolved. Thank you for your patience while we worked to restore service to full functionality.
May 18, 10:26 PDT

Update - We are continuing to investigate an issue impacting Mindbody Webhooks. Some Mindbody Partners may experience intermittent errors attempting to access data through Mindbody Webhooks. Thank you for your patience while we work to restore services. Our next update will be at 11:00 AM PDT.
May 18, 10:13 PDT

Investigating - We are investigating an issue impacting Mindbody Webhooks. Thank you for your patience while we work to restore services. Our next update will be at 10:40 AM PDT.
May 18, 10:08 PDT

May 17, 2022

Mindbody API

Resolved - The previous issue impacting Mindbody Partners experiencing slower than normal page load times while attempting to retrieve data from Mindbody API has been resolved. Thank you for your patience while we worked to restore service to full functionality.
May 17, 16:37 PDT

Investigating - We are currently investigating an issue impacting Mindbody API. Some Mindbody Partners may experience slower than normal page load times while attempting to retrieve data from Mindbody API. The next update will be at 4:30 PM PDT. Thank you for your patience while we work to restore services!
May 17, 15:31 PDT

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.