Booker Payment Processing
Resolved·Degraded performance

The previous issue impacting Booker Payment Processing has been resolved. Some Booker Subscribers may have experienced delayed membership auto charge processing scheduled for 3/14/2023 and 3/15/2023. Some Booker Subscribers with auto membership charges scheduled for 3/14/2023 and 3/15/2023 may have received their funds later than expected. Thank you for your patience while we worked to restore the service to full functionality.

Thu, Mar 16, 2023, 08:59 PM
(2 years ago)
·
Affected components
Updates

Resolved

The previous issue impacting Booker Payment Processing has been resolved. Some Booker Subscribers may have experienced delayed membership auto charge processing scheduled for 3/14/2023 and 3/15/2023. Some Booker Subscribers with auto membership charges scheduled for 3/14/2023 and 3/15/2023 may have received their funds later than expected. Thank you for your patience while we worked to restore the service to full functionality.

Thu, Mar 16, 2023, 08:59 PM

Identified

We have identified an issue impacting Booker Payment Processing. Our Engineering teams continue to implement a fix and some delayed membership auto charges have begun processing. Some Booker Subscribers may experience delayed membership auto charge processing scheduled for 3/14/2023 and 3/15/2023. Some Booker Subscribers with auto membership charges scheduled for 3/14/2023 and 3/15/2023 may receive their funds later than expected. Customers who have not had their membership auto charges processed will not have benefits associated with their profile. Thank you for your patience while we work to restore services. Our next update will be on 3/16/2023 at 3:30 PM PDT.

Thu, Mar 16, 2023, 06:27 PM(2 hours earlier)

Identified

We have identified an issue impacting Booker Payment Processing. Our Engineering teams have begun implementing a fix and some delayed membership auto charges have begun processing. Some Booker Subscribers may experience delayed membership auto charge processing scheduled for 3/14/2023 and 3/15/2023. Some Booker Subscribers with auto membership charges scheduled for 3/14/2023 and 3/15/2023 may receive their funds later than expected. Customers who have not had their membership auto charges processed will not have benefits associated with their profile. Thank you for your patience while we work to restore services. Our next update will be on 3/16/2023 at 11:30 AM PDT.

Thu, Mar 16, 2023, 04:32 PM(1 hour earlier)

Identified

We have identified an issue impacting Booker Payment Processing. Our Engineering teams have begun implementing a fix and some delayed membership auto charges have begun processing. Some Booker Subscribers may experience delayed membership auto charge processing scheduled for 3/14/2023 and today 3/15/2023. Some Booker Subscribers with auto membership charges scheduled for 3/14/2023 may receive their funds later than expected. Customers who have not had their membership auto charges processed will not have benefits associated with their profile. Thank you for your patience while we work to restore services. Our next update will be on 3/16/2023 at 9:30 AM PDT.

Wed, Mar 15, 2023, 10:06 PM(18 hours earlier)

Identified

We have identified an issue impacting Booker Payment Processing. Our Engineers are working towards implementing a fix. Some Booker Subscribers may experience delayed membership auto charge processing scheduled for 3/14/2023 and today 3/15/2023. Some Booker Subscribers with auto membership charges scheduled for 3/14/2023 may receive their funds later than expected. Customers who have not had their membership auto charges processed will not have benefits associated with their profile. Thank you for your patience while we work to restore services. Our next update will be at 3:00 PM PDT.

Wed, Mar 15, 2023, 06:58 PM(3 hours earlier)

Investigating

We are investigating an issue impacting Booker Payment Processing. Some Booker Subscribers may experience delayed membership auto charge processing scheduled for 3/14/2023 and today 3/15/2023. Some Booker Subscribers with auto membership charges scheduled for 3/14/2023 may receive their funds later than expected. Customers who have not had their membership auto charges processed will not have benefits associated with their profile. Thank you for your patience while we work to restore services. Our next update will be at 12:00 PM PDT.

Wed, Mar 15, 2023, 06:13 PM(45 minutes earlier)

Investigating

We are investigating an issue impacting Booker Payment Processing. Thank you for your patience while we work to restore services. Our next update will be at 11:30 AM PDT.

Wed, Mar 15, 2023, 05:51 PM(21 minutes earlier)