All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody's client sites, online services, and mobile apps. If Mindbody is experiencing performance issues in any of these areas, it will be noted here.


To get real-time answers to frequently asked questions about your Mindbody software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team. Due to the effects of the COVID-19 pandemic, an update to our customer support team's availability will start on March 25, 2020.

Our updated Mindbody phone support hours will be:

Americas - 8:00AM to 8:00PM ET
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM AEST

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.


You can find the status of Booker products and services on the Booker Status Page.

You can find the status of FitMetrix products and services on the FitMetrix Status Page.

You can find the status of Frederick products and services on the Frederick Status Page.

Mindbody Web Software Operational
Mindbody API Operational
Mindbody Business App Operational
Mindbody App Operational
Mindbody Corporate Website Operational
Mindbody Branded Web Operational
Mindbody Branded App Operational
Mindbody Class Check-In App Operational
Mindbody Payment Processing Operational
Mindbody Webhooks Operational
Mindbody Video - Virtual Wellness Platform Operational
Mindbody Consumer Web ? Operational
Messenger[ai] ? Operational
Reserve with Google Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 25, 2021

No incidents reported today.

Sep 24, 2021

No incidents reported.

Sep 23, 2021
Resolved - The previous issue impacting Mindbody Web Software has been resolved. Thank you for your patience while we worked to restore service to full functionality.
Sep 23, 16:49 PDT
Monitoring - We have implemented a fix and monitoring to ensure system stability.
Sep 23, 16:37 PDT
Update - This issue is still being investigated. Thank you for your patience as we continue to work towards restoring services!
Sep 23, 16:05 PDT
Update - We are continuing to investigate this issue. Thank you for your patience while we work to restore services!
Sep 23, 15:20 PDT
Investigating - We are currently investigating an issue impacting Mindbody Web Software. Some Mindbody Subscribers may intermittently experience a blank page navigating through the Mindbody Web Software. Upon refreshing the page, Subscribers will be able to successfully continue navigating the Mindbody Web Software. We are working to diagnose the problem and restore systems to full functionality as soon as possible.
Sep 23, 14:38 PDT
Sep 22, 2021
Resolved - Between 3:15PM - 3:57PM Pacific Daylight Time, some Mindbody Subscribers in the Asia Pacific region may have experienced issues logging into their Mindbody Web Software studios. We apologize for any inconvenience this may have caused.
Sep 22, 16:07 PDT
Sep 21, 2021
Completed - Reserve with Google's planned maintenance has completed.
Sep 21, 12:21 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 13:45 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 17, 13:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 12:30 PDT
Scheduled - Reserve with Google is currently in maintenance. Please visit the Mindbody App or Consumer web to find, schedule and book classes.
Sep 17, 12:29 PDT
Resolved - The 3rd party upstream provider has resolved the previous issue impacting the Mindbody Web Software, Mindbody Branded Web, Mindbody Branded App, Mindbody App, Mindbody Business App, and Mindbody API. Thank you for your patience as they worked to restore services.
Sep 21, 11:20 PDT
Update - We are continuing to work with the 3rd party upstream provider to restore services as soon as possible. Thank you for your patience!
Sep 21, 11:04 PDT
Identified - We have identified a 3rd party upstream provider that is experiencing issues, causing Mindbody services to be impacted. We are working with the upstream provider to restore services as soon as possible. Thank you for your patience!
Sep 21, 10:11 PDT
Update - We are continuing to investigate this issue. Mindbody Consumers using Mindbody Branded Apps will experience an error when attempting to login. Thank you for your patience as we work to restore services!
Sep 21, 09:42 PDT
Investigating - We are currently investigating an issue impacting Mindbody Web Software, Mindbody Branded Web, Mindbody Branded App, Mindbody App, and Mindbody API. Some Consumers and Subscribers may experience slow page load times navigating through the affected Mindbody services. We are working to diagnose the problem and restore systems to full functionality as soon as possible.
Sep 21, 08:53 PDT
Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Completed - The scheduled maintenance has been completed.
Sep 17, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 15:04 PDT
Scheduled - Reserve with Google is currently in maintenance. Please visit the Mindbody App or Consumer Web to find, schedule and book classes.
Sep 15, 14:53 PDT
Sep 16, 2021

No incidents reported.

Sep 15, 2021
Sep 14, 2021
Resolved - The previous issue impacting Subscribers and Partners from using Public API, Branded App, Business Web and Business App has been resolved. Thank you for your patience while we worked to restore service to full functionality.
Sep 14, 05:46 PDT
Investigating - We are currently investigating an issue with Public API, Branded App, Branded Web and Business App. We are working to diagnose the problem and restore systems to full functionality as soon as possible.
Sep 14, 05:19 PDT
Sep 13, 2021
Completed - The scheduled maintenance has been completed.
Sep 13, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 19:00 PDT
Scheduled - We’ve scheduled maintenance on Monday, September 13, 2021 from 07:00 PM to 08:00 PM Pacific Daylight Time. There may be interruptions to Messenger[ai] while we work to keep things smooth, safe, and quick—thanks for bearing with us!
Sep 8, 12:14 PDT
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.