MINDBODY Status

All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for MINDBODY’s client sites, online services, and mobile apps. If MINDBODY is experiencing performance issues in any of these areas, it will be noted here.

To get real-time answers to frequently asked questions about your MINDBODY software, to search our extensive knowledge base, or to report a problem, please visit our Support Center. There you can also find contact information for MINDBODY’s 24x7x365 worldwide technical support team.

All systems operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

You can find the status of FitMetrix products and services on the FitMetrix Status Page.

MINDBODY web software Operational

API Operational

MINDBODY Business App Operational

MINDBODY App Operational

MINDBODY corporate site Operational

Branded Web Operational

Branded App Operational

Class Check-In App Operational

Payment Processing Operational

Webhooks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 17, 2020

No incidents reported today.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

Planned Maintenance

Completed - The maintenance has completed ahead of schedule.
Jan 12, 00:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 21:00 PST

Scheduled - We’ve scheduled some maintenance on Saturday, 01-11-2020 from 09:00 PM to 02:00 AM Pacific Daylight Time. There may be interruptions to all MINDBODY services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Jan 7, 19:55 PST

Jan 11, 2020

Planned Regional Maintenance – Europe, Middle East and Africa

Completed - The scheduled maintenance has been completed.
Jan 11, 17:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 15:00 PST

Scheduled - This week, we’ll be conducting planned maintenance for MINDBODY subscribers in your region on Saturday or Sunday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Jan 11, 15:00 PST

Planned Regional Maintenance – Asia Pacific

Completed - The scheduled maintenance has been completed.
Jan 11, 10:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 08:01 PST

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

Slow Page Load Times - Investigating

Resolved - Our incident response teams successfully implemented a fix. All services are now fully operational. Thank you for your patience!
Jan 8, 15:53 PST

Identified - We have identified the issue. Our incident response teams are in the process of implementing a fix. Thank you for your continued patience!
Jan 8, 15:31 PST

Investigating - We're investigating issues with slow page load times on MINDBODY Web, API, and mobile apps. We're working to resolve the issue as soon as possible. We apologize for the inconvenience--thanks for bearing with us!
Jan 8, 15:03 PST

Jan 7, 2020

No incidents reported.

Jan 6, 2020

No incidents reported.

Jan 5, 2020

No incidents reported.

Jan 4, 2020

No incidents reported.

Jan 3, 2020

Payment Processor - Ezidebit - Real Time Transaction delays

Resolved - Ezidebit has resolved their incident and services have restored to full functionality.
Jan 3, 21:55 PST

Update - Customers using Ezidebit in Asia Pacific region may experience delays or errors with real time transactions. Ezidebit has acknowledged and identified an issue with real time payments processing and is currently working on a resolution.
Jan 3, 20:27 PST

Identified - Customers using Ezidebit in Asia Pacific region may experience delays or errors with real time transactions. Ezidebit is aware and we are currently awaiting a response for additional information.
Jan 3, 19:38 PST

Investigating - Customers using Ezidebit in Asia Pacific region may experience delays or errors with real time transactions. Ezidebit is aware and we are currently awaiting a response for additional information.
Jan 3, 19:33 PST