All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for MINDBODY’s client sites, online services, and mobile apps. If MINDBODY is experiencing performance issues in any of these areas, it will be noted here.


To get real-time answers to frequently asked questions about your MINDBODY software, to search our extensive knowledge base, or to report a problem, please visit our Support Center. There you can also find contact information for MINDBODY’s 24x7x365 worldwide technical support team.


All systems operational, yet you’re still having trouble? Visit our Troubleshooting Guide.


You can find the status of FitMetrix products and services on the FitMetrix Status Page.

MINDBODY web software Operational
API Operational
MINDBODY Business App Operational
MINDBODY App Operational
MINDBODY corporate site Operational
Branded Web Operational
Branded App Operational
Class Check-In App Operational
Payment Processing Operational
Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 9, 2020

No incidents reported today.

Apr 8, 2020

No incidents reported.

Apr 7, 2020
TSYS Payment Processing
Resolved - Some Mindbody clients in North, Central and South America may have received a Decline code for autopays processed Tuesday, April 7, 2020. Clients are able to run autopays manually using the autopay page. We apologize for any inconvenience this may cause. Thank you for your patience!
Apr 7, 11:15 PDT
Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020
EziDebit Payment Processor Maintenance
Completed - The scheduled maintenance has been completed.
Apr 4, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 04:30 PDT
Scheduled - Our payment processor EziDebit has scheduled maintenance on Saturday, April 4th, 2020 between 4:30AM and 9:00AM Pacific Daylight Time (UTC -7). During this time, subscribers using EziDebit for payment processing in the Asia Pacific region may experience delays in real-time payments and autopay services. We apologize for any inconvenience this may cause - thanks for bearing with us!
Apr 1, 12:52 PDT
Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020
Issues booking classes using Mindbody App or Mindbody.io
Resolved - The Mindbody Engineering Team has implemented a fix and services are fully operational.
Mar 29, 16:12 PDT
Investigating - Mindbody customers utilizing the Mindbody App or Mindbody.io may be experiencing error booking classes. We have an incident response team engaged and working on a fix. Thank you for your patience while we work to restore services.
Mar 29, 15:13 PDT
Planned Maintenance
Completed - The maintenance has completed successfully ahead of schedule.
Mar 29, 00:09 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 21:00 PDT
Scheduled - We’ve scheduled some maintenance on Saturday, March 28th, 2020 from 09:00 PM to 01:00 AM Pacific Daylight Time. There may be interruptions to all MINDBODY services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Mar 25, 10:22 PDT
Mar 28, 2020
Planned Regional Maintenance – North, Central and South America
Completed - The scheduled maintenance has been completed.
Mar 28, 00:09 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 22:01 PDT
Scheduled - This week, we’ll be conducting planned maintenance for MINDBODY subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to occur during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Mar 25, 11:35 PDT
Mar 27, 2020
Planned Regional Maintenance – Europe, Middle East and Africa
Completed - The scheduled maintenance is completed.
Mar 27, 16:37 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 15:01 PDT
Scheduled - This week, we’ll be conducting planned maintenance for MINDBODY subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Mar 25, 11:33 PDT
Planned Regional Maintenance – Asia Pacific
Completed - Scheduled maintenance is completed.
Mar 27, 09:34 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 08:00 PDT
Scheduled - This week, we’ll be conducting planned maintenance for MINDBODY subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Mar 25, 11:27 PDT
Mar 26, 2020

No incidents reported.

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