All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody's client sites, online services, and mobile apps. If Mindbody is experiencing performance issues in any of these areas, it will be noted here.


To get real-time answers to frequently asked questions about your Mindbody software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team. Due to the effects of the COVID-19 pandemic, an update to our customer support team's availability will start on March 25, 2020.

Our updated Mindbody phone support hours will be:

Americas - 8:00AM to 8:00PM ET
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM AEST

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.


You can find the status of Booker products and services on the Booker Status Page.

You can find the status of FitMetrix products and services on the FitMetrix Status Page.

You can find the status of Frederick products and services on the Frederick Status Page.

Mindbody Web Software Operational
Mindbody API Operational
Mindbody Business App Operational
Mindbody App Operational
Mindbody Corporate Website Operational
Mindbody Branded Web Operational
Mindbody Branded App Operational
Mindbody Class Check-In App Operational
Mindbody Payment Processing Operational
Mindbody Webhooks Operational
Mindbody Video - Virtual Wellness Platform Operational
Mindbody Consumer Web ? Operational
Messenger[ai] ? Operational
Reserve with Google Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Maintenance May 10, 19:00-22:00 PDT
We’ve scheduled maintenance on Monday, May 10, 2021 from 7:00 PM to 10:00 PM Pacific Daylight Time. There may be interruptions to Mindbody Consumer Web while we work to keep things smooth, safe, and quick—thanks for bearing with us!
Posted on May 7, 18:07 PDT
Past Incidents
May 8, 2021

No incidents reported today.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021
Resolved - Between 00:00 AM PDT and 00:15 AM PDT on May 5, 2021, Mindbody Public API experienced service degradation. Partners may have received an error when attempting to use Mindbody API services. Thank you for your patience while we worked to restore services to full functionality.
May 5, 01:24 PDT
May 4, 2021
Resolved - The previous sporadic issue impacting Consumer's and Subscriber's ability to log-in as a result of an upstream vendor experiencing a broad service interruption impacting multiple software providers is now resolved. Thank you for your patience while we worked to identify a workaround to restore service to full functionality.
May 4, 21:03 PDT
Update - We have identified an issue with an upstream vendor who is currently experiencing a service interruption impacting global partners. New log-in attempts to Mindbody Web Software, Mindbody App, Mindbody Business App, and Mindbody Branded App may experience intermittent errors. Mindbody Subscribers and Consumers already logged in are able to navigate the software successfully. We are working with the vendor to restore systems to full functionality as soon as possible. We apologize for the inconvenience.
May 4, 20:24 PDT
Identified - We have identified an issue with an upstream vendor who is currently experiencing a service interruption impacting global partners. New log-in attempts to Mindbody Web Software, Mindbody App, Mindbody Business App, and Mindbody Branded App may experience intermittent errors. We are working with the vendor to restore systems to full functionality as soon as possible. We apologize for the inconvenience.
May 4, 19:40 PDT
Update - We are continuing to investigate an issue impacting Mindbody Web Software, Mindbody App, Mindbody Business App, and Mindbody Branded App impacting Subscribers and Consumers ability to log in. We are working to diagnose the problem and restore systems to full functionality as soon as possible. We apologize for the inconvenience.
May 4, 19:04 PDT
Investigating - We are currently investigating an issue with Mindbody Web Software, Mindbody Business App, and Mindbody Consumer app impacting Subscribers and Consumers ability to log in. We are working to diagnose the problem and restore systems to full functionality as soon as possible. We apologize for the inconvenience.
May 4, 18:14 PDT
May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021
Completed - The scheduled maintenance has been completed
May 1, 22:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 21:00 PDT
Update - We have made an update to our planned maintenance schedule on May 1, 2021.

Driven by the need for faster to market product improvements, dynamic scalability, and innovation acceleration, Mindbody is migrating to AWS. Our second planned maintenance window will take approximately 45 minutes on May 1, 2021 between 9:00 PM and 12:00 AM PDT (likely during the first hour).

During this time:

Mindbody core software data will not be updatable during this downtime.

For example, schedule information will not reflect any changes when a customer schedules or cancels a class or appointment. Additionally, you will not be able to manage franchise fees. 

The Mindbody app, the Virtual Wellness Platform, and VOD content will be available during this time.

If a customer makes a change to a class or appointment from an unaffected tool those changes will be reflected in the core software after the downtime completes.

Throughout this entire timeframe you may experience additional intermittent interruptions where you are not able to access Mindbody software.

Impacted services: Mindbody Web Software, Mindbody Enterprise Solutions and Mindbody Webhooks.

We’re sorry for the disruption and thank you for your patience while our teams work to improve your experience using Mindbody products.
Apr 27, 18:07 PDT
Scheduled - Driven by the need for faster to market product improvements, dynamic scalability, and innovation acceleration, Mindbody is migrating to AWS. Our second planned maintenance window will take approximately 45 minutes on May 1, 2021 between 9:00 PM and 12:00 AM PDT (likely during the first hour).
During this time:

Mindbody core software data will not be updatable during this downtime.

For example, schedule information will not reflect any changes when a customer schedules or cancels a class or appointment, and you will not be able to update your offerings (i.e., make changes to a scheduled class or appointment, adjust prices). 

The Mindbody app, the Virtual Wellness Platform, and VOD content will be available during this time.

If a customer makes a change to a class or appointment from an unaffected tool those changes will be reflected in the core software after the downtime completes.

Throughout this entire timeframe you may experience additional intermittent interruptions where you are not able to access Mindbody software.

Impacted services: Mindbody Web Software and Mindbody Webhooks

We’re sorry for the disruption and thank you for your patience while our teams work to improve your experience using Mindbody products.
Apr 26, 18:09 PDT
Apr 30, 2021
Completed - The scheduled maintenance has been completed.
Apr 30, 23:52 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 22:00 PDT
Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to occur during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Apr 26, 21:16 PDT
Completed - The scheduled maintenance has been completed.
Apr 30, 15:40 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 15:01 PDT
Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Apr 26, 21:15 PDT
Completed - The scheduled maintenance has been completed.
Apr 30, 09:03 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 08:00 PDT
Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Apr 26, 21:14 PDT
Apr 29, 2021
Resolved - The third party upstream provider has restored their email services. Between 7:00 and 8:55 PDT, Mindbody Consumers may have received delayed auto email notifications.
Apr 29, 09:08 PDT
Monitoring - Mindbody Consumers may receive delayed auto email notifications. We have identified this as a cause of an upstream third party provider. We're working with them to restore services as soon as possible. Thank you for your patience!
Apr 29, 09:02 PDT
Apr 28, 2021

No incidents reported.

Apr 27, 2021
Resolved - The incident with Messenger[ai] service is resolved. Thank you for your patience while we worked to restore service to full functionality
Apr 27, 12:07 PDT
Investigating - We are investigating an issue with Messenger[ai] service. We are working to diagnose the problem and restore systems to full functionality as soon as possible.
Apr 27, 11:08 PDT
Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

Apr 24, 2021
Resolved - Between 00:43 PDT and 12:31 PDT, Mindbody experienced a service interruption to Mindbody Webhooks. We have implemented a fix and services are fully recovered.
Apr 24, 13:31 PDT