All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody, Booker, and FitMetrix studios, online services, and mobile apps. If Mindbody, Booker, or Fitmetrix is experiencing performance issues in any of these areas, it will be noted here.


To get real-time answers to frequently asked questions about your Mindbody, Booker, or FitMetrix software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team.

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

Mindbody Operational
Mindbody Web Software - Asia Pacific Operational
Mindbody Web Software - Europe, Middle East, and Africa Operational
Mindbody Web Software - North, Central, and South America Operational
Mindbody API Operational
Mindbody Payment Processing Operational
Mindbody Business App Operational
Mindbody App Operational
Mindbody Branded App Operational
Mindbody Class Check-In App Operational
Mindbody Webhooks Operational
Mindbody Branded Web Operational
Mindbody Consumer Web ? Operational
Mindbody Corporate Tools Operational
Mindbody Website Operational
Mindbody Video - Virtual Wellness Platform Operational
Booker Operational
Booker Web Software Operational
Booker API Operational
Booker Mobile App Operational
Booker Branded App Operational
Booker Payment Processing Operational
Booker Online Booking Operational
Booker Reservationist Booking Operational
FitMetrix Operational
FitMetrix Web Software Operational
FitMetrix API Operational
FitMetrix Branded Mobile App Operational
FitMetrix Admin Portal Operational
FitMetrix Trainer Portal Operational
FitMetrix In-Studio Solutions Operational
FitMetrix Webhooks Operational
Insights Operational
Marketing Suite ? Operational
Messenger[ai] ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 13, 2025

No incidents reported today.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025
Resolved - All failed direct debit and SEPA autopays have been successfully reprocessed. Thank you for your patience while we worked to restore services.
Feb 3, 08:41 PST
Monitoring - Our engineering teams have successfully implemented a fix. We are currently working to restore any failed automatic payments affected by this issue.

Thank you for your patience while we work to restore services. Our next update will be at 9:00AM PT.

Feb 3, 05:53 PST
Identified - We have identified an issue impacting Mindbody Payment Processing. Some Mindbody customers may see declines in their autopay detail report for Direct Debit and SEPA automatic payments. We are currently working to implement a fix and restore any failed automatic payments.

As a workaround, to successfully process these declined automatic payments, please rerun them manually through the autopay detail report.

Thank you for your patience while we work to restore services. Our next update will be at 4:00AM PT.

Feb 3, 02:35 PST
Feb 2, 2025

No incidents reported.

Feb 1, 2025
Resolved - This incident is now resolved
Feb 1, 14:43 PST
Monitoring - The incident response team have applied a fix to the issue, resolving impact and will continue to monitor.
Feb 1, 13:05 PST
Identified - Mindbody incident responders have identified the issue and working to resolve. Next update will be done at 1:30PM PT or as additional information becomes available.
Feb 1, 12:32 PST
Investigating - Mindbody incident responders are investigating the intermittent issues impacting customers attempting to access the Booker Web Software.

The next update will be provided at 12:30PM PT.

Feb 1, 11:30 PST
Resolved - This issue impacting Booker Web Software has been resolved.
Feb 1, 11:17 PST
Identified - Incident responders have identified the issue and working to resolve. Next update will be provided at 11:30AM PT or as additional information becomes available.
Feb 1, 10:33 PST
Investigating - Mindbody is aware and investigating an issue impacting Booker. At this time customers may experience intermittent issues when attempting to access Booker.

The next update will be provided at 10:30AM PT.

Feb 1, 09:42 PST
Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.