All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody, Booker, and FitMetrix studios, online services, and mobile apps. If Mindbody, Booker, or Fitmetrix is experiencing performance issues in any of these areas, it will be noted here.


To get real-time answers to frequently asked questions about your Mindbody, Booker, or FitMetrix software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team.

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

Mindbody Operational
Mindbody Web Software - Asia Pacific Operational
Mindbody Web Software - Europe, Middle East, and Africa Operational
Mindbody Web Software - North, Central, and South America Operational
Mindbody API Operational
Mindbody Payment Processing Operational
Mindbody Business App Operational
Mindbody App Operational
Mindbody Branded App Operational
Mindbody Class Check-In App Operational
Mindbody Webhooks Operational
Mindbody Branded Web Operational
Mindbody Consumer Web ? Operational
Mindbody Corporate Tools Operational
Mindbody Website Operational
Mindbody Video - Virtual Wellness Platform Operational
Booker Operational
Booker Web Software Operational
Booker API Operational
Booker Mobile App Operational
Booker Branded App Operational
Booker Payment Processing Operational
Booker Online Booking Operational
Booker Reservationist Booking Operational
FitMetrix Operational
FitMetrix Web Software Operational
FitMetrix API Operational
FitMetrix Branded Mobile App Operational
FitMetrix Admin Portal Operational
FitMetrix Trainer Portal Operational
FitMetrix In-Studio Solutions Operational
FitMetrix Webhooks Operational
Insights Operational
Marketing Suite ? Operational
Messenger[ai] ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 5, 2024

No incidents reported today.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

Aug 29, 2024
Mindbody Payment Processing
Resolved - AWS has fully mitigated their incident and the Mindbody API & Mindbody Payment Processing have recovered. Thank you for your patience while AWS worked to restore their services.
Aug 29, 03:02 PDT
Monitoring - We have identified a 3rd party upstream provider, AWS, impacting Mindbody. AWS has mitigated their incident and Mindbody Payment Processing and Mindbody API are beginning to recover. We're continuing to monitor the health of Mindbody services to ensure full system recovery. Thank you for your patience while we work with AWS. Our next update will be at 3:30AM PDT.
Aug 29, 02:50 PDT
Investigating - We are investigating an issue impacting Mindbody Payment Processing. Mindbody customers are currently unable to process payments through Mindbody services. We apologize for any inconvenience this may cause and our teams to working to restore services as soon as possible. Our next update will be at 3:30PM AM PDT.
Aug 29, 02:38 PDT
Aug 28, 2024

No incidents reported.

Aug 27, 2024

No incidents reported.

Aug 26, 2024
Booker Planned Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 21:30 PDT
Scheduled - We’ve scheduled Booker maintenance on Sunday, August 25, 2024, from 09:30 PM to Monday, August 26, 2024, 02:00 AM Pacific Daylight Time. There may be interruptions to all Booker services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Aug 19, 11:13 PDT
Aug 25, 2024
Mindbody Planned Maintenance
Completed - The scheduled maintenance has been completed.
Aug 25, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 21:00 PDT
Scheduled - We’ve scheduled maintenance on Saturday, August 24, 2024, from 09:00 PM to Sunday, August 25, 2024, 1:00 AM Pacific Daylight Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Aug 19, 11:12 PDT
Aug 24, 2024
Mindbody Planned Regional Maintenance - North, Central, and South America
Completed - The scheduled maintenance has been completed.
Aug 24, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 22:00 PDT
Scheduled - This week, we’ll be conducting planned maintenance for Mindbody customers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Aug 19, 11:10 PDT
Aug 23, 2024
Mindbody Planned Regional Maintenance - Europe, Middle East, and Africa
Completed - The scheduled maintenance has been completed.
Aug 23, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 15:00 PDT
Scheduled - This week, we’ll be conducting planned maintenance for Mindbody customers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Aug 19, 11:09 PDT
Mindbody Web Software
Resolved - Our engineering teams have implemented a fix and the previous issue impacting the Mindbody Web Software has been resolved. Thank you for your patience while we work to restore services.
Aug 23, 15:17 PDT
Update - Our engineering teams have implemented a fix and the previous issue impacting the Mindbody Web Software has been resolved. Thank you for your patience while we work to restore services.
Aug 23, 15:16 PDT
Update - We're still on it! Our engineering teams are diligently working on resolving the issue. We understand how important this is to you and we appreciate your patience as we work to fix it.

A subset of customers are intermittently experiencing browser errors while navigating through the Mindbody Web Software. As a workaround, if this error is experienced, refresh the internet browser to restore your session.

We will provide an update as soon as we have more information.
Aug 21, 17:30 PDT
Identified - Our engineering teams have identified a fix and are working to implement it. Our next update will be at 5:00PM PDT. Thank you for your patience!
Aug 21, 13:54 PDT
Update - We're still working on the issue, thanks for your patience! Our next update will be at 1:00PM PDT.
Aug 21, 11:04 PDT
Update - Our engineering teams are continuing to work on a fix for the Mindbody Web Software. Our next update will be on Wednesday, 8/21/2024, at 10:00AM PDT.
Aug 20, 21:17 PDT
Update - Our engineering teams are continuing to work towards a fix. A subset of customers are intermittently experiencing browser errors while navigating through the Mindbody Web Software. As a workaround, if this error is experienced, refresh the internet browser to restore your session. We apologize for any inconvenience this may cause. Our next update will be at 7:00PM PDT.
Aug 20, 16:59 PDT
Update - Our engineering teams are diligently working towards identifying and implementing a fix. A subset of customers are intermittently experiencing browser errors while navigating through the Mindbody Web Software. We apologize for any inconvenience this may cause. Our next update will be at 5:00PM PDT.
Aug 20, 15:10 PDT
Update - Our engineering teams are working to implement a fix. Thank you for your patience while we work to restore services. Our next update will be at 3:00PM PDT.
Aug 20, 13:30 PDT
Update - Our engineering teams are continuing to investigate the issue impacting Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 1:30PM PDT.
Aug 20, 12:10 PDT
Investigating - We are investigating an issue impacting the Mindbody Web Software. Some Mindbody customers are intermittently experiencing browser errors while navigating through the Mindbody Web Software. We apologize any inconvenience this may cause. Our next update will be at 12:00PM PDT.
Aug 20, 10:58 PDT
Mindbody Planned Regional Maintenance - Asia Pacific
Completed - The scheduled maintenance has been completed.
Aug 23, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 08:00 PDT
Scheduled - This week, we’ll be conducting planned maintenance for Mindbody customers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Aug 19, 11:08 PDT
Aug 22, 2024

No incidents reported.

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