Web2Pay has resolved the previous issues impacting Booker payment Services. All Booker systems are now fully operational. Thank you for your patience while Web2pay worked to restore services.
Posted Nov 09, 2022 - 14:52 PST
Monitoring
Web2Pay has scheduled an emergency maintenance window to implement a fix for the ongoing payment processing stability issues. The maintenance is scheduled for Tuesday, November 8, 2022, between 7PM - 8PM PST. During the maintenance, Web2Pay expects payment processing to become unavailable for about a 15 minute duration. Thank you for your patience while the vendor works to restore services. We will provide an update from the third party provider as soon as we receive one.
Posted Nov 08, 2022 - 11:53 PST
Update
We are continuing to work with the third-party vendor Web2Pay impacting Booker Payment Processing. Booker Subscribers using Web2pay as their payment processor on V1 accounts may experience intermittent errors processing real time or stored credit card transactions. If a Booker Subscriber experiences an error, we recommend to save the card on file and try again at a later time. We also advise to check the credit card processing type report to easily identify if any duplicate charges have been made due to the errors. If a duplicate charge appears to have been made, please contact the merchant processor directly to verify if any duplicates charges were successfully processed. Thank you for your patience while the vendor works to restore services. We will provide an update from the third party provider as soon as we receive one.
Posted Nov 07, 2022 - 12:44 PST
Identified
We have identified an issue with a third-party vendor Web2pay impacting Booker Payment Processing. We are working with Web2Pay to restore payment processing to full functionality as soon as possible. Booker Subscribers using Web2pay as their payment processor on V1 accounts may experience intermittent errors processing real time or stored credit card transactions. If a Booker Subscriber experiences an error, we recommend to save the card on file and try again at a later time. Thank you for your patience while the vendor works to restore services. We will provide an update from the third party provider as soon as we receive one.
Posted Nov 07, 2022 - 12:16 PST
Investigating
We are investigating an issue impacting Booker Payment Processing. Thank you for your patience while we work to restore services. Our next update will be at 12:30 PM PST.
Posted Nov 07, 2022 - 11:43 PST
This incident affected: Booker (Booker Payment Processing).