Mindbody Status

All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody's client sites, online services, and mobile apps. If Mindbody is experiencing performance issues in any of these areas, it will be noted here.

To get real-time answers to frequently asked questions about your Mindbody software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team. Due to the effects of the COVID-19 pandemic, an update to our customer support team's availability will start on March 25, 2020.

Our updated Mindbody phone support hours will be:

Americas - 8:00AM to 8:00PM ET
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM AEST

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

You can find the status of Booker products and services on the Booker Status Page.

You can find the status of FitMetrix products and services on the FitMetrix Status Page.

Mindbody Web Software Operational

Mindbody API Operational

Mindbody Business App Operational

Mindbody App Operational

Mindbody Website Operational

Mindbody Enterprise Solutions Operational

Mindbody Branded Web Operational

Mindbody Branded App Operational

Mindbody Class Check-In App Operational

Mindbody Payment Processing Operational

Mindbody Webhooks Operational

Mindbody Video - Virtual Wellness Platform Operational

Mindbody Consumer Web Operational

Messenger[ai] Operational

Reserve with Google Operational

Marketing Suite Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 24, 2022

No incidents reported today.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

Mindbody Web Software

Resolved - We have resolved the previous issue impacting Mindbody Web Software, Mindbody App, Mindbody Consumer Web, Branded App. Thank you for your patience while we worked to restore services to full functionality.
Sep 21, 22:45 PDT

Update - Our Engineering teams have implemented a fix and are continuing to monitor our systems for stability. Mindbody Subscribers may experience slow response times while logging into Mindbody Web Software. Subscribers may experience intermittent errors while logging into Branded App, Mindbody Consumer Web, and Mindbody App. Thank you for your patience while we work to restore services. Our next update will be at 11:00 PM PDT.
Sep 21, 21:54 PDT

Monitoring - Our Engineering teams continue to implement a fix for an issue impacting Mindbody Web Software, Mindbody App, Mindbody Consumer Web, and Branded App. We are monitoring our systems for stability. Mindbody Subscribers may experience slow response times while logging into Mindbody Web Software. Subscribers may experience intermittent errors while logging into Branded App, Mindbody Consumer Web, and Mindbody App. Thank you for your patience while we work to restore services. Our next update will be at 10:00 PM PDT.
Sep 21, 20:53 PDT

Update - Our Engineering teams are working towards implementing a fix. Mindbody Subscribers may experience slow response times while logging into Mindbody Web Software. Subscribers may experience intermittent errors while logging into Branded App, Mindbody Consumer Web, and Mindbody App. Thank you for your patience while we work to restore services. Our next update will be at 09:00 PM PDT.
Sep 21, 20:32 PDT

Update - Our Engineering teams are continuing to investigate an issue impacting Mindbody Web Software, Mindbody App, Mindbody Consumer Web, and Branded App. Mindbody Subscribers may experience slow response times while logging into Mindbody Web Software. Subscribers may experience intermittent errors while logging into Branded App, Mindbody Consumer Web, and Mindbody App. Thank you for your patience while we work to restore services. Our next update will be at 08:30 PM PDT.
Sep 21, 20:01 PDT

Update - We are diligently continuing to investigate an issue impacting Mindbody Web Software, Mindbody App, and Branded App. Mindbody Subscribers may experience slow response times while logging into Mindbody Web Software. Subscribers may experience intermittent errors while logging into Branded App and Mindbody App. Thank you for your patience while we work to restore services. Our next update will be at 08:00 PM PDT.
Sep 21, 19:34 PDT

Update - We are continuing to investigate an issue impacting Mindbody Web Software and Branded App. Mindbody Subscribers may experience slow response times while logging into Mindbody Web Software. Subscribers may experience intermittent errors while logging into Branded App. Thank you for your patience while we work to restore services. Our next update will be at 08:00 PM PDT.
Sep 21, 19:19 PDT

Update - We are continuing to investigate an issue impacting Mindbody Web Software. Mindbody Subscribers may experience slow response time while logging into Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 07:45 PM PDT.
Sep 21, 19:11 PDT

Investigating - We are investigating an issue impacting Mindbody Web Software. Mindbody Subscribers may experience slow response time while logging into Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 07:10 PM PDT.
Sep 21, 18:43 PDT

Sep 20, 2022

No incidents reported.

Sep 19, 2022

Mindbody Web Software

Resolved - Our third party provider AWS has resolved the previous issue impacting Mindbody Web Software. Thank you for your patience while the vendor worked to restore services to full functionality.
Sep 19, 16:29 PDT

Update - We have identified the issue that impacted Mindbody Web Software was caused by our third party vendor AWS. Between 2:30 to 2:40 PM PDT, Mindbody Subscribers may have experienced intermittent errors or slow page load times when navigating through the Mindbody Web software. Our Engineers are continuing to monitor services while continuing to work with AWS on root cause. Our next update will be at 5:00 PM PDT
Sep 19, 15:53 PDT

Monitoring - We have resolved the issue impacting Mindbody Web Software. Mindbody Subscribers may have experienced issues accessing their sites.
Our Engineers are monitoring services to validate full functionality. Our next update will be at 4:00 PM PDT
Sep 19, 15:20 PDT

Investigating - We are investigating an issue impacting Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 3:30 PM PDT.
Sep 19, 14:50 PDT

Sep 18, 2022

Mindbody Business App

Resolved - The previous issue impacting the Mindbody Business App has been resolved. Thank you for your patience while we worked to restore service to full functionality.
Sep 18, 18:19 PDT

Update - Our Engineering teams continue to investigate the issue impacting the Mindbody Business App. Some Mindbody Subscribers may experience intermittent error when accessing the Mindbody Business App. As a workaround Subscribers can access the Mindbody Web Software in Business mode. Thank you for your patience while we work to restore services. Our next update will be at 07:00 PM PDT.
Sep 18, 18:00 PDT

Update - We continue to investigate an issue impacting the Mindbody Business App. Mindbody Subscribers unable to access the Mindbody Business App. As a workaround Subscribers can access the Mindbody Web Software in Business mode. Thank you for your patience while we work to restore services. Our next update will be at 06:00 PM PDT.
Sep 18, 16:59 PDT

Investigating - We are investigating an issue impacting Mindbody Business App. Thank you for your patience while we work to restore services. Our next update will be at 05:00 PM PDT.
Sep 18, 16:31 PDT

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

No incidents reported.

Sep 14, 2022

No incidents reported.

Sep 13, 2022

Mindbody Payment Processing

Resolved - The third party payment vendor has resolved the previous issue impacting Mindbody Payment Processing. Thank you for your patience while the vendor worked to restore services to full functionality.
Sep 13, 23:05 PDT

Identified - We have identified an issue with payment processing vendor impacting Mindbody Payment Processing. A small subset of Mindbody Subscribers in the Asia Pacific region are experiencing intermittent errors related to direct debit payments. Thank you for your patience while we work to restore services. Our next update will be posted as we receive updates from our vendor.
Sep 13, 21:48 PDT

Update - We are continuing to investigate an issue impacting Mindbody Payment Processing. Some Mindbody Subscribers in the Asia Pacific region may experience intermittent errors with direct debit payments. Thank you for your patience while we work to restore services. Our next update will be at 09:30 PM PDT.
Sep 13, 20:58 PDT

Investigating - We are investigating an issue impacting Mindbody Payment Processing. Thank you for your patience while we work to restore services. Our next update will be at 09:00 PM PDT.
Sep 13, 20:35 PDT

Sep 12, 2022

No incidents reported.

Sep 11, 2022

Mindbody Payment Processing

Resolved - We have resolved the previous issue impacting Mindbody Payment Processing effecting the APAC Region. Thank you for your patience while we worked to restore service to full functionality.
Sep 11, 19:10 PDT

Update - We have identified an issue Mindbody Payment Processing affecting the APAC region. Our Engineering teams are working to implement a fix to restore systems to full functionality as soon as possible. Our next update will be at 7:30 PM PDT.
Sep 11, 18:23 PDT

Update - We have identified an issue Mindbody Payment Processing affecting the APAC region. Thank you for your patience while we work to restore services. Our next update will be at 6:30 PM PDT.
Sep 11, 18:03 PDT

Identified - We have identified an issue Mindbody Payment Processing. Thank you for your patience while we work to restore services. Our next update will be at 6:30 PM PDT.
Sep 11, 18:00 PDT

Mindbody Marketing Suite

Completed - The scheduled maintenance has been completed.
Sep 11, 19:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 16:00 PDT

Scheduled - We have scheduled maintenance on Sunday, September 11, 2022, from 4:00 PM to 7:00 PM Pacific Daylight Time. There may be interruptions to all Marketing Suite services while we work to keep things smooth, safe, and quick—thanks for bearing with us!
Sep 1, 14:55 PDT

Sep 10, 2022

Planned Regional Maintenance – North, Central and South America

Completed - The scheduled maintenance has been completed.
Sep 10, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 22:00 PDT

Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to occur during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions. If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Sep 1, 16:40 PDT