Mindbody Status

All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody's client sites, online services, and mobile apps. If Mindbody is experiencing performance issues in any of these areas, it will be noted here.

To get real-time answers to frequently asked questions about your Mindbody software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team. Due to the effects of the COVID-19 pandemic, an update to our customer support team's availability will start on March 25, 2020.

Our updated Mindbody phone support hours will be:

Americas - 8:00AM to 8:00PM ET
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM AEST

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

You can find the status of Booker products and services on the Booker Status Page.

You can find the status of FitMetrix products and services on the FitMetrix Status Page.

You can find the status of Frederick products and services on the Frederick Status Page.

Mindbody Web Software Operational

Mindbody API Operational

Mindbody Business App Operational

Mindbody App Operational

Mindbody Corporate Website Operational

Mindbody Branded Web Operational

Mindbody Branded App Operational

Mindbody Class Check-In App Operational

Mindbody Payment Processing Operational

Mindbody Webhooks Operational

Mindbody Video - Virtual Wellness Platform Operational

Mindbody Consumer Web Operational

Messenger[ai] Operational

Reserve with Google Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Maintenance May 10, 19:00-22:00 PDT

We’ve scheduled maintenance on Monday, May 10, 2021 from 7:00 PM to 10:00 PM Pacific Daylight Time. There may be interruptions to Mindbody Consumer Web while we work to keep things smooth, safe, and quick—thanks for bearing with us!
Posted on May 7, 18:07 PDT

Past Incidents

May 8, 2021

No incidents reported today.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

Mindbody - Public API

Resolved - Between 00:00 AM PDT and 00:15 AM PDT on May 5, 2021, Mindbody Public API experienced service degradation. Partners may have received an error when attempting to use Mindbody API services. Thank you for your patience while we worked to restore services to full functionality.
May 5, 01:24 PDT

May 4, 2021

Mindbody Web Software

Resolved - The previous sporadic issue impacting Consumer's and Subscriber's ability to log-in as a result of an upstream vendor experiencing a broad service interruption impacting multiple software providers is now resolved. Thank you for your patience while we worked to identify a workaround to restore service to full functionality.
May 4, 21:03 PDT

Update - We have identified an issue with an upstream vendor who is currently experiencing a service interruption impacting global partners. New log-in attempts to Mindbody Web Software, Mindbody App, Mindbody Business App, and Mindbody Branded App may experience intermittent errors. Mindbody Subscribers and Consumers already logged in are able to navigate the software successfully. We are working with the vendor to restore systems to full functionality as soon as possible. We apologize for the inconvenience.
May 4, 20:24 PDT

Identified - We have identified an issue with an upstream vendor who is currently experiencing a service interruption impacting global partners. New log-in attempts to Mindbody Web Software, Mindbody App, Mindbody Business App, and Mindbody Branded App may experience intermittent errors. We are working with the vendor to restore systems to full functionality as soon as possible. We apologize for the inconvenience.
May 4, 19:40 PDT

Update - We are continuing to investigate an issue impacting Mindbody Web Software, Mindbody App, Mindbody Business App, and Mindbody Branded App impacting Subscribers and Consumers ability to log in. We are working to diagnose the problem and restore systems to full functionality as soon as possible. We apologize for the inconvenience.
May 4, 19:04 PDT

Investigating - We are currently investigating an issue with Mindbody Web Software, Mindbody Business App, and Mindbody Consumer app impacting Subscribers and Consumers ability to log in. We are working to diagnose the problem and restore systems to full functionality as soon as possible. We apologize for the inconvenience.
May 4, 18:14 PDT

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

Planned Maintenance

Completed - The scheduled maintenance has been completed
May 1, 22:35 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 21:00 PDT

Update - We have made an update to our planned maintenance schedule on May 1, 2021.

Driven by the need for faster to market product improvements, dynamic scalability, and innovation acceleration, Mindbody is migrating to AWS. Our second planned maintenance window will take approximately 45 minutes on May 1, 2021 between 9:00 PM and 12:00 AM PDT (likely during the first hour).

During this time:

Mindbody core software data will not be updatable during this downtime.

For example, schedule information will not reflect any changes when a customer schedules or cancels a class or appointment. Additionally, you will not be able to manage franchise fees. 

The Mindbody app, the Virtual Wellness Platform, and VOD content will be available during this time.

If a customer makes a change to a class or appointment from an unaffected tool those changes will be reflected in the core software after the downtime completes.

Throughout this entire timeframe you may experience additional intermittent interruptions where you are not able to access Mindbody software.

Impacted services: Mindbody Web Software, Mindbody Enterprise Solutions and Mindbody Webhooks.

We’re sorry for the disruption and thank you for your patience while our teams work to improve your experience using Mindbody products.
Apr 27, 18:07 PDT

Scheduled - Driven by the need for faster to market product improvements, dynamic scalability, and innovation acceleration, Mindbody is migrating to AWS. Our second planned maintenance window will take approximately 45 minutes on May 1, 2021 between 9:00 PM and 12:00 AM PDT (likely during the first hour).
During this time:

Mindbody core software data will not be updatable during this downtime.

For example, schedule information will not reflect any changes when a customer schedules or cancels a class or appointment, and you will not be able to update your offerings (i.e., make changes to a scheduled class or appointment, adjust prices). 

The Mindbody app, the Virtual Wellness Platform, and VOD content will be available during this time.

If a customer makes a change to a class or appointment from an unaffected tool those changes will be reflected in the core software after the downtime completes.

Throughout this entire timeframe you may experience additional intermittent interruptions where you are not able to access Mindbody software.

Impacted services: Mindbody Web Software and Mindbody Webhooks

We’re sorry for the disruption and thank you for your patience while our teams work to improve your experience using Mindbody products.
Apr 26, 18:09 PDT

Apr 30, 2021

Planned Regional Maintenance – North, Central and South America

Completed - The scheduled maintenance has been completed.
Apr 30, 23:52 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 22:00 PDT

Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to occur during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Apr 26, 21:16 PDT

Planned Regional Maintenance – Europe, Middle East and Africa

Completed - The scheduled maintenance has been completed.
Apr 30, 15:40 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 15:01 PDT

Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Apr 26, 21:15 PDT

Planned Regional Maintenance – Asia Pacific

Completed - The scheduled maintenance has been completed.
Apr 30, 09:03 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 08:00 PDT

Scheduled - This week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Apr 26, 21:14 PDT

Apr 29, 2021

Mindbody Notifications

Resolved - The third party upstream provider has restored their email services. Between 7:00 and 8:55 PDT, Mindbody Consumers may have received delayed auto email notifications.
Apr 29, 09:08 PDT

Monitoring - Mindbody Consumers may receive delayed auto email notifications. We have identified this as a cause of an upstream third party provider. We're working with them to restore services as soon as possible. Thank you for your patience!
Apr 29, 09:02 PDT

Apr 28, 2021

No incidents reported.

Apr 27, 2021

Messenger AI - Investigating

Resolved - The incident with Messenger[ai] service is resolved. Thank you for your patience while we worked to restore service to full functionality
Apr 27, 12:07 PDT

Investigating - We are investigating an issue with Messenger[ai] service. We are working to diagnose the problem and restore systems to full functionality as soon as possible.
Apr 27, 11:08 PDT

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

Apr 24, 2021

Mindbody Webhooks - Resolved

Resolved - Between 00:43 PDT and 12:31 PDT, Mindbody experienced a service interruption to Mindbody Webhooks. We have implemented a fix and services are fully recovered.
Apr 24, 13:31 PDT