Mindbody Status

All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody's client sites, online services, and mobile apps. If Mindbody is experiencing performance issues in any of these areas, it will be noted here.

To get real-time answers to frequently asked questions about your Mindbody software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team. Due to the effects of the COVID-19 pandemic, an update to our customer support team's availability will start on March 25, 2020.

Our updated Mindbody phone support hours will be:

Americas - 8:00AM to 8:00PM ET
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM AEST

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

You can find the status of Booker products and services on the Booker Status Page.

You can find the status of FitMetrix products and services on the FitMetrix Status Page.

You can find the status of Frederick products and services on the Frederick Status Page.

Mindbody Web Software Operational

Mindbody API Operational

Mindbody Business App Operational

Mindbody App Operational

Mindbody Website Operational

Mindbody Enterprise Solutions Operational

Mindbody Branded Web Operational

Mindbody Branded App Operational

Mindbody Class Check-In App Operational

Mindbody Payment Processing Operational

Mindbody Webhooks Operational

Mindbody Video - Virtual Wellness Platform Operational

Mindbody Consumer Web Operational

Messenger[ai] Operational

Reserve with Google Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 17, 2022

No incidents reported today.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

Mindbody Payment Processing

Resolved - The previous issue impacting Mindbody Payment Processing has been resolved. Thank you for your patience while we worked to restore services!
Jan 13, 21:57 PST

Identified - We have identified the issue impacting Mindbody Payment Processing. Some Mindbody Subscribers using Stripe as their payment processor may experience errors processing transactions through the Stripe card reader (Veriphone P400). As a workaround, Mindbody Subscribers are able to manually enter in the credit card information to successfully process the payment. Thank you for your patience while we work to restore services.
Jan 13, 21:30 PST

Investigating - We are investigating an issue impacting Mindbody Payment Processing. Thank you for your patience while we work to restore services. Our next update will be at 09:45 PM PST.
Jan 13, 21:19 PST

Mindbody Web Software & Mindbody API

Resolved - Between 4:45PM and 5:08PM Pacific Standard Time we identified a third-party upstream provider experiencing an issue impacting the Mindbody Web Software and Mindbody API services. Some Mindbody Consumers, Subscribers, and Partners may have experienced slower than normal page load times or intermittent errors using the Mindbody Web Software or Mindbody API. We apologize for any inconvenience this may have caused!
Jan 13, 17:33 PST

Cancelled: Planned Maintenance

Completed - The scheduled maintenance for Saturday, January 15, 2022 has been cancelled. We apologize for any inconvenience this may have caused.
Jan 13, 13:58 PST

Scheduled - We’ve scheduled maintenance on Saturday, January 15, 2022, from 09:00 PM to Sunday, January 16, 01:00 AM Pacific Standard Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Jan 11, 12:57 PST

Cancelled: Planned Regional Maintenance – Europe, Middle East and Africa

Completed - The scheduled regional maintenance for Europe, Middle East and Africa has been cancelled. We apologize for any inconvenience this may have caused.
Jan 13, 11:00 PST

Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Jan 10, 13:45 PST

Cancelled: Planned Regional Maintenance – North, Central and South America

Completed - The scheduled regional maintenance for North, Central and South America has been cancelled. We apologize for any inconvenience this may have caused!
Jan 13, 10:58 PST

Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to occur during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Jan 10, 13:47 PST

Cancelled: Planned Regional Maintenance – Asia Pacific

Completed - The scheduled regional maintenance for Asia Pacific has been cancelled. We apologize for any inconvenience this may have caused!
Jan 13, 10:55 PST

Jan 12, 2022

Mindbody API

Resolved - The previous issue impacting Mindbody API is now resolved. Some Mindbody Partners attempting to access data from sites in the North, Central, and South American region may have experienced an error attempting to access Mindbody API data. Upon a reattempt to retrieve the data, it would have been successful. Thank you for your patience while we worked to restore service to full functionality.
Jan 12, 03:00 PST

Investigating - We are investigating an issue impacting Mindbody API. Thank you for your patience while we work to restore services. Our next update will be at 02:50 AM PST.
Jan 12, 02:24 PST

Jan 11, 2022

No incidents reported.

Jan 10, 2022

Mindbody Web Software

Resolved - Between 9:30 AM and 3:22 PM Pacific Standard Time, a small subset of Mindbody Subscribers in the Asia Pacific region may have been unable to access their studio. We apologize for any inconvenience this may have caused.
Jan 10, 15:37 PST

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.

Jan 5, 2022

Mindbody Payment Processing

Resolved - The previous issue impacting Mindbody Payments Processing is now resolved. Thank you for your patience while we worked to restore service to full functionality.
Jan 5, 15:18 PST

Update - We are continuing to investigate an issue impacting Mindbody Payment Processing. Some Mindbody Subscribers may experience intermittent errors opening client profile pages or processing credit card payments. Thank you for your patience while we work to restore services. The next update will be at 15:15 PST.
Jan 5, 14:49 PST

Investigating - We're investigating an issue impacting Mindbody Payment Processing. Thank you for your patience while we work to restore services. Our next update will be at 15:00 PST.
Jan 5, 14:23 PST

Mindbody Payment Processing

Resolved - The previous issue impacting Mindbody Payments Processing is now resolved. Some Subscribers and Consumers may have experienced issues while adding items to the checkout cart, however a quick refresh of the page would have resolved the issue. Thank you for your patience while we worked to restore service to full functionality.
Jan 5, 10:52 PST

Investigating - We are investigating an issue impacting Mindbody Payment Processing. ETA to recovery is yet to be advised. Please continue to monitor the internal status page for further updates. Our next update will be at 11:00 AM PST.
Jan 5, 10:29 PST

Jan 4, 2022

No incidents reported.

Jan 3, 2022

No incidents reported.