All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for MINDBODY’s client sites, online services, and mobile apps. If MINDBODY is experiencing performance issues in any of these areas, it will be noted here.


To get real-time answers to frequently asked questions about your MINDBODY software, to search our extensive knowledge base, or to report a problem, please visit our Support Center. There you can also find contact information for MINDBODY’s 24x7x365 worldwide technical support team.


All systems operational, yet you’re still having trouble? Visit our Troubleshooting Guide.


You can find the status of FitMetrix products and services on the FitMetrix Status Page.

MINDBODY web software Operational
API Operational
MINDBODY Business App Operational
MINDBODY App Operational
MINDBODY corporate site Operational
Branded Web Operational
Branded App Operational
Class Check-In App Operational
Payment Processing Operational
Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Ezidebit- Planned Maintenance Nov 15, 10:00-11:30 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 14, 14:25 PST
Scheduled - Ezidebit has scheduled planned maintenance for their Annual Disaster Recovery Test.
MINDBODY subscribers who use Ezidebit as their payment processor in APAC and AUST may experience a few moments of downtime for real-time transactions during Ezidebits scheduled maintenance. During this time, transactions that error will need to be re-submitted. Daily processing of autopays and autobatches will be delayed by 1 business day.
Planned Start: November 16, 2019 5:00AM AEST
Expected End: November 16, 2019 6:30AM AEST
Nov 14, 14:24 PST
Past Incidents
Nov 15, 2019

No incidents reported today.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019
Client Sites - Investigating
Resolved - Our previous issue related to some MINDBODY subscribers in the North American region experiencing site slowness is now resolved. We apologize for any inconvenience this may have caused.
Nov 12, 17:16 PST
Investigating - Some MINDBODY subscribers in the North, Central, and South American region are experiencing slower than normal page load times. We are working to diagnose the problem and restore systems to full functionality as soon as possible.
Nov 12, 15:18 PST
Nov 11, 2019

No incidents reported.

Nov 10, 2019
Planned Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 21:00 PST
Scheduled - This week, we’ll be conducting planned maintenance for MINDBODY subscribers starting 9 PM PST on Saturday November 9th, concluding at 2 AM PST on Sunday, November 10th. There may be interruptions to all MINDBODY services during this time. Some clients in North, Central or South America will be unable to access their MINDBODY services between 9 PM and 11 PM PST. Thank you for your patience while we work to keep things smooth, safe, and quick.

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Nov 5, 17:17 PST
Nov 8, 2019

No incidents reported.

Nov 7, 2019
Slow Page Load Times
Resolved - Our previous issues related to the North American region site slowness and timeouts have been resolved. We apologize for any inconvenience that this has caused.
Nov 7, 14:04 PST
Update - Some MINDBODY customers in the North America region may experience slow page load times or timeouts. The MINDBODY incident response team is aware of the issue and are currently implementing a solution. We apologize for an inconvenience that this is causing.
Nov 7, 13:46 PST
Update - Some MINDBODY customers in the North America region are reporting slow page load times. The MINDBODY incident response team is aware of the issue and are currently implementing a solution. We apologize for an inconvenience that this is causing
Nov 7, 10:30 PST
Identified - Some MINDBODY customers in the North America region are reporting slow page load times. The MINDBODY incident response team is aware of the issue and are currently working on a solution. We apologize for an inconvenience that this is causing
Nov 7, 09:20 PST
New Consumer Search
Resolved - Our previous issues related to the new consumer search functionality have now been resolved. We apologize for any inconvenience that this has caused.
Nov 7, 08:54 PST
Identified - We have identified the issue and are currently working on a fix. Some customers may experience degraded performance for the next hour whilst we roll out the update.
Nov 7, 07:00 PST
Investigating - Some MINDBODY subscribers who utilize the new consumer search functionality are unable to search for their customers. Customers who are using the older version of consumer search are not impacted by this event.

For customers using the new search functionality there is workaround for the time being:

Workaround instructions:
1. Go to Retail page
2. Click into search on Retail (NOT top left)
3. Click "Switch back for now" in modal that appears
4. Click "No feedback" (Or "Share Feedback")

The MINDBODY incident response team is actively working towards a resolution. We will continue to provide updates here and apologize for any inconvenience that this is causing.
Nov 7, 06:21 PST
Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019
New Consumer Search
Resolved - Previous issues with the new consumer search feature should now be resolved as we have returned to full functionality. We apologize for the inconvenience that this has caused.
Nov 4, 13:41 PST
Identified - The MINDBODY incident response team has identified the cause of the issue and are currently working with a third party vendor to remedy the situation. We hope to have this issue resolved soon. In the meantime, customers that are impacted are encouraged to use the following workaround:

1. Go to Retail page
2. Click into search on Retail (NOT top left)
3. Click "Switch back for now" in modal that appears
4. Click "No feedback" (Or "Share Feedback")

We will continue to provide updates here and apologize for any inconvenience that this is causing.
Nov 4, 12:05 PST
Investigating - Some MINDBODY subscribers who utilize the new consumer search functionality are unable to search for their customers. Customers who are using the older version of consumer search are not impacted by this event.

For customers using the new search functionality there is workaround for the time being:

Workaround instructions:
1. Go to Retail page
2. Click into search on Retail (NOT top left)
3. Click "Switch back for now" in modal that appears
4. Click "No feedback" (Or "Share Feedback")

The MINDBODY incident response team is actively working towards a resolution. We will continue to provide updates here and apologize for any inconvenience that this is causing.
Nov 4, 11:34 PST
Nov 3, 2019
API - Resolved
Resolved - Our earlier API service issues affecting making edits to client profiles have been resolved.
Nov 3, 18:19 PST
Update - We are continuing to investigate this issue.
Nov 3, 18:16 PST
Update - Our earlier API service issues affecting making edits to client profiles have been resolved.
Nov 3, 18:13 PST
Investigating - We’re experiencing an issue with our API services. This is affecting some MINDBODY sites using cross-regional functionality. If you are having trouble editing client profile information, we have received reports that trying to edit the profile again has worked. We’re actively working to find the problem and resolve it.
Nov 3, 17:50 PST
Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

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