Support Emails
Resolved

The incident has been resolved.

Thu, Sep 14, 2023, 04:41 PM
(2 years ago)
·
Affected components

No components marked as affected

Updates

Resolved

The incident has been resolved.

Thu, Sep 14, 2023, 04:41 PM

Monitoring

Our engineering teams have implemented a fix to our email ticketing system. Some Mindbody customers may receive a "violation of security and policy settings" response email when sending an email to support@mindbodyonline.com while the system catches up. Thank you for your patience while we work to restore services. Our next update will be at 10:30AM PDT.

Thu, Sep 14, 2023, 04:30 PM(10 minutes earlier)

Identified

We have identified an issue impacting our email ticketing system. Mindbody customers are receiving a "violation of security and policy settings" response email when sending an email to support@mindbodyonline.com. Our engineering teams are working to implement a fix. Thank you for your patience while we work to restore services. Our next update will be at 9:30AM PDT.

Thu, Sep 14, 2023, 03:26 PM(1 hour earlier)