Resolved
The upstream 3rd party provider has resolved their issue and all services have fully recovered. Thank you for your patience while we worked with the upstream provider to restore services.
Monitoring
A majority of workflows are back to a stable state while we work to recover the rest of the platform. To be safe we're continuing monitor closely for full system recovery. Our next update will be on Tuesday morning at 9AM PT.
Monitoring
We're continuing to monitor services to ensure complete recovery. Thank you for your patience, our next update will be at 5:00PM PT.
Monitoring
Our engineering teams have implemented a fix and we're beginning to see systems recover. We're continuing to monitor services to ensure full functionality. Our next update will be at 3:30PM PT.
Identified
Our engineering teams are continuing to work towards a workaround to restore services prior to the 3rd party upstream provider recovering. Mindbody customers are experiencing intermittent errors and observing classic experience pages while navigating through the Mindbody Web Software.
Thank you for your patience while we work to restore services. Our next update will be at 2:30PM PT.
Identified
We have identified an upstream 3rd party provider impacting the Mindbody Web Software. Due to the impact from the upstream provider, Mindbody sites have reverted to the classic experience causing some critical workflows to break. Our engineering teams are currently investigating a workaround while we work with the 3rd party provider to restore service. Our next update will be at 1:30PM PT.