Mindbody Payment Processing
Resolved

The previous issue impacting the Mindbody Payment Processing Card Updater feature has been resolved. Thank you for your patience while we worked to restore service to full functionality.

Mon, Apr 4, 2022, 06:00 PM
(3 years ago)
·
Affected components

No components marked as affected

Updates

Resolved

The previous issue impacting the Mindbody Payment Processing Card Updater feature has been resolved. Thank you for your patience while we worked to restore service to full functionality.

Mon, Apr 4, 2022, 06:00 PM

Monitoring

We have identified an issue impacting the Mindbody Payment Processing Card Updater feature. All payment processing is still functioning properly, and only those Mindbody customers with the Card Updater add-on feature will be impacted by this issue. The Card Updater feature has been temporarily disabled in order for our engineers to perform critical updates to the service. While the Card Updater feature is temporarily disabled, those consumer credit cards that would normally be automatically updated will be queued up to be updated as soon as service is re-enabled. Consumer Credit Cards can be updated manually in the system during this time. We are working diligently to perform updates as soon as possible, and appreciate your patience as we work to restore service to this system. Our next communication update will be on Monday, April 4, 2022, at 12:00 PM PDT

Fri, Apr 1, 2022, 06:13 PM(2 days earlier)

Monitoring

We have identified an issue impacting the Mindbody Payment Processing Card Updater feature. All payment processing is still functioning properly, and only those Mindbody customers with the Card Updater add-on feature will be impacted by this issue. The Card Updater feature has been temporarily disabled in order for our engineers to perform critical updates to the service. While the Card Updater feature is temporarily disabled, those consumer credit cards that would normally be automatically updated will be queued up to be updated as soon as service is re-enabled. Consumer Credit Cards can be updated manually in the system during this time. We are working diligently to perform updates as soon as possible, and appreciate your patience as we work to restore service to this system. Our next communication update will be on Friday, April 1, 2022, at 12:00 PM PDT

Wed, Mar 30, 2022, 07:01 PM(1 day earlier)

Monitoring

We have identified an issue impacting the Mindbody Payment Processing Card Updater feature. All payment processing is still functioning properly, and only those Mindbody customers with the Card Updater add-on feature will be impacted by this issue. The Card Updater feature has been temporarily disabled in order for our engineers to perform critical updates to the service. While the Card Updater feature is temporarily disabled, those consumer credit cards that would normally be automatically updated will be queued up to be updated as soon as service is re-enabled. Consumer Credit Cards can be updated manually in the system during this time. We are working diligently to perform updates as soon as possible, and appreciate your patience as we work to restore service to this system. Our next communications update will be on Wednesday, March 30, 2022, at 12:00 PM PDT

Mon, Mar 28, 2022, 07:01 PM(1 day earlier)

Monitoring

We have identified an issue impacting the Mindbody Payment Processing Card Updater feature. All payment processing is still functioning properly, and only those Mindbody customers with the Card Updater add-on feature will be impacted by this issue. The Card Updater feature has been temporarily disabled in order for our engineers to perform critical updates to the service. While the Card Updater feature is temporarily disabled, those consumer credit cards that would normally be automatically updated will be queued up to be updated as soon as service is re-enabled. Consumer Credit Cards can be updated manually in the system during this time. We are working diligently to perform updates as soon as possible, and appreciate your patience as we work to restore service to this system. Our next communications update will be on Monday, March 28, 2022, at 12:00 PM PDT

Fri, Mar 25, 2022, 06:47 PM(3 days earlier)

Monitoring

We have identified an issue impacting the Mindbody Payment Processing Card Updater feature. All payment processing is still functioning properly, and only those Mindbody customers with the Card Updater add-on feature will be impacted by this issue. The Card Updater feature has been temporarily disabled in order for our engineers to perform critical updates to the service. While the Card Updater feature is temporarily disabled, those consumer credit cards that would normally be automatically updated will be queued up to be updated as soon as service is re-enabled. Consumer Credit Cards can be updated manually in the system during this time. We are working diligently to perform updates as soon as possible, and appreciate your patience as we work to restore service to this system. Our next communications update will be on Friday March 25, 2022, at 12:00 PM PDT.

Thu, Mar 24, 2022, 06:46 PM(1 day earlier)

Monitoring

We have identified an issue impacting the Mindbody Payment Processing Card Updater feature. All payment processing is still functioning properly, and only those Mindbody customers with the Card Updater add-on feature will be impacted by this issue. The Card Updater feature has been temporarily disabled in order for our engineers to perform critical updates to the service. While the Card Updater feature is temporarily disabled, those consumer credit cards that would normally be automatically updated will be queued up to be updated as soon as service is re-enabled. Consumer Credit Cards can be updated manually in the system during this time. We are working diligently to perform updates as soon as possible, and appreciate your patience as we work to restore service to this system. Our next communications update will be on Thursday March 24, 2022, at 12:00PM PDT.

Thu, Mar 24, 2022, 12:31 AM(18 hours earlier)

Monitoring

We have identified an issue impacting Mindbody Payment Processing. Our engineering teams have temporarily disabled the Card Updater feature in order to perform critical updates to the service. All payment processing will still function as intended and Consumers credit cards will still be queued up to be updated when we re-enable the service. We are working to perform the updates as soon as possible. Our next communications update will be on Monday, March 28, 2022, at 12:00PM PDT.

Wed, Mar 23, 2022, 11:50 PM(40 minutes earlier)