All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody's client sites, online services, and mobile apps. If Mindbody is experiencing performance issues in any of these areas, it will be noted here.


To get real-time answers to frequently asked questions about your Mindbody software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team. Due to the effects of the COVID-19 pandemic, an update to our customer support team's availability will start on March 25, 2020.

Our updated Mindbody phone support hours will be:

Americas - 8:00AM to 8:00PM ET
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM AEST

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.


You can find the status of Booker products and services on the Booker Status Page.

You can find the status of FitMetrix products and services on the FitMetrix Status Page.

You can find the status of Frederick products and services on the Frederick Status Page.

Mindbody Web Software Operational
Mindbody API Operational
Mindbody Business App Operational
Mindbody App Operational
Mindbody Website Operational
Mindbody Enterprise Solutions Operational
Mindbody Branded Web Operational
Mindbody Branded App Operational
Mindbody Class Check-In App Operational
Mindbody Payment Processing Operational
Mindbody Webhooks Operational
Mindbody Video - Virtual Wellness Platform Operational
Mindbody Consumer Web ? Operational
Messenger[ai] ? Operational
Reserve with Google Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Regional Maintenance – Asia Pacific Dec 10, 07:00-11:00 PST
On Friday, December 10, 2021, we’ll be conducting planned maintenance for Mindbody subscribers in your region, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. At the beginning of the maintenance, some Mindbody Subscribers may be unable to access their studio for up to 30 minutes. Afterwards, Subscribers may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Posted on Dec 1, 10:30 PST
Planned Regional Maintenance – Europe, Middle East and Africa Dec 10, 14:00-18:00 PST
On Friday, December 10, 2021, we’ll be conducting planned maintenance for Mindbody subscribers in your region, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. At the beginning of the maintenance, some Mindbody Subscribers may be unable to access their studio for up to 30 minutes. Afterwards, Subscribers may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Posted on Dec 1, 10:24 PST
Planned Maintenance - North, Central and South America Dec 10, 21:00 - Dec 11, 02:00 PST
On Friday, December 10, 2021, we’ll be conducting planned maintenance for Mindbody subscribers in your region, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. At the beginning of the maintenance, some Mindbody Subscribers may be unable to access their studio for up to 30 minutes. Afterwards, Subscribers may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Posted on Dec 10, 07:00 PST
Planned Maintenance Dec 11, 21:00 - Dec 12, 01:00 PST
Update - The maintenance scheduled for Saturday, December 4, 2021 from 09:00PM to Sunday, December 5, 2021 01:00AM Pacific Standard Time has been rescheduled to Saturday, December 11, 2021 from 09:00 PM to Sunday, December 12, 2021 1:00 AM Pacific Standard Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Dec 2, 17:01 PST
Scheduled - We’ve scheduled maintenance on Saturday, December 4, 2021 from 09:00PM to Sunday, December 5, 2021 01:00AM Pacific Standard Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Dec 1, 15:19 PST
Past Incidents
Dec 9, 2021

No incidents reported today.

Dec 8, 2021
Mindbody Payment Processing
Resolved - The incident affecting some Mindbody customers using Global Pay/TSYS gateway for credit card payment processing has been fully resolved. During the incident autopays did not run successfully. They will be re-run today automatically, no further action is required on your part.
Dec 8, 10:03 PST
Update - The incident affecting some customers using Mindbody Global Pay/TSYS gateway real time credit card payment processing has been resolved. We're still working to restore ACH (Bank transfer) payments, ETA is ~15 minutes. We will provide an update in 30 minutes or when the problem is fully resolved.
Dec 8, 09:25 PST
Identified - We have currently identified the root cause issue impacting payment processing for some customers using Global Pay/TSYS gateway and a fix is underway. Thank you for your patience as we work to restore services as quickly as possible and will provide an update in 30 minutes.

If you're experiencing this issue, please follow this knowledge article: What should I do when credit card processing is temporarily unavailable?
Dec 8, 08:54 PST
Dec 7, 2021
Mindbody Web Software
Resolved - The previous issue impacting the Marketing Suite and Support Center is now resolved. Thank you for your patience while the upstream third-party provider worked to restore services.
Dec 7, 15:30 PST
Update - We are continuing to work with the upstream third-party provider to restore services. Mindbody Subscribers are currently unable to access the Marketing Suite and search for knowledge articles on our support website (support.mindbodyonline.com). Thank you for your patience!
Dec 7, 15:08 PST
Update - The downstream effects of the third-party issues have also caused our Mindbody Support site to not return knowledge article results when searching for support articles. We are continuing to diligently work with the third-party provider to restore services.
Dec 7, 13:03 PST
Update - We have identified a third-party upstream provider as the cause of the issue. We are working diligently with the third-party upstream provider to identify a fix. We appreciate your patience while we work with the third-party upstream provider to restore services.
Dec 7, 11:15 PST
Identified - We have identified an upstream third-party provider experiencing an issue impacting Mindbody Web Software. Mindbody Subscribers are unable to access Marketing Suite. We are working with the third-party upstream provider to diagnose the problem and restore systems to full functionality as soon as possible.
Dec 7, 10:25 PST
Investigating - We are currently investigating an issue with Mindbody Web software. Mindbody Subscribers are unable to access Marketing Suite. We are working to diagnose the problem and restore systems to full functionality as soon as possible.
Dec 7, 10:03 PST
Dec 6, 2021
Intermittent Mindbody Learning Website Issue (https://training.mindbodyonline.com/)
Resolved - The previous issue impacting Subscribers from accessing some Learning Center content on the Mindbody Website has been resolved. Thank you for your patience while we worked to restore service to full functionality.
Dec 6, 07:02 PST
Update - The previous issue impacting Subscribers from accessing some Learning Center content on the Mindbody Website has been resolved. Thank you for your patience while we worked to restore service to full functionality.
Dec 6, 07:01 PST
Update - We are continuing to work with the upstream third party vendor to restore service as quickly as possible. We will provide a new update from our upstream third party vendor on Monday 12/06 at 12PM PST.
Dec 5, 10:26 PST
Update - We are continuing to work with the upstream third party vendor to restore service as quickly as possible. Some content that was not previously available has been restored. We will receive the next update from our upstream third party vendor on Thursday 12/02 at 12PM PST.
Dec 1, 11:03 PST
Update - We are continuing to work with the upstream third party vendor to restore service as quickly as possible. We will receive the next update from our upstream third party vendor on Wednesday 12/01 at 12PM PST.
Nov 29, 12:13 PST
Update - We are working with the upstream third party vendor to restore service as quickly as possible. We will receive the next update from our upstream third party vendor on Monday 11/29 at 12PM PST.
Nov 24, 13:07 PST
Identified - We are investigating an issue impacting a Mindbody Website hosted by an upstream third party vendor. Some Mindbody Subscribers may experience intermittent errors while trying to access training content on (https://training.mindbodyonline.com/). The third party upstream vendor is working to diagnose the problem and restore systems to full functionality as soon as possible.
Nov 24, 12:54 PST
Dec 5, 2021
Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021
Nov 30, 2021

No incidents reported.

Nov 29, 2021
Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

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