Mindbody Status

All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody, Booker, and FitMetrix studios, online services, and mobile apps. If Mindbody, Booker, or Fitmetrix is experiencing performance issues in any of these areas, it will be noted here.

To get real-time answers to frequently asked questions about your Mindbody, Booker, or FitMetrix software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team.

Mindbody and FitMetrix support hours:

Americas - 5:00AM to 5:00PM Pacific Time
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM Australian Time

Booker support hours:

Monday - Friday 6:00AM - 6:00PM Pacific Time
Saturday - Sunday 7:00AM - 4:00PM Pacific Time

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

Mindbody Operational

Mindbody Web Software - Asia Pacific Operational

Mindbody Web Software - Europe, Middle East, and Africa Operational

Mindbody Web Software - North, Central, and South America Operational

Mindbody API Operational

Mindbody Payment Processing Operational

Mindbody Business App Operational

Mindbody App Operational

Mindbody Branded App Operational

Mindbody Class Check-In App Operational

Mindbody Webhooks Operational

Mindbody Branded Web Operational

Mindbody Consumer Web

Operational

Mindbody Enterprise Solutions Operational

Mindbody Website Operational

Mindbody Video - Virtual Wellness Platform Operational

Booker Operational

Booker Web Software Operational

Booker API Operational

Booker Mobile App Operational

Booker Branded App Operational

Booker Payment Processing Operational

Booker Online Booking Operational

Booker Reservationist Booking Operational

FitMetrix Operational

FitMetrix Web Software Operational

FitMetrix API Operational

FitMetrix Branded Mobile App Operational

FitMetrix Admin Portal Operational

FitMetrix Trainer Portal Operational

FitMetrix In-Studio Solutions Operational

FitMetrix Webhooks Operational

Insights Operational

Marketing Suite

Operational

Messenger[ai]

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 30, 2023

No incidents reported today.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

Marketing Suite

Resolved - Our engineering teams have implemented a fix and the previous issue impacting the Marketing Suite has been resolved. Thank you for your patience while we worked to restore services.
Sep 27, 12:30 PDT

Investigating - We are currently investigating an issue impacting Marketing Suite. Mindbody and Booker customers are unable to load the contact list within Marketing Suite. This affects customers ability to setup marketing suite campaigns and automation. Thank you for your patience while we work to restore services. Our next update will be at 1:00PM PDT.
Sep 27, 12:11 PDT

Sep 26, 2023

No incidents reported.

Sep 25, 2023

Booker Planned Maintenance

Completed - The scheduled maintenance has been completed.
Sep 25, 02:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 21:30 PDT

Update - We’ve scheduled Booker maintenance on Sunday, September 24, 2023, from 09:30 PM to Monday, September 25, 2023, 02:30 AM Pacific Daylight Time. There may be interruptions to all Booker services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Sep 15, 23:48 PDT

Scheduled - We’ve scheduled Booker maintenance on Sunday, September 24, 2023, from 09:30 PM to Monday, September 25, 2023, 02:30 AM Pacific Daylight Time. There may be interruptions to all Booker services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Sep 15, 23:35 PDT

Sep 24, 2023

Mindbody Planned Maintenance

Completed - The scheduled maintenance has been completed.
Sep 24, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:00 PDT

Scheduled - We’ve scheduled maintenance on Saturday, September 23, 2023, from 09:00 PM to Sunday, September 24, 2023, 02:00 AM Pacific Daylight Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Sep 15, 23:39 PDT

Sep 23, 2023

Planned Regional Maintenance – North, Central and South America

Completed - The scheduled maintenance has been completed.
Sep 23, 02:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 22:00 PDT

Scheduled - Next week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to occur during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Sep 15, 23:23 PDT

Sep 22, 2023

Planned Regional Maintenance – Asia Pacific

Completed - The scheduled maintenance has been completed.
Sep 22, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 08:00 PDT

Scheduled - Next week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Sep 15, 23:19 PDT

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

Planned Regional Maintenance – Europe, Middle East and Africa

Completed - The scheduled regional maintenance for Europe, Middle East and Africa has been cancelled. We apologize for any inconvenience this may have caused.
Sep 19, 15:15 PDT

Scheduled - Next week, we’ll be conducting planned maintenance for Mindbody subscribers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Sep 15, 23:21 PDT

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

Mindbody App and Mindbody Branded App

Resolved - The previous issue impacting Mindbody App and Mindbody Branded App has been resolved. Thank you for your patience while we worked to restore service to full functionality.
Sep 16, 19:07 PDT

Investigating - We are investigating an issue impacting Mindbody App, Mindbody Branded App, Mindbody Branded Web and Mindbody Consumer Web. Thank you for your patience while we work to restore services. Our next update will be at 07:00 AM PDT.
Sep 16, 18:18 PDT

Booker Web Software

Resolved - The previous issue impacting Booker Web Software has been resolved. Thank you for your patience while we worked to restore service to full functionality.
Sep 16, 11:18 PDT

Update - We are monitoring an issue impacting Booker Web Software. Our Engineering team has implemented a fix and monitoring the system for stability. Some Booker Subscribers experienced slower than normal page load times or errors logging into the Booker Web Software. Thank you for your patience while we worked to restore service to full functionality. Our next update will be at 11:30 AM PDT.
Sep 16, 10:36 PDT

Monitoring - We are monitoring an issue impacting Booker Web Software. Our Engineering team has implemented a fix and monitoring the system for stability. Some Booker Subscriber experienced slower than normal page load times or errors logging into the Booker Web Software. Thank you for your patience while we worked to restore service to full functionality. Our next update will be at 11:30 AM PDT.
Sep 16, 10:29 PDT

Investigating - We are investigating an issue impacting Booker Web Software. Thank you for your patience while we work to restore services. Our next update will be at 11:00 AM PDT.
Sep 16, 10:06 PDT