Mindbody Status

All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody, Booker, and FitMetrix studios, online services, and mobile apps. If Mindbody, Booker, or Fitmetrix is experiencing performance issues in any of these areas, it will be noted here.

To get real-time answers to frequently asked questions about your Mindbody, Booker, or FitMetrix software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team.

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

Mindbody Operational

Mindbody Web Software - Asia Pacific Operational

Mindbody Web Software - Europe, Middle East, and Africa Operational

Mindbody Web Software - North, Central, and South America Operational

Mindbody API Operational

Mindbody Payment Processing Operational

Mindbody Business App Operational

Mindbody App Operational

Mindbody Branded App Operational

Mindbody Class Check-In App Operational

Mindbody Webhooks Operational

Mindbody Branded Web Operational

Mindbody Consumer Web Operational

Mindbody Corporate Tools Operational

Mindbody Website Operational

Mindbody Video - Virtual Wellness Platform Operational

Booker Operational

Booker Web Software Operational

Booker API Operational

Booker Mobile App Operational

Booker Branded App Operational

Booker Payment Processing Operational

Booker Online Booking Operational

Booker Reservationist Booking Operational

FitMetrix Operational

FitMetrix Web Software Operational

FitMetrix API Operational

FitMetrix Branded Mobile App Operational

FitMetrix Admin Portal Operational

FitMetrix Trainer Portal Operational

FitMetrix In-Studio Solutions Operational

FitMetrix Webhooks Operational

Insights Operational

Marketing Suite Operational

Messenger[ai] Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 9, 2024

No incidents reported today.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

Mindbody Branded Web Planned Maintenance

Completed - The scheduled maintenance has been completed.
Oct 5, 02:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 02:00 PDT

Scheduled - We’ve scheduled Mindbody Branded Web maintenance on Saturday, October 5, 2024, from 02:00 AM to 02:30 AM Pacific Daylight Time. Mindbody consumers and customers will be unable to access Branded Web during the maintenance—thanks for bearing with us!
Sep 27, 10:02 PDT

Oct 4, 2024

No incidents reported.

Oct 3, 2024

Mindbody Web Software

Resolved - The previous issue impacting the Mindbody Web Software has been fully resolved. Thank you for your patience while we worked to restore services.
Oct 3, 16:26 PDT

Monitoring - Our engineering teams have implemented a fix and Mindbody customers are now able to access the Mindbody Web Software. Customers may experience slower than normal page load times while the system recovers. We are continuing to monitor the Mindbody Web Software to ensure system stability. Our next update will be at 4:30PM PDT.
Oct 3, 15:32 PDT

Identified - We have identified the issue impacting the Mindbody Web Software. Mindbody customers are currently unable to access the Mindbody Web Software. As a workaround, customers can successfully use the Mindbody Business App. Thank you for your patience while we work to restore services. Our next update will be at 3:30 PM PDT.
Oct 3, 14:51 PDT

Investigating - We are investigating an issue impacting the Mindbody Web Software. Mindbody customers are currently unable to access the Mindbody Web Software. We apologize for the inconvenience, our engineering teams are working to restore services as soon as possible. Our next update will be at 3:15PM PDT.
Oct 3, 14:42 PDT

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

Booker Planned Maintenance

Completed - The scheduled maintenance has been completed.
Sep 30, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 21:30 PDT

Scheduled - We’ve scheduled Booker maintenance on Sunday, September 29, 2024, from 09:30 PM to Monday, September 30, 2024, 02:00 AM Pacific Daylight Time. There may be interruptions to all Booker services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Sep 17, 08:06 PDT

Sep 29, 2024

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

Mindbody Payment Processing

Resolved - Mindbody customers using TSYS Payment Solutions are no longer experiencing issues with payment processing. We thank you for your patience as our partners worked to restore services.
Sep 26, 11:37 PDT

Update - We continue to experience an issue impacting Mindbody Payment Processing. Mindbody customers using TSYS Payment Solutions are experiencing issues with payment processing, preventing charges and authorizations from being created, as well as preventing refunds from being issued. We apologize for any inconvenience this may cause and appreciate your patience as our partners work to restore services.

Our partners status page: https://merchant.status.tsys.com/
Sep 26, 10:45 PDT

Identified - We are investigating an issue impacting Mindbody Payment Processing. Mindbody customers using TSYS Payment Solutions are experiencing issues with payment processing, preventing charges and authorizations from being created, as well as preventing refunds from being issued. We apologize for any inconvenience this may cause and appreciate your patience as our partners work to restore services.
Sep 26, 08:34 PDT

Sep 25, 2024

No incidents reported.